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05-16-2013, 10:20 AM
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#1
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Senior Member
Fleetwood Owners Club Forest River Owners Club Freightliner Owners Club
Join Date: May 2011
Location: egg harbor twp nj
Posts: 263
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2012 berkshire 36fws....nightmare!
Purchased our new 12 36fws aprox 14 mo ago.....loved the rig...First drive home the drivers window rattled so bad ...it gave me a headach....batteries did ot hold charge....fws started hanging up after a leak was discovered in the refrig outer compartment that was not sealed properly.....put plates in lower fws,,,,water warped floor now they want to bring to indiana to replace the entire wall floor!!!!!...cable snapped placing hole in slide roof.... u have got to be kidding me....
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jim and lorraine
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05-16-2013, 01:07 PM
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#2
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Senior Member
Join Date: Feb 2012
Posts: 554
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Sounds horrible and sorry to hear but it goes to show you can sometimes have as much issues with a new rig as a used one. I assume you still have a warranty though do its just the hassle of being without it.
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Rob
2000 Monaco Windsor Cummins 330
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05-16-2013, 02:52 PM
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#3
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Senior Member
Join Date: Jun 2004
Posts: 127
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Welcome to the world of Forest River and the Berkshire low quality builds.
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05-16-2013, 03:05 PM
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#4
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Sounds like normal "teething" problems with a new rig to me.
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2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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05-16-2013, 03:51 PM
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#5
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Senior Member
Thor Owners Club Workhorse Chassis Owner
Join Date: Sep 2011
Location: Halifax, Nova Scotia, Canada
Posts: 871
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Quote:
Originally Posted by Mr_D
Sounds like normal "teething" problems with a new rig to me.
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Mr D I don't take issue with your comment, I take issue with the thought that this type of malfeasance could be written off as "Teething" problems. Some of these rigs come in at the value of a third world country and others less so, but still a bucket full of money. I just find it totally unacceptable that manufacturers can't get it right with every rig that goes out the door, there should be no teething, they build these dam things everyday and have for years. It's not brain surgery. Has Big Box retail driven down our expectations so low that when we buy something for a bucket full of money we still can't expect it not to fall apart as soon as it's driven off the lot? I have to say I've been very lucky and happy with my rig, but some of the stuff I read in here WRT quality issues just disgusts me.
Rant over, back to your regularly scheduled thread.
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Stewart & Kim. 2011 Serrano 31V, MaxForce 7 w/ Allison 6 Sp. Fiat 500 Sport Diesel Pusher.
Surge Guard 3450, TST 510, Sliverleaf VMSpc, RVND 7710. Blue Ox Tow. 2010 Arctic Cat 700 TRV.
Someday your life may flash before your eyes. Make sure it's worth watching.
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05-16-2013, 03:59 PM
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#6
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Moderator Emeritus
Nor'easters Club Fleetwood Owners Club Workhorse Chassis Owner
Join Date: Dec 2011
Location: NH
Posts: 5,099
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Sad for a new rig. Quality control would be nice.
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Bruce & Nancy
FMCA F280542
2004 Bounder 35E
US Navy Vet.
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05-16-2013, 04:39 PM
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#7
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Senior Member
Entegra Owners Club
Join Date: Dec 2008
Location: Chattanooga, TN
Posts: 907
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I watched our Tiffin being built and have a much better understanding of the meaning "hand built"! The problem is that a group of individuals some experienced and some brand new to the job build our motorhomes. Some go together like clockwork and some do not. If you have owned more than one, you know they all have issues that appear from time to time. Sounds like the one you have has maybe a few more than normal, but whats normal? Anyway, I hope you get it sorted and enjoy the adventure along the way.
Good Luck!
Quote:
Originally Posted by IMDSailor
Mr D I don't take issue with your comment, I take issue with the thought that this type of malfeasance could be written off as "Teething" problems. Some of these rigs come in at the value of a third world country and others less so, but still a bucket full of money. I just find it totally unacceptable that manufacturers can't get it right with every rig that goes out the door, there should be no teething, they build these dam things everyday and have for years. It's not brain surgery. Has Big Box retail driven down our expectations so low that when we buy something for a bucket full of money we still can't expect it not to fall apart as soon as it's driven off the lot? I have to say I've been very lucky and happy with my rig, but some of the stuff I read in here WRT quality issues just disgusts me.
Rant over, back to your regularly scheduled thread.
