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Old 09-04-2015, 01:33 PM   #1
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Before you do business with Buddy Gregg Motorhomes, please read this

I stopped at Buddy Gregg Motorhomes in Knoxville, TN for service on the way to Minneapolis from North Carolina for medical treatment. I had a problem with Winegard Travlr satellite dish which was replaced under warranty. I also had two new front shocks installed on my 2005 Country Coach Allure. Work was completed and I was pleased with the quality of the work although it was somewhat expensive. I made arrangements to have more work done on return leg to home.

I had two metal stents placed into my main pancreatic duct in Minneapolis and was in a incredible amount of pain which delayed our departure by a week. I made arrangements with Buddy Gregg's service advisor, Ray, to have as much work done in the one day we had available due to a hospital appointment at Duke University the next day.

I had purchased a Winegard Razor HD antennae from Buddy Gregg on the first stop and was to have it installed on the way home at a cost of $225.00. I also had a problem with my interior step cover, it was hanging up when fully retracted. This was due to another RV center replacing our flooring with 3/8" hardwood and covering the step cover with the hardwood as well. I also had their cabinet guy to some work on our AV cabinet.

The cabinet work was done and I was very pleased.

The service guy then advised me that the coax from my original TV antennae was bad and it would take two to three hours to replace it. I told them to forget it. All they did was screw down the dome on the roof, did not install the interior control panel and for this I was charged $360.00 ( 3 hours labor ) after originally being told that the complete install would be $225.00. The following week at home I had a mobile RV service pull a new coax. It took five minutes. I also had to pay again to have the control panel installed.

The interior step cover still was hanging up when I left for home. The service guy did try his best to fix it but could not. I watched off and on for about three hours as he worked on it so I'm positive about the approximate time spent on it.

The coach was in the service bay for nine hours including the one hour lunch break.

When the coach was pulled out I was already late for departure for the five hour trip home. I was also in a great deal of pain. I paid the bill with my debit card and did not really pay much attention to the total. My fault for being so stupid.

After recovering at home for a few weeks I got the bank statement and could not believe the charge from Buddy Gregg. When paying the bill, the service advisor Ray boasted about getting us out in one day stating " I put three guys on it". He then charged me labor for three guys on each item even though three guys never worked on those items.

The labor charge on the step cover that worked just as badly when I left was $1440.00 (12 hours labor ).

I called General Manager Travis Hollifield and explained this to him and stated that I was overcharged. He assured me that he would look into it and "get right back to me". After one week passed, I called and left Mr. Hollifield a voice mail. I never received a return call.

Two weeks later I called again and the receptionist put me through to his cell phone which he answered. Mr. Hollifield acted as if he did not know who I was and after explaining all this again, he told me that he had forgotten, apologized and would immediately call the service manager and would again, "get right back to me". That was over a month ago. Mr. Hollifield has yet to call, will not return my calls and did not reply to an email I sent two weeks ago stating that I would now engage in self help by contacting the Good Sam Help Line, the BBB and posting on every forum that I was a member.

I went to Buddy Gregg because of their previous reputation as an ethical and reputable business. It appears that with Mr. Gregg's death and the sale of the dealership, the new owners and management are out to make a buck by whatever means possible.
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Old 09-04-2015, 02:17 PM   #2
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Dispute it with credit card company.
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Old 09-04-2015, 02:22 PM   #3
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Dispute it with credit card company.
Unfortunately the OP paid with Debit card.

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Old 09-04-2015, 04:27 PM   #4
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Not to kick a sore horse when he's down, but, I hope you are feeling better! (Health wise of course)
I recently heard these guys were s bunch of crooks too.


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Old 09-04-2015, 04:30 PM   #5
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If you ever need help going through that area again, Chillowee RV south of Knoxville is excellent. Wayne is service manager and been there for years. They're about 15 mins south of downtown Knox.


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Old 09-05-2015, 03:12 PM   #6
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Not to kick a sore horse when he's down, but, I hope you are feeling better! (Health wise of course)
I recently heard these guys were s bunch of crooks too.


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Thanks for your thoughts and the service recommendation. Unfortunately the rotten pancreas will be with me from now on. That's why we bought the coach, to travel as much as possible while I could. The trip to see a specialist in Minneapolis was one of many since 2008. It was supposed to be for soft plastic stents which self eject after a month or so. I've had this done almost a dozen times, which is why we took the coach. The morning of the procedure, the Doc tells me he's using self expanding fabric coated metal stents. Just from the words in the description I knew I was in trouble. He told me that some patients have experienced discomfort (run if your Doc ever tells you this) while having these in them. To make this short, two days hospitalized with a dilaudid IV, a seven day adventure home and now just waiting for October 22nd when I get these damned things out. But I woke up this morning so I ain't complaining, except for getting ripped off.
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Old 09-29-2015, 01:14 PM   #7
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Buddy Gregg ripped me off as-well. I have a 98 national tradewinds that needed a new windshield. Last August They quoted me 1800.00 over the phone, I drove 7 hrs to drop it off, then they said that total did not include labor. New price was 2400.00. I picked it up a month later and was told the total was 5400.00. I argued with them, paid the bill and will never be back. Incompetent or dishonest? either way they are not going to see me again.
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Old 09-29-2015, 05:21 PM   #8
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Please be sure to post this in RV Service Reviews
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Old 09-29-2015, 08:48 PM   #9
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to stop their ripping offs and help fellow rvers, please do enter your reviews into "rv service reviews", provided by tankcj. thank you.
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Old 09-29-2015, 08:59 PM   #10
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Dispute it with credit card company.
Buddy Gregg would win a dispute since the OP signed and paid for the work. Doesn't matter if it was an overcharge or not. The OP could sue for the overcharge in small claims court if he wanted but would still have to prove the charge was illegal.
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Old 09-29-2015, 09:01 PM   #11
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Buddy Gregg ripped me off as-well. I have a 98 national tradewinds that needed a new windshield. Last August They quoted me 1800.00 over the phone, I drove 7 hrs to drop it off, then they said that total did not include labor. New price was 2400.00. I picked it up a month later and was told the total was 5400.00. I argued with them, paid the bill and will never be back. Incompetent or dishonest? either way they are not going to see me again.
Didn't you get a signed estimate for the work? Here in WA the shop is required to give you a written estimate and contact you for authorization before doing the work if the estimate goes up by 10% or more.
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Old 09-29-2015, 11:11 PM   #12
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noted.
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Old 09-30-2015, 10:46 AM   #13
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Didn't you get a signed estimate for the work? Here in WA the shop is required to give you a written estimate and contact you for authorization before doing the work if the estimate goes up by 10% or more.
No. no written estimate, but i will from here on out.
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