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Old 07-17-2016, 08:07 AM   #1
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Any opinions of the dealer Motor Home Specialist RV?

We saw our dream coach (American Coach Revolution 42T ) on Motor Home Specialist's Web site with a deeply discounted price ($250k) and are strongly thinking of following up with them. However, I did some checking yesterday and was surprised to see several recent, negative reviews of them on a ratings website (Yelp). Please share any thoughts you have about them. The last discussion I found here was in early 2014 and it was generally favorable toward MVSRV, but did include some negative comments. Thank you in advance for your help!

Neal Davis
Alexandria, Virginia
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Old 07-17-2016, 08:21 AM   #2
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I just bought a coach from them in May. They are verry helpful, will work with you to find what you want at a reasonable price. After you buy, you can stay in there lot with full hookups for a night or two while you check the rig out for problems. They will fix anything you identify.

That being said, there were a lot of problems with our unit. Things that should have been caught with a decent PDI. It appeared as if their PDI consisted of washing the unit. If you caught it, they would fix. Otherwise, you were on your own. Don't know how they are if you bring it back for warranty work, we live 1,000 miles from there.

Spend your overnight time going through with a fine tooth comb and you should be ok.

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Old 07-17-2016, 08:36 AM   #3
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They were pretty much Jerks to us!

We were really interested in a used Anthem. Talked to "Cowboy" and he raved about how well the Anthem drove - "once you drive Entegra you'll be convinced". We jumped a plane to go try it.

Evidently MHSRV has a policy of no test drive till you sign the dotted line. After being greeted by Cowboy who referred to us as a bunch of "Hillary loving pot smokers up there" then laughing about his x-wife being there, he told us were were $10K away from a deal and no test drive until the deal was signed, then if we didn't like how it drove we could break the deal. Maybe that works for some, and maybe on new units, but I'm not about to apply for a loan, hand them a deposit, and negotiate a deal before I test drive a 2013 with 30,000 miles on it. For all I knew, it might not of even had an engine in it.

We didn't want to waste the trip so ran the heck of his golf cart and looked at every brand they had so we could buy somewhere else, which we did. We found several other Dealers in Texas to be super to shop at, otherwise I was beginning to think I would never visit Texas again.
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Old 07-17-2016, 09:18 AM   #4
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We looked at coaches there, but didn't get a good vibe from them although I've see posts from people who were really pleased with them. We were looking for a used coach and they sell both consignments and ones they own. They tried to steer us to their units. It's a big operation and some of our issue was just a feeling that they were too big and impersonal. Some of what they do is very good from a customer service point. They took us around to all the coaches in our price range, both ready for sale and trade in's waiting cleaning, then sent us on our way with our own golf cart to explore on our own. Viewing the trade in's was a real eye opener. I cannot believe that someone would actually live in a coach as filthy and torn up as those we looked at before they were prepared for sale--grease stained carpet broken cabinets and stained furniture. They have a good system for transitioning to a new coach if you buy from them. They have on-site RV spots and you back up your coach next to your new one and transfer your things. Then you can live there a few days while you get acclimated to you new unit and they offer instructions on how the new systems work.
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Old 07-17-2016, 09:37 AM   #5
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Thank you again for your extensive and fast earlier comments. :-) After reading them, a followup question occurred to me. Have you any idea of whether they add charges to the "price" they initially quote, whether on their website or elsewhere?
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Old 07-17-2016, 09:48 AM   #6
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We never got that far. Are you talking dealer prep and the like? One thing they are noted for and that is the discounted prices up front (~30%), but really you can get that at any Dealer, you just have to negotiate.
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Old 07-17-2016, 09:59 AM   #7
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Yes, dealer prep, but also things such as, "you have to finance through us to get that price. If you finance it elsewhere, then the price is ... [x dollars more]. "
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Old 07-17-2016, 10:00 AM   #8
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ah, I see. I just don't know. You could probably ask them right up front.
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Old 07-18-2016, 05:44 AM   #9
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Thank you, I will do that. I expect to speak to them over the phone today.
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Old 07-18-2016, 06:35 AM   #10
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if you're like us, we did most of the 'business' over email, which was the best price on our trade-in of a fifth wheel/truck combo. Much better pricing than anywhere else, even considering the 800 mile drive to their operation.
we had been looking and considering several of their Class A brands and floor plans seen online, and when arrived we were treated as already part of the family. They had several of their trade-in specialist look over our trade as we rode the lot in one of their many golf carts to see the selections of Class A's. We were never rushed, and all of the units were open for our viewing.
They had also already received approval for the loan for the difference in the trade price they had offered, and the general price of the discounted Class A's that we were considering.

When we finally decided on the unit for us we took some time to do a much closer walkthru, asked questions, and took it for a test drive with the salesman, Michael Reardon, who had been in contact with us since the beginning, both by phone and via email. He told us that the trade was in great condition, and to drive it over to the customer covered RV sites so that we could transfer our personal belongings over to the new unit parked right next to it, which was very convenient.
We then signed our paperwork in the office and was provided with several nice gifts - a case of tools, a MHSRV branded rug, and a starter box of rv necessities. Sweet.

They allowed us to stay at the rv site for several days as we moved and got accustomed to our new unit, and to find any items that needed attention, which they immediately took care of. They also took several hours with us to provide information about the unit, how it works, things that we needed to know, and how all the systems perform.

We have also traded with them since, again, and love our DP we decided to move up to.
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Old 07-19-2016, 04:52 AM   #11
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Smile

Thank you, Turners, for your extensive, informative, and extremely helpful reply. I am really looking forward to dealing with this dealer after your comments, as well as the earlier ones. We leave for Dallas in the morning and plan to be at MHSRV by late morning to look very closely at an American Coach Revolution that they have advertised that is heavily discounted, even compared to the typical MHSRV discount.

Thank you to all who took the time and had the patience to help me with this very big decision; I can hardly thank you enough. :-)

Neal Davis
Alexandria, Virginia
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Old 07-19-2016, 06:57 AM   #12
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Hmmmm? "Deeply discounted" runs up a red flag for me. My first question is why? Do you're due diligence. There's always a reason for DEEP DISCOUNT. Besides MHSRV, there are other consignment places in TX. PPL has 3 locations, Dallas/Ft. Worth, Houston, and in New Braunfelds(?) comes to mind, and there's another I can't remember. It pays to have as many options as possible.
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Old 07-19-2016, 04:15 PM   #13
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I'm hopeful that the OP will post an "after action" report. I hope it goes well for them. And so goes.
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Old 07-19-2016, 04:29 PM   #14
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Neal , here is a thought. If you get down to hard numbers with the dealer get them to contact REV to see if they will comp a VIP delivery at the factory. I assume this is a new coach right? There are other incentives as well when buying a American Coach as well. Just trying to help.
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