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Old 08-22-2017, 08:21 PM   #1
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Buzzing Retracting Steps

Saturday we picked up our new (to us) coach. Everything went well and we even did a "shakedown" camp in the lot overnight without an issue so we headed home. From that first day, night, and the trip home every time we opened or closed the door and the steps would dutifully extend or retract. Late Sunday we were showing the coach off to a neighbor and the steps took up halting half way in or out and buzzing loudly. They would continue out or in if pulled or pushed but when retracted fully would once again buzz loudly for a few seconds. Anyone experienced this with their electric steps? I haven't subjected the coach to any strenuous bumps or jars nor has anything struck the steps either in or out. I'd appreciate any help here.
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Old 08-22-2017, 08:25 PM   #2
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I has an issue where the steps would only go out if button was slightly pushed otherwise it would go out then back in right away i know its not the same bt close eventually found out motor burned up. Replaced motor and no issues.
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Old 08-22-2017, 09:05 PM   #3
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Have you sprayed lube onto the pivot points?
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Old 08-23-2017, 06:33 AM   #4
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Quote:
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Have you sprayed lube onto the pivot points?
Yup, first thing.
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Old 08-25-2017, 10:57 PM   #5
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Check the sensor on the inside of the door.
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Old 08-26-2017, 06:15 AM   #6
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The motor does have a breaker in it. I installed a new motor and have had issues with the breaker tripping, which automatically resets after 30 seconds. If the stairs start to move in or out when the door is opened/closed, then the controls are likely not the issue. I would suspect either loose components in the drive system or the motor itself. Not sure if you sprayed the mechanics underneath, i.e., the gears and pivots that actually move the stairs.
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Old 08-26-2017, 06:33 AM   #7
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Quote:
Late Sunday we were showing the coach off to a neighbor and the steps took up halting half way in or out and buzzing loudly. They would continue out or in if pulled or pushed but when retracted fully would once again buzz loudly for a few seconds.
Since you already oiled the joints (there are a lot of them, make sure you get everything that moves) I would look for wiring connection corrosion, especially look at any ground connections. They are notorious "going bad" after being exposed to road grime.
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Old 08-26-2017, 08:21 AM   #8
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If you have kwikee steps you probably have a bad step motor or possibly a broken tooth in the motor gear assembly. Email tiffin and ask for assistance. They sent me a new motor assembly even though my 36LA was out of warranty. New step motors are also available at Amazon. Kwikee steps are known for motor failures about every 2 years. I keep a spare motor on board the coach. Some peeps buy new motors from Auto parts stores since the kwikee step motor is just like a power window motor. Not sure which auto power window motor is the correct replacement.
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Old 08-26-2017, 06:59 PM   #9
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Kwikee steps are known for motor failures about every 2 years
.

Oh no, my step motor is 8 years past due for a failure. Wait, my last coach the Kwikee step motor was 11 years past due for failure.
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Old 08-27-2017, 05:09 AM   #10
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.

Oh no, my step motor is 8 years past due for a failure. Wait, my last coach the Kwikee step motor was 11 years past due for failure.
You have the older model kwikee steps. The new ones are prone to have motor failures. Several threads on here about them failing is why I stated they are failure prone. Wish I had your year model of steps.
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Old 08-27-2017, 07:29 AM   #11
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Kwikee steps have a gear box that the motor is mounted to. This gear box has a reduction gear in it that is made of aluminium and weares at the point of contact. This is the noise you hear. When mine did this I removed and disasembled