2019-2020 Winnebago Horizon

[Roadmiester]

One thing for sure, they all will break at some point. And some dealerships are better than others when it comes to customer service. Some will do the right thing, others sadly, will take your money. One problem we find with service work is they will say they have a warranty on their workmanship for a certain amount of time. Well, that doesn't do you much good if you're 5,000 miles away from their shop when their "repair" fails. That one year manufacturer's warranty is nice, but where do have to take it for repairs? Read the small print the lawyers put in at the back of the contract. We bought used so it didn't apply to us, but I could see problems with some dealers honoring a warranty issue.
The guy with lemon on the side of his coach reminds of a lady sitting outside the entrance at a dealership with signs about how the dealer ripped her off. Her story was quite interesting, short and long of it was she wanted to take a test drive, dealer made her put up $10k first, after test drive and not wanting to buy, the dealership kept her money. ???? Anyway, they all break, just be prepared.
Some advice to the OP, if you do buy that fancy computer on wheels, get a back-up for all the multiplex stuff just in case one of the CCM's or CPU's crash. That applies to everyone with multiplex systems.

[Hikerdogs]

Originally Posted by gandl2

The point is that the item was on my service record from the selling dealer who could not fix it and the service manager at the Winnebago plant said to us “tough”. By comparison we have had several items fixed by Tiffin after the advertised warranty was over but they fixed them anyway because “it was the right thing to do.” So based on my experiences who would you buy from?

I'm guessing there's more to the story than you're presenting. If you had your service records with you, and were able to show the service department the problem had been noted before the warranty ran out, that it was a coverable problem, and why it was denied I'm sure they would have at least taken a look at it.
However if you just verbally communicated that message to them I'm not surprised they wouldn't take your word for it. They don't have access to all the dealers service records, only those that involved warranty work they paid for. Even then you can't expect them to try to wade through thousands of documents to find a sentence or 2 where a dealer denied coverage.

There had to be a reason the dealer denied coverage. They may have determined the damage was have been due to an accident or abuse, neither of which would be covered under warranty.

When asking a company to repair something after the warranty has expired the burden of proof is on the owner to prove that the problem did occur within the warranty period, that it was reported to the dealer within the warranty period, and if the dealer refused to repair it, why the repair was denied.

[gandl2]

Originally Posted by Hikerdogs

I'm guessing there's more to the story than you're presenting. If you had your service records with you, and were able to show the service department the problem had been noted before the warranty ran out, that it was a coverable problem, and why it was denied I'm sure they would have at least taken a look at it.
However if you just verbally communicated that message to them I'm not surprised they wouldn't take your word for it. They don't have access to all the dealers service records, only those that involved warranty work they paid for. Even then you can't expect them to try to wade through thousands of documents to find a sentence or 2 where a dealer denied coverage.

There had to be a reason the dealer denied coverage. They may have determined the damage was have been due to an accident or abuse, neither of which would be covered under warranty.

When asking a company to repair something after the warranty has expired the burden of proof is on the owner to prove that the problem did occur within the warranty period, that it was reported to the dealer within the warranty period, and if the dealer refused to repair it, why the repair was denied.

Winnebago admitted to us that yes they saw it noted on our dealer service record before they told us “tough”. So there is no more to the story.

[Eddie Horn]

Thanks for comments. Always helpful to go in with eyes wide open.

[Eddie Horn]

Thanks again to all for comments, really appreciated. Hope to make the best choice since we are going full time now that retired.