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Old 08-18-2015, 07:39 PM   #1
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Join Date: Sep 2014
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Auto step quit working

I have a 2014 Thor ACE 30.2 and the automatic outside step just quit working on our last trip. Anybody have an idea where to start looking for the problem?

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Old 08-18-2015, 07:58 PM   #2
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Location: Denver, CO
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Does it retract them when the ignition is turned on? If not, I would suspect the controller. If it does then I would suspect the magnetic door switch or the wiring to it.

2005 Itasca Suncruiser 37B
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Old 08-18-2015, 08:06 PM   #3
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I'll go for the door switch. Had the same problem on my 2015 Coachmen. The way they ran the wires caused them to get damaged and the stairs to open and close whenever they felt like it.
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Old 08-18-2015, 08:28 PM   #4
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There are 2 fuses involved in the steps. A 5 amp that powers the switch and a 20 amp fuse that powers the motor. Usually they are under the hood in the BCC. Check these first, then Try this.

1. Unplug and re-plug your 4 wire connector under your steps. If that doesn't work, then,

2. Get a hammer and tap on the step motor.

Caution: Be sure you are not in the way of the steps in case they extend when you open the door.

While your under the steps look at the green ground wire and make sure it is tight.

Sometimes there is a poor connection or a bad ground or a dead spot in the motor. Think about it, when you drive in the rain, all that water is splashing under the steps and wiring. The other thing to do is lube the steps, there are a bunch of hinge points both on the side and under the steps that need lubed monthly. Go to a motorcycle shop and buy motorcycle chain lube, tell them you want the sticky stuff, works great and lasts a long time.
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Old 08-18-2015, 09:00 PM   #5
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Just had a step problem, Lippert said the controller is on backorder 10 to 12 weeks, I found one at Etrailer and now they are out also.
George & Jerri
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Old 08-18-2015, 09:05 PM   #6
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Just had our LCI step replaced with a Kwikee step. Seems better so far.

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