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2012 Entegra Aspire
2012 Nissan Xterra Pro4x Tow
Ready Brute Elite
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05-16-2013, 04:47 PM
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#8
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Senior Member
Join Date: Jan 2013
Posts: 371
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Sadly, there has been a marked decline in quality on almost every company's product that Warren Buffet (the owner of Gieco Ins) has taken over. True, he has a great reputation for buying nearly bankrupt companies, and turning them into profit centers. Cheaper components, lower wage workers inevitably lead to this.
Ironic that your Berkshire carries the name of Berkshire Hathaway, Buffet's investment company............mmmmmmmmm.
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'92 Gulf Stream Sun Voyager. Tweaked 5.9 Cummins, complete interior makeover (previous owner).
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05-16-2013, 04:52 PM
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#9
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Senior Member
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,706
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The window and battery issues are supplier issues.
Then there is one build issue (leak) that cascades into all the other stuff. Or was it also a supplier issue? Hard to tell.
Not too bad!
There are some real nightmares reported on this forum that make these few issues look like a pleasant dream.
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05-16-2013, 05:03 PM
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#10
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Moderator Emeritus
Join Date: Jan 2007
Location: Litchfield Park, Arizona
Posts: 10,530
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So sorry to hear of your troubles. New rigs are infamous for having "teething problems" but this does seem to be a bit beyond the norm.
I don't buy the excuse of these types of issues being supplier issues either. I was a director of customer service for a Fortune 50 company before I retired and none of my customers wanted to hear me tell them it wasn't my fault... it was one of the suppliers I had chosen and continue to manage.
I certainly understand the frustration and emotion surrounding the poor quality of nearly all new RVs these days. The problem I see, is that there is no alternative out there doing a stellar job who would attract market share with superior quality. Tiffin may be the closest example but they all have their issues.
Hang in there. You'll get it all worked out and soon it will just be fodder for discussion over cocktails.
Rick
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Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.
2007 Itasca Ellipse 40FD
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05-16-2013, 05:11 PM
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#11
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Senior Member
Join Date: Jun 2012
Posts: 370
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Quote:
Originally Posted by CampDaven
The window and battery issues are supplier issues.
Then there is one build issue (leak) that cascades into all the other stuff. Or was it also a supplier issue? Hard to tell.
Not too bad!
There are some real nightmares reported on this forum that make these few issues look like a pleasant dream.
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I doubt you would call these issues a "pleasant dream" if it were your coach.
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05-16-2013, 05:17 PM
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#12
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Senior Member
Join Date: Apr 2010
Location: Western NY
Posts: 3,809
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Quote:
Originally Posted by forest
Welcome to the world of Forest River and the Berkshire low quality builds.
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I always find it interesting when someone posts a comment like that. Do you own a Berkshire? What is the first hand knowledge? We have had our Berkshire for three years with very few issues. The quality has been fine and the problems have been resolved quickly by either the factory or the dealer.
Name one brand of motorhome that doesn't have issues. Would you prefer a Tiffin with a cracked roof? Perhaps a Monaco with a checkered history and perhaps no future support. How about a million dollar Marathon broken down on the side of the road?
Should we accept shoddy workmanship? No we shouldn't but we drive increasingly complex vehicles with many components made by many different manufacturers. Sometimes things will happen that amount to the proverbial perfect storm. The law of averages comes into play at times. Forest River sounds like they are willing to step up to the plate and make things right. That should be encouraging that they have customer support that is willing to make things right.
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2018.5 Entegra Aspire 44R-Sold, 2019 Chevy Blazer-Sold. 2022 Genesis GV-80.
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05-16-2013, 05:33 PM
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#13
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Senior Member
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,706
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Quote:
Originally Posted by F117plt
I doubt you would call these issues a "pleasant dream" if it were your coach.
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I had about a dozen issues. About half and half supplier/builder. But they were handled by the dealer and builder very well.
This forum has posts mostly about problems, and few with accolades. That is the nature of iRV2.
I have empathy for the issues experienced by the OP. And I did not intend to be terse in my posting. I do wish them smooth sailing and warmer feelings for their fine rig.
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05-16-2013, 05:53 PM
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#14
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Community Administrator
Fleetwood Owners Club Workhorse Chassis Owner
Join Date: Sep 2010
Location: Marquette, Michigan "Da UP" & Lehigh Acres Florida
Posts: 21,827
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Quote:
Originally Posted by CampDaven
This forum has posts mostly about problems, and few with accolades. That is the nature of iRV2.
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I'd say it's more the nature of life than iRV2.
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John & Cathy R.
06 Pace Arrow 38L Workhorse W24
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