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Old 07-19-2016, 03:45 PM   #15
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Shows sold - hopefully that was you folks!
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Old 07-19-2016, 03:50 PM   #16
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Thank you, Turners, for your extensive, informative, and extremely helpful reply. I am really looking forward to dealing with this dealer after your comments, as well as the earlier ones. We leave for Dallas in the morning and plan to be at MHSRV by late morning to look very closely at an American Coach Revolution that they have advertised that is heavily discounted, even compared to the typical MHSRV discount.

Thank you to all who took the time and had the patience to help me with this very big decision; I can hardly thank you enough. :-)

Neal Davis
Alexandria, Virginia
I think you'll find them to be patient and helpful as you zone in on the best coach for you and your family - don't rush the process, even if it takes an extra day or two to decide and make the jump.
MHSRV is in the business to sell, so they should allow you the time to look over all the details, mechanicals, and workings of the coach - even if you may think you are asking too many questions. There are never too many.

Congrats, though it can be a little unnerving when making such a large and life changing purchase...
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Old 07-21-2016, 06:05 AM   #17
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Motorhome Specialists

I will preface with we are newbies. We purchased our very first MH in February from them. After much reading,and not wanting to overextend ourselves on first time rv-ing, we purchased a pre-owned 2014 Itasca Sunstar 35f with 10,000 miles. We an outside inspector look it over before signing the dotted line and the Carfax was clean.

The buy-it before you can drive-it is irritating I must say.....maybe since they have sooooooo much inventory that they do not want to lose sales time with tire kickers??? It was something I did not like about the process.

That said, we had a very good salesman, the negotiated price was $7-9k less that any comparable across the country, even to this date some 6 months later.

We are not the least disappointed with the coach or the transaction, but then it is our only experience thus far.

Not any real problems since except the ducted a/c pipework jiggled loose for the front a/c unit and a shop had to remove panels and secure it all back up.

As long as you are careful and shop around, I certainly did not find any reason why I would not go back to them for another purchase. . Good luck!!!!


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We saw our dream coach (American Coach Revolution 42T ) on Motor Home Specialist's Web site with a deeply discounted price ($250k) and are strongly thinking of following up with them. However, I did some checking yesterday and was surprised to see several recent, negative reviews of them on a ratings website (Yelp). Please share any thoughts you have about them. The last discussion I found here was in early 2014 and it was generally favorable toward MVSRV, but did include some negative comments. Thank you in advance for your help!

Neal Davis
Alexandria, Virginia
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Old 07-22-2016, 04:47 PM   #18
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Ramets, I think that the biggest reason was that it is one of the few 2016s they still had on their lot in the American Coach line. We went through it carefully by ourselves and also with the salesman for MHSRV and, as it happened, a rep from American Coach. Later, we had the benefit of a confidential conversation with one of the service techs. We are hopeful (don't think we'll really know until we've done a few hundred miles and a few days of camping in it) that it's sound and just a tax liability for the dealer.
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Old 07-22-2016, 04:49 PM   #19
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Atom Ant, yes, it was us. However, I see that it's still on their website, so maybe they are waiting to confirm that our wire transfer doesn't bounce. ;-) We are now awaiting MHSRV to complete their PDI (? they call it "make ready") and have the orientation session with one of the service techs.
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Old 07-22-2016, 04:59 PM   #20
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Traxless, So far, so good. We did discover that MHSRV's idea of customer service is doing the same (no more, or less) for one customer than any other. So long as you don't ask them to do anything that "they don't do," then it's great. However, we did ask them several things that all got the same answer, "We don't do that," or "We never do that," or "I'll ask, but I don't think so." All of which hammered home the idea that if we want a real low price with no negotiation, then MHSRV is our ideal dealer. However, ... if we want more -- e.g., scotch guard our carpet, change out the love seat for a recliner -- then we quickly discovered that they don't do much (anything?) more than sell motorhomes. So, we're happy with the price, ecstatic even, but there are things that we want to have done (i.e., scotch guarding the carpet) and will have to get done somewhere else.
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Old 07-22-2016, 05:06 PM   #21
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336Muffin, The unit we bought was already on the dealer's lot. I don't think that we could have gotten quite as good a price had it been a unit that hadn't spent a year on the lot already. Would picking up a unit at the manufacturer only happen if one ordered a unit from a dealer? Or are there other situations, circumstances where that could be done? I'm still pretty new to RVing and to buying them; this is my maiden voyage in those waters. :-)
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Old 07-22-2016, 05:14 PM   #22
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Turners, I think that our experience was a bit different in that I called, overly excited (too excited if you ask my wife) and put a $3000 deposit on the Revolution 42T that we ended up buying. So, when we got to MHSRV, our salesman did all that he could to dissuade us from looking at, and certainly buying, anything other than the Revolution. I concluded that the Revolution 42T had become the unwanted guest that wouldn't leave. In hindsight, I should have tempered my enthusiasm and given my wife (who was far less enthusiastic in the first place) a better chance to look at alternatives and us collectively make a decision that made me as happy and her happier. By the time the day of shopping ended in the salesman's office, she was tired, very unhappy (because she still wasn't sure that the Revolution 42T made sense for any reason other than price), and eager to escape. It was one of those times when I was reminded that I should do a better job of representing OUR interests and not just MINE. :-( Ultimately, I think that we both will ignore the buying experience and focus on what we bought -- a really great motorhome at a really great price. :-) It certainly won't hurt if I become a better husband by then, too.
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Old 07-22-2016, 05:19 PM   #23
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mblake101, You did it better than we/I did. I certainly think that I did a number of things that contributed to our experience being less pleasant than yours. Should we buy another one, I'll try to remember how you did it, as well as all the excellent advice that so many have given me over the last few days. Thank you all! :-)
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Old 07-22-2016, 05:50 PM   #24
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336Muffin, The unit we bought was already on the dealer's lot. I don't think that we could have gotten quite as good a price had it been a unit that hadn't spent a year on the lot already. Would picking up a unit at the manufacturer only happen if one ordered a unit from a dealer? Or are there other situations, circumstances where that could be done? I'm still pretty new to RVing and to buying them; this is my maiden voyage in those waters. :-)
We had friends that have bought at Rallys through a dealer with the VIP delivery. Then later go to factory for VIP. American Coach does this, I am not familiar with other brands.
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Old 07-22-2016, 09:24 PM   #25
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Atom Ant, yes, it was us. However, I see that it's still on their website, so maybe they are waiting to confirm that our wire transfer doesn't bounce. ;-) We are now awaiting MHSRV to complete their PDI (? they call it "make ready") and have the orientation session with one of the service techs.
Congratulations! How exciting!!!

