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Kind of off topic, but kinda not… I went to pick up a fairlynew Porshe to tow to the dealership for a “would not start” issue. The servicemanager told me to pay close attention to everything. When I got there, I sawmarks on the concrete outside of the garage door. Another roll back been here Iwondered? I put down 2X8s and rolled the car out and hooked to it. The femaleowner kept complaining about the service department and about how they nevertook care of anything and all the problems, basically acting like an RV ownerthe entire hour ride back. When I got back, the SM explained to her exactly howand what they were going to do, and what everything meant. First thing wascheck the battery, all was fine. Then pulled the dipstick, oil was pristine,especially for being 2500 miles since last oil change. (This was 1985 when 3Kmiles was the norm). She kept telling the SM and GM what they were going to dofor her with the first item being a new Porshe as a loaner car and that sheexpected her car back in two days. Put it on the lift and explained that theywere going to take two oil samples from the pan and then two from the filter.SM explained in detail how new oil in a seized or compromised engine wouldappear clean and have streaks of dark oil in it as it was drained, and that theoil in the filter would be a distinctly darker color. Needless to say, youguessed it, new oil in pan and old oil with visible metal shavings in thefilter. When they told her that it wouldn’t be covered under warranty, she wentballistic. She wanted somebody else to look at it. After a few phone calls, Iloaded the Porshe back up with a new filter on it, and took her, the car, andthe oil samples to Columbia SC (three hours away). They told her the same thingat the dealership down there where the regional bigwigs were. Now, she’s gonnasue and then started demanding that I take her back home (no loaner for her). Icalled the tow truck owner and he told me to charge her for the mileage backhome, and that really set her off. She cleaned out the car, took the tag offand called a cab to the bus station. I went back 2 weeks later and picked thecar back up (new motor) and took it to the original dealer to put on the usedlot. A friend of mine bought it the next day for a great deal.
Best advice I ever got for warranty was, if you do your ownchanges, save the reciepts and the filter with the oil inside and put it in a zip lock bag with date and mileage andoil used info. They can actually track a progression in the oil samples anddetermine how the changes were done in relation to each other as far as regularintervals and most owners aren’t going to be consistent about mislabeling theirstuff in order to avoid a future warranty issue.
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Kelly and Jerry Powell with Halo (Lethal White Aussie), Nash the Rat Terrorist, and now Reid, the "Brindle we have no idea puppy"
2020 Grand Design Solitude 390RK-R
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