Workhorse Warranty

[Uncle Sam]

Well I found out today about Workhorse. They suck. I had troubles with my 2004 Workhorse with 12000 miles on it. I bought it in April of 2005, I was the second owner, at that time it had 2000 miles on it. It was sold originally by Harberson Swanson in January 2005, so I should have had the remainder or the workhorse warranty, but because Harberson Swanson did not tell workhorse they had sold it they went back to the build date of Jan 2004. So I got screwed out of 6 months warranty.
I had brake problems this morning when traveling north on US 19, I smelled something hot and turned around and went back to Register Chev. in Brooksville. Before I got there I lost the brakes, so I stopped and let it cool off for about 1 hour and then limped in to Register. Gave them all the information and then unloaded the refrigerator and went back home. Well Register called with an estimate for $1300, said rust had caused it. I got back in the car and went back to look see for myself, I seen only a little rust on the rotor but not the caliper. You could see where both rear had been hot. Well Register called Workhorse and nothing. Then then called National Warranty of Florida who I had bought an extended warranty from and nothing again. They both will not pay because they say rust caused it. I was a Certified Mechanic for 40 years and worked on brakes & I will be dammed if I can see where rust has caused this problem. But being a little guy I will have to pay. I think Workhorse sucks and I hope you never have to need them.

fixed a few typos

[Uncle Sam]

Well I found out today about Workhorse. They suck. I had troubles with my 2004 Workhorse with 12000 miles on it. I bought it in April of 2005, I was the second owner, at that time it had 2000 miles on it. It was sold originally by Harberson Swanson in January 2005, so I should have had the remainder or the workhorse warranty, but because Harberson Swanson did not tell workhorse they had sold it they went back to the build date of Jan 2004. So I got screwed out of 6 months warranty.
I had brake problems this morning when traveling north on US 19, I smelled something hot and turned around and went back to Register Chev. in Brooksville. Before I got there I lost the brakes, so I stopped and let it cool off for about 1 hour and then limped in to Register. Gave them all the information and then unloaded the refrigerator and went back home. Well Register called with an estimate for $1300, said rust had caused it. I got back in the car and went back to look see for myself, I seen only a little rust on the rotor but not the caliper. You could see where both rear had been hot. Well Register called Workhorse and nothing. Then then called National Warranty of Florida who I had bought an extended warranty from and nothing again. They both will not pay because they say rust caused it. I was a Certified Mechanic for 40 years and worked on brakes & I will be dammed if I can see where rust has caused this problem. But being a little guy I will have to pay. I think Workhorse sucks and I hope you never have to need them.

fixed a few typos

[DriVer]

Please check your private mail...

[oemtech]

It sounds like you need to get Harberson Swanson to pick up the tab.... if I read this correctly as they FAILED to notify WCC. That's assuming the warranty was transferable.

[jdsr]

uncle sam, workhorse has a problem and wont admit it. i just got mine out of shop(about 5 weeks ago) where the shop did a complete brake job on the rear. greased the pins on the front, bled all 4 wheels. cost me a chunk of change. while driving to the shop to have my ac worked on the front locked up. i get it to the shop and another 2004 winn adv limps in with front brakes locked up. now in the last 5 weeks i have been on 3 camping trips. why is that important you may ask? because workhorse and 2 of this sites administraters said lack of use was the reason . couldnt be workhorse, oh no. i swear if workhorse said it was snowing in fl in july, these 2 guys would agree. as far as calling wh and begging for there help with cost, no way never again. its also nice having a ac unit that nobody wants to work on. workhorse and winn better be careful, they have made alot of money off of people like me but it wont happen again. my first winn was on a ford. i had it for 5 years, no problems. if i can ever get it fixed and can afford to trade im done. uncle sam, good luck, your going to need it.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by jdsr:
uncle sam, workhorse has a problem and wont admit it. </div></BLOCKQUOTE>Workhorse did have a problem and they certainly did admit it. Bosch ZOPS brakes were recalled and these systems were repaired and put back in service. The follow on system to the ZOPS is the Bosch ZOHT which Workhorse has not seen the need to generate a campaign on these types of brakes.

There are many reasons why brakes fail, errant service, time, mileage, lack of routine maintenance and disuse all take their toll and singly or any 2 of these points could escalate into a brake failure.

If Workhorse had a big systemic brake problem I certainly would be in line with that problem however after 60,000 miles I still have all my original brake components and I do not have any brake problems.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">i swear if workhorse said it was snowing in fl in july, these 2 guys would agree. </div></BLOCKQUOTE>This is not consistent with past performance here on the board and your claim is comprised of a good bit of imagination and fiction.

[Uncle Sam]

Driver my MH only has 12000 miles on it what kind of a unit requires maintaince at 12000 miles. It is not only me having problems, there were several others at Register today with the same problem. they need to redesign the calipers. There is no way a unit should have to have maintaince on their brakes at 12000 miles of service. If that is the case we all better sell and buy something else. this unit has never been in standing water period. the calipers are not rusted. I have been had and they didn't even use vasoline

[Uncle Sam]

I also beleive that if Register hadn't of told the Warrenty co that rust had caused it they would have paid. But probably the reason they did is they know they will get their money when I pick up the motor home, if it goes through warrenty they sometimes have to wait a long time before they see the money. I was just had. I am sure if Workhorse would have went and looked at the calipers and the unit they
would agree with me that rust did not cause the problem. But am I willing to wait until that happens no. I have places to go.

[Full-Timers]

The last time I tried to take advantage of my Workhorse warranty they said mine had expired also. Same thing. The selling dealer failed to notify Workhorse so Workhorse used the Build date. I explained this to them and they had me send them a copy of my purchase order and corrected it. This was a dealer screw up, not Workhorse. Workhorse handled it well. It was just a minor incident as far as I am concerned.

[ron55]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">not consistent with past performance here on the board and your claim is comprised of a good bit of imagination and fiction. </div></BLOCKQUOTE>
Uncle Sam, sounds like the workhorse boys are calling you a liar

[Uncle Sam]

Since I am not the first owner I have no invoice . Now I am sure they could call GulfStream and they could give them the date it was first put into service. but do you think they will do that. It is easier for them to just stick it to me the little guy. Kick him when he is down. He is retired he has lots of money get him. Well I don't have lots of money, in fact I still have 8 years to pay for the MH. I am going to once again call GulfStream in the morning and see if they can help me in any way with the warrenty. also going to call the Regional Sales manager of Workhorse. I don't think it will do any good but I will try .

[sal avitabile]

the problem is most likely the caliper slides are siezed causing the calper to stay against the rotor and rotor gets hot,I dont think that is a warranty item with second owner
Sal Avitabile

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by RON55:
Uncle Sam, sounds like the workhorse boys are calling you a liar </div></BLOCKQUOTE>That snip came from jdsr. I regret the fact that it appears to be directed however my focus was to disparage the assumption that my writting is more driven from someone pushing my buttons rather than from my fisrt hand experience with my motorhome. I see a great number of you on the road and at seminars and at all times I can only speak from my expereince and the facts as I know them to be true.

Don't forget to join us on the "Workhorse Chat" on Thursday evenings at 9:00 o'clock Eastern.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by sal avitabile:
the problem is most likely the caliper slides are seized causing the caliper to stay against the rotor and rotor gets hot... </div></BLOCKQUOTE>Sal, That's a good statement. We have also occasionally seen where the pistons have been pitted from water held in the brake fluid but I think this is rare. 12,000 miles in 3 1/2 years - is not a lot of miles or exercise. I'm thinking that it might be possible as you have observed that the slides can seize from lack of repeated brake cycles.