PS, drove a 2012 42T twice and it was what made us (me) decide to change to a motorhome. I loved the floorplan, wife not so much, so while we tossed back and forth, its sold! It was a beauty.
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Old 07-27-2016, 02:06 PM   #26
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I second PPL. Good, honest people. Sold my TT through them and will talk with them, first about a MH. (FYI - New Braunfels :-) and now another in Cleburne. To us Texans, none too far far away. Just down the road! ;-)
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Old 07-28-2016, 04:10 AM   #27
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Thank you to all who contributed to my RV buying education! It was a trying experience, but your comments were extremely helpful and added greatly to my understanding of how the process was likely to go. The RV is now parked near where we'll be retiring in several weeks. It was more than an 800-mile trip getting it there, but it went quickly. I found the Revolution very comfortable although getting used to keeping it between the lines is still a source of anxiety. :-) I look forward to gaining much more experience and trading the anxiety for unabated pleasure. I hope to meet all of you somewhere on the road in the coming years. Thanks again!

Neal Davis
Alexandria, Virginia
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Old 07-28-2016, 11:01 AM   #28
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We bought our MH from MHSRV in 2014. We had shopped online & in person at several dealers. Saw a used 378TS in FL & that was when we decided the layout was a good fit for us. Saw the brand new listing at MHSRV & added it to my spreadsheet. Also found 2 more new 378s that were within a 3 hour drive of home. Checking the final # MHSRV was the best deal. This included their extremely low trade-in offer on our HR Admiral. The used rig was less but by only a few thousand. It made more sense to us to buy new plus the new offered so much more.
When I narrowed in on MHSRV I did my homework on their sales reps. We contacted Jimmy Campana. We did a lot of ground work via phone calls & emails. Jimmy did ask if we wanted to make a deposit to hold the specific rig we were interested in. That is understandable, but no, if the rig wasn't there when we got there, then in our thinking, it wasn't supposed to be ours. Obviously, it was still there.
Jimmy was easy to talk with. He was knowledgeable about the rvs. He suggested a couple of other rigs for comparison. So, we weren't locked in to just looking at the 378. I also appreciated if Jimmy didn't have an answer, he would call someone in service or even at Forest River to get the correct info.
We had Texas in our travel plans & added a few days to the stop in the Dallas area to finish our trade.
We already had our financing worked out with our credit union. The interest rate was just a tad lower than what MHSRV offered. There was no pressure to use their finance plans. The finance office personnel were used to working with our credit union, no problem. They also explained about getting the license plate back in our home state & paying the taxes. Paperwork was orderly & labeled for easy reference.
Their setup for transfer from the old rig to the new as stated by others is great. You are door to door. And the area is covered so you have a break from the TX heat or hail storms. Any item we found was dealt with efficiently.
The price you see online - after you request their low, low price is the price of the rig. No using their finances, no gimmicks. As stated, they are the largest, single site rv dealer.
When we get ready to trade, we'll see what MHSRV is offering. If they have what we want, we'd certainly do business with them again. And I would hope that Jimmy Campana would still be one of their reps!
With any major purchase, do your homework. On the rig, the dealer, the sales rep & especially the manufacturer. (Sadly, I feel that Forest River's reputation has really fallen since we bought the rig. Thankfully, we were able to get warranty work done in various parts of the country. Now, DH is quite handy so any issues now are pretty much handled by him!)
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