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Old 04-16-2013, 12:26 PM   #1
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Axle hits water tank 2010 Surveyor

I just bought a 2010 Surveyor. Wonderful unit. BUT, Forest River says "too bad", when I asked what they can do about the water tank making contact with the axle. They said I filled it too full, and "stretched the tank". Now that the bottom "bows:, there is nothing they can do about it. How can one "overfill" a tank. It can only hold what the capacity is, and any more then that would spill to the ground?? If the tank "bows", thats a structural problem, and Forest River should have tested this before they designed the tank to be installed above the axle.. Has anyone else had this problem, and what was the remedy.??
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Old 04-16-2013, 12:43 PM   #2
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Ah, it's amazing how creative companies can get in order to escape responsibility for poor products.

Possibly you can bolster up the tank with metal straps, such as the way many auto gas tanks are supported. An auto or marine tank specialist may be able to help.

Good luck.
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Old 04-16-2013, 12:49 PM   #3
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i would try to put a piece of plywood under it and then 3 straps...jeff
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Old 04-16-2013, 06:52 PM   #4
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That manufacturers response has to just about pegged out the BS meter.

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Old 04-16-2013, 08:20 PM   #5
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I have run 1/8 X 1 1/2 x 1 1/2 steel angle iron across the middle of the tank and fastened the angle iron to the frame on each side. You may need to run two across if the axle is still hitting the tank.

There is no doubt the dealer is talking out of his "black water" clean-out. Plastic tanks always sag if not supported when installed.

Good luck.

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Old 04-16-2013, 08:32 PM   #6
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Quote:
Originally Posted by Tom3205 View Post
I just bought a 2010 Surveyor. Wonderful unit. BUT, Forest River says "too bad", when I asked what they can do about the water tank making contact with the axle. They said I filled it too full, and "stretched the tank".
That is totally absurd!!! How can you overfill a tank? That makes no sense. It sounds like male bovine excreta to me.

Quote:
Now that the bottom "bows:, there is nothing they can do about it. How can one "overfill" a tank. It can only hold what the capacity is, and any more then that would spill to the ground?? If the tank "bows", thats a structural problem, and Forest River should have tested this before they designed the tank to be installed above the axle.. Has anyone else had this problem, and what was the remedy.??
Good grief! Did the axle crack or break the tank?
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Old 04-16-2013, 08:50 PM   #7
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Send a link to this thread to Forest River advising them of the great publicity they are getting. You could also point out that this forum has thousands of members.
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Old 04-16-2013, 09:05 PM   #8
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Quote:
Originally Posted by Tom3205 View Post
I just bought a 2010 Surveyor. Wonderful unit. BUT, Forest River says "too bad", when I asked what they can do about the water tank making contact with the axle. They said I filled it too full, and "stretched the tank". Now that the bottom "bows:, there is nothing they can do about it. How can one "overfill" a tank. It can only hold what the capacity is, and any more then that would spill to the ground?? If the tank "bows", thats a structural problem, and Forest River should have tested this before they designed the tank to be installed above the axle.. Has anyone else had this problem, and what was the remedy.??
A 2010..............I think they should honor and fix your problem.
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Old 04-17-2013, 11:07 AM   #9
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To reply to your replies. No, thet ank did not crack. It has a long black mark, paint from the axle. The tank was empty as I traveled through Arkansas on I55. Worst road I ever traveled. Truck & trailer pitched like crazy for wat too many miles, even at the minimum speed of 45. Arkansas should be ashamed. Just think if there was a full tank !!!
Yes, I did send the messages to Forest River, and received a quick response, that they will look into it.
Thanks for the replies.
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Old 04-17-2013, 12:21 PM   #10
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You might also want to post on the Forest River forum.
Forest River Forums - Forest River Owners Community

Joel
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Old 04-29-2013, 01:13 PM   #11
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Axle hits water tank '10 Surveyor

A few weeks ago I posted about the axle hitting the fresh water tank on my 2010 surveyor. Forest River has been working with me and my Dealer and I am quite pleased with their concerns. Forest River assures me all will be fixed in time for our May camp-out on May 16th.. That's "customer service" at it's best !!!
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Old 04-29-2013, 01:19 PM   #12
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That's great............They should stand behind it being so new of a unit like I said before.
Why didn't you post this follow-up in your original thread posting?
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