Quote:
Originally Posted by Camper Ken
The question of how an aftermarket tuner affects the factory warranty is a question a number of owners ask. It seems each dealer/distributor of aftermarket tunes and devices approaches the subject differently. I just ordered the tune for my Ford V10 motorhome from 5 Star Tuning, and by coincidence came across the following from a different vendor. While I'm not surprised, I am also not concerned and am looking forward to the benefits of the new tune from 5 Star Tuning. I simply thought it might answer questions that some may have.
Stage 3's Stance on Tuning and Your Vehicle's Warranty
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Camper Ken & JimGeorgia,
Ensuring your vehicle is safe and reliable is our number 1 priority. The same is true for Ford. They want to ensure your vehicle is as safe and reliable as it can be. Therefore, they cover what they know and have tested extensively, Ford products. I do not expect them to cover every aftermarket product out there IF an aftermarket component causes damage to one of their own, nor would I ever expect them to do so. We have tuned thousands of V10 applications in motorhomes, trucks and sport utility vehicles with no issues to date with our tune.
Ford’s official stance (via their website and what is included in the owner’s manual) on what is covered/not covered under their new vehicle limited warranty is as follows.
“The installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail.” Is not covered.
When we design our programs we stay well within Ford’s design parameters to ensure we are not stressing the vehicle. We, unlike most companies, test on our own personal vehicles. We want to ensure they are as safe and reliable as they can be before we ever release our product. We also sell directly to dozens of Ford dealerships all across North America. If the dealers that are servicing and covering these vehicles were not confident our product would not cause an issue, they would be the first ones to not utilize our product offerings.
We have been partnered with Stage 3 Motorsports for quite a while now. They are an excellent partner to have onboard with us because of their attention to detail, their love of everything Ford and their top tier level of customer service. The last part is the most important to us. We care deeply about our customers and want partners that also go above and beyond to take care of each and every one of you! When a vendor is as top notch as they are, it makes us that much more appreciative that of all of the tuning companies they work with, they selected us as the only tuning company to be covered exclusively by their extended warranties. This tells us they believe and trust our product as much as we do!