My wife and i became "First Timers" last summer when we purchased our Forest River, Cedar Creek, Silverback, 29IK, fifth wheel. Doing our pre-purchase research, we read several articles that stated dealerships are your best friends while you purchase the RV. But once you have purchased your RV, it's like they never knew you and don't even care to know you or help you if you needed assistance. Well seven months into being "First Timers" we have found what we had previously read is very true with dealerships.
With that being said, I cracked a fiberglass piece (wheel skirting) on our 5th wheel pulling into a campsite (the RV education never ends
). the piece simply screws on which i can fix myself, if i can just get a replacement piece from Forest River. I have been told that i have to go through a dealership to order the part. But that is the issue. Where i live, Jacksonville, FL, the dealership we were referred to could care less. And returning to where i purchased the RV is not an option either because of horrible customer service.
Does anyone have any suggestions of a way i can deal with Forest River directly? or any other suggestions?
thanks