Spartan Service Center

[Iron Man]

I had to have some Cummins warranty work and Spartan chassis warranty work done. I was going to be in Mobile, Al so I called Cummins Midsouth and was setting up an appointment. The chassis issue was a front wheel seal. The lady informed me they could not do the work because they lacked the proper tools. I asked if the were a Spartan Service Center and she said yes but they don't do much chassis work. I called Spartan and asked what the qualifications were for a service center and was told you have to have 3 techs attend a week’s worth of classes in Michigan. I was a little surprised that a service center could not do what I considered a minor issue.

[AFChap]

Yep, surprising. I think I would be talking to Spartan for their recommendatons.

[Ann n Gene]

Suprising yes, but not so hard to believe. When they did my tag axle bearings it was the service centers first bearing job and they had to buy some very expensive specialized tools to do the job (over $1000) they said and a center that does almost no chasis work would likely balk at the expense. Not sure what Spartan would say about it but doubt they would be thrilled to say the least. just my experience. Gene

[TW]

Last year I send an e-mail to Spartan and asked where I could find find a SC here in Canada.... I got no STRAIGHT answer.... and a fairly nasty one that was...., it sure was not a friendly one.
Right now I'm not looking for a Motorhome on a Spartan chassis, but at the time I did!

TW

[shonrt1]

I just posted in this in the National Owners forum, but it fits here too. I recently purchased a National Caribbean. The cruise control is not working. I took it to a Cummins/Spartan service center, assuming they would know how to fix it. They called this morning telling me they have spent the last 3 1/2 hours tracing the wiring trying to find the problem. They also told me they did not have a schematic from Spartan and did not know if they would get it. Now they want to know what I want them to do, keep looking or stop. I just want it fixed!

Look, I'm no expert in wiring an RV chassis. I'm sure it is a very complicated scheme and beyond my limited mechanical expertise. But, if you know where the control unit is, where the power comes from, where the fuse block is, etc., how hard can it be to just re-wire the thing instead of trying to trace down the existing wiring? They want to know what I want them to do? How am I supposed to answer that question? I'm into this deal for $200 and all I have for that is $200 less in my account than I did yesterday. It's pretty frustrating when you take the time to go to an authorized service center and are willing to pay to have something fixed and all they can do is tell you they don't know what to do. Suggestions??