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Old 08-18-2019, 07:39 AM   #1
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Join Date: Jul 2019
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New rig, no manuals???

We just purchased a new 2019 XLR Hyperlite 29 HFS by Forest River. There are no manuals with this unit. When I asked the salesperson, who asked her manager, we were told to "just download them'.
Does that seem right? I would like to have a packet of manuals in the rig in case we are somewhere that does not have wifi or cell service.
This being our first rig, we just took them at their word. The more I think about it, the more I think they just wanted me to leave.
Should I have a packet of manuals for this RV?

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Old 08-18-2019, 08:15 AM   #2
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Contact the manufacturer and ask. They may be able to send them to you if the dealer can't provide them. It's possibly that the dealer has lost them or the manufactor forgot to add them. More and more products are being sold with the consumer required to download manuals, so maybe the RV industry is starting suite.

2015 Montana 3100rl Legacy ---- 2005 F250 6.0
AirLift bags & Bilstein's, tows like charm!
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Old 08-18-2019, 08:22 AM   #3
Join Date: Oct 2018
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Welcome to the RV world, where products are built like crap and customer support is a joke!

I've learned more from YouTube videos and trial and error than the quick 30 minute delivery walkthrough could ever hope to offer.

I got all manuals for my passport, but they're largely worthless. They mostly consist of individual manuals for each component (water heater, furnace, stereo, etc.) Even those manuals we're genericised far beyond usefulness.

If you're like 90% of campers, you WILL have at least one visit back to the dealer for warranty repairs. Be prepared to ask all your questions there, or seek out specific help here or YouTube...
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Old 08-18-2019, 08:42 PM   #4
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Join Date: Mar 2005
Location: Cochise County, Arizona
Posts: 757
I have purchased 2 TT and 3 Motorhomes. ALL came with manuals. A the RV maker and dealer should be the responsible party for supplying this documents...PEROID! Sure some documents are available to download. BUT the basic stuff should be giving upon receipt of the vehicle. Demand Service...you have paid for it.
Steve & Leslie
Forest River 2018 Forester 3011DS
Honda 2010 CR-V "Toad"
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Old 08-19-2019, 02:22 AM   #5
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Location: Central Point, OR.
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I purchased a new Forest River 2250 motorhome 2 years ago. Previous to that I had a Winnebago Brave. The Brave came with complete manuals for the motorhome itself and all the added items. A/C unit, water heater, furnace, etc.
The Forest river came with nothing. I had to search for each individual item. Wasn't happy but like yourself I contacted the dealer and manufacturer and was told they were available online.
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Old 08-19-2019, 03:14 AM   #6
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My Thor came with the basic manuals, but no manuals for the appliances, TVs, radios, fans, etc.

I ended up going to the manufactures’ web pages and downloading the missing manuals. Also found some good instruction sheets in the forum.

All loaded on my IPad and ready when I need them.
Thor Axis 27.7
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Old 08-19-2019, 01:14 PM   #7
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Location: Las Vegas, NV
Posts: 87
All the Forest River products have the manuals online. They have both an interactive manual and a downloadable PDF. You can also download an app for your smartphone. Many of the items inside an RV have their own manuals as well. The interactive manual online has links to many of the items in the different sections. For example in the microwave section there is a link to the particular brand used in the unit.

Some things may feel generic but that's not unusual. I found the same in my last coach from a different manufacturer. Brands change quickly in this market so you could have several different appliances in the same type coach.

Anyway, here's the link to what I believe is your model.


There is also a Forest River owners forum that is useful to ask questions at. It is located at:


There's some cross posting between here and there but both forums are worth keeping up with.
Tom and Karen
Las Vegas, NV
2019 Forest River Georgetown 34H5
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Old 08-20-2019, 04:52 PM   #8
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Thanks Tom! That is exactly what I was looking for
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Old 08-20-2019, 06:27 PM   #9
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If I purchased a brand new tt you can be sure the dealer would d/l all the specific manuals for me
2013 F150 5.0
2005 keystone zeppelin 241
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Old 08-27-2019, 09:14 PM   #10

Join Date: Aug 2001
Posts: 45
Owner's Manuals?

Our new Coachman did not come with an owner's manual for the coach itself, just for most of the appliances in it. I also was told to download the owner's manuals online. I did, and have printed up a copy to keep in the 5er, as we spend a lot of time where there is no cell service. Also downloaded them into the drive on my tablet. It's also available from the information center in the RV.
I understand why, from the manufacturer's point of view ( it takes a lot of paper and ink), but from an owner's perspective it sucks.

Bob and Kathleen Hartman
2020 Coachmen Chaparral Lite 29BH 5th wheel,
2 Honda EU2000 generators paralleled,
2004 Dodge 3500 Dually with a Cummins engine.
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