I just happen to be filing some literature and came across the paperwork for my Lippert step. The blow up parts diagram shows 3 different gears that they used back in mid 2000's. There is mention of one of the gears that is not available anymore and if it needs to be replaced, you have to replace the entire step. Seems excessive, but that's is what the mfg is recommending. The other gears are available. I'm speculating, possibly a bad design or something, but not sure.
If that is the gear you're talking about, then unless you can find one at a salvage yard, I think replacement is the only option.
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Bill & Brigitte
06 Windsor PEQ, Cummins 400 ISL
2014 Honda CRV or 2012 Jeep
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