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05-08-2017, 06:43 PM
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#1
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Senior Member
Forest River Owners Club Freightliner Owners Club
Join Date: May 2014
Location: Monticello MN.
Posts: 958
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5Star Tune - Would not load - error
I spent most of my day trying to load my brand new 5star tune. I loaded it and got an error. Put the stock program back in and got it running again. I called SCT who manufactures the tuner and they worked with me on the phone, tried loading again, same thing. So they had me hook it up to my laptop and they took control of my computer and downloaded some programing to the tune and it tried again. No luck, after several tries and having to load the stock program back in each time they gave up. They asked me to hook it to the laptop again so they could get info off the device. I am now supposed to wait until their engineering dept comes up with a fix, no time estimate.
****My question, has anyone else experienced this**** I am thinking of contacting the dealer (5star) and get a refund.
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Marianne & Jerry. 2019 Forest River Berkshire 34QS
USS Decatur DDG-31 1971 to 1975
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05-08-2017, 07:26 PM
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#2
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Senior Member
Join Date: Jan 2016
Location: Northridge, CA
Posts: 1,218
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Don't think I'm going to need one
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Harry Grace
KM6ZRG
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05-08-2017, 07:37 PM
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#3
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Senior Member
Join Date: Mar 2017
Location: Zebulon, NC
Posts: 5,211
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This is the first negative thought about 5 Star I have ever seen. Give them a chance to work through this and see how it goes. What motor are you trying to re-tune?
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Kelly and Jerry Powell with Halo (Lethal White Aussie), Nash the Rat Terrorist, and now Reid, the "Brindle we have no idea puppy"
2020 Grand Design Solitude 390RK-R
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05-08-2017, 07:52 PM
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#4
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Senior Member
Fleetwood Owners Club Ford Super Duty Owner iRV2 No Limits Club
Join Date: Oct 2012
Location: Colorado Springs, CO
Posts: 1,111
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Are you able to check for errors on obdii with 5 star tune device? I seem to remember a chassis fuse on mine that was blown and my scanner would not function. The fuse was listed in the owner manual.
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Mark
1999 Bounder 32H Ford V10, 2012 Ford Focus, Pretty DW, 1 cat. Retired USAF
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05-08-2017, 08:43 PM
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#5
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Senior Member
Forest River Owners Club Freightliner Owners Club
Join Date: May 2014
Location: Monticello MN.
Posts: 958
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Quote:
Originally Posted by ThePowells
This is the first negative thought about 5 Star I have ever seen. Give them a chance to work through this and see how it goes. What motor are you trying to re-tune?
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I have a 2016 ford v10
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Marianne & Jerry. 2019 Forest River Berkshire 34QS
USS Decatur DDG-31 1971 to 1975
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05-08-2017, 08:46 PM
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#6
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Senior Member
Forest River Owners Club Freightliner Owners Club
Join Date: May 2014
Location: Monticello MN.
Posts: 958
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Quote:
Originally Posted by mrt_1111
Are you able to check for errors on obdii with 5 star tune device? I seem to remember a chassis fuse on mine that was blown and my scanner would not function. The fuse was listed in the owner manual.
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The tuner acted like it was loading and the tech said it was working to the very end. The error came up right after it was done downloading. error code 110D8, the tech said they have to research this problem and they have had this come up a couple times.
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Marianne & Jerry. 2019 Forest River Berkshire 34QS
USS Decatur DDG-31 1971 to 1975
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05-09-2017, 05:46 AM
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#7
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Senior Member
Ford Super Duty Owner
Join Date: Oct 2014
Posts: 706
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Give the 5 Star Tune team a call. Based on my experience and other owners reports, they will be all over it. As The Powells report, first time any negatives on 5 Star.
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US Army Retired - loving it in our Challenger 37TB.
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05-09-2017, 09:04 AM
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#8
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Senior Member
Newmar Owners Club Freightliner Owners Club Entegra Owners Club
Join Date: Nov 2015
Location: AZ
Posts: 6,425
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I went through this a month ago on my 2016, there is a known issue with the firmware of the actual devise, call 5 star and they will give you the tune as a custom tune and it will load.
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Newmar 2016 Canyon Star 3710
Newmar 2018 Dutch Star 4369 SP
Newmar 2023 Dutch Star 4369 FL
Entegra 2025 Cornerstone 45D on order
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05-09-2017, 09:26 AM
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#9
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Senior Member
Official iRV2 Sponsor
Join Date: Apr 2010
Location: Florence, SC
Posts: 730
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On a few 2016 and 2017 applications we have seen an issue with the preloaded files on our 7015FS tuner. On these applications we have been working with SCT on a fix. Our files are correct. There was an issue in the firmware when SCT created our device firmware. They are aware of this issue and have been working on a fix/new firmware release with an anticipated release date within the next several weeks.
With this issue tuner throws a 110D8 code upon final tuning. This is a checksum error on the device. We have had a workaround to correct this issue for months. We have sent updated instructions for these applications including a pink sheet of paper requesting your strategy code and swpn off of the vehicle via the device. (This and the box code were how we build tunes in previous years).
Once we have these codes you will have your custom tune file in a matter of hours. With this file on the device you will be able to load your tune files without issues. No error codes or delays. Myself and Aaron can even remote access your computer and load your tune for you while we talk through the tuning process on the phone.
If I can further answer any questions on the 110D8 issue feel free to reach out to me at 843-536-1244 x 102 or chris@5startuning.com.
__________________
iRV2 Group Buy Link: 5 Star Tuning
See you at the 2022 Florida RV Supershow at booth B409.
843-536-1244
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05-09-2017, 07:54 PM
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#10
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Senior Member
Monaco Owners Club
Join Date: Jan 2008
Location: Olympia, Wa
Posts: 2,772
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Can't beat one day and getting a response. Service with a smile in todays world!
LEN
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2004 Clss C 31' Winnebgo
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05-10-2017, 03:53 AM
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#11
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RV LIFE Support Team
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I guess I don't understand why you called SCT rather than 5 Star in the beginning.
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Sue
2015 Winnebago Vista 36Y + Honda CRV
RV LIFE Support Team
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05-10-2017, 06:41 AM
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#12
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Senior Member
Join Date: Jul 2010
Location: FT on the Road
Posts: 3,839
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Quote:
Originally Posted by Sue46
I guess I don't understand why you called SCT rather than 5 Star in the beginning.
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Easy mistake to call the manufacturer instead of 5 Star I think. Can be difficult and confusing when there are multiple levels of hardware and software involved. I am surprised SCT did not say to contact 5 Star but I am sure they were going through their troubleshooting steps first. Can't fault them for trying either.
Good to see 5 Star still has exceptional customer service and are on top of the issue.
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I don't subscribe to threads I reply to so will not see your reply to my comment. Drop me a direct message if you want a reply from me.
Cheers!
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05-10-2017, 06:48 AM
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#13
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Senior Member
Ford Super Duty Owner
Join Date: Oct 2014
Posts: 706
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Two thumbs up for 5 Star!! Again.
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US Army Retired - loving it in our Challenger 37TB.
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05-12-2017, 06:53 PM
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#14
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Senior Member
Join Date: May 2006
Location: SoCal
Posts: 1,123
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I just installed a 5star on Sunday. 06 Ford standard tune loaded with no issues, just itchy to try it out...😨
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2020 Grand Design Reflection 315RLTS
2019 GMC Sierra Denali Duramax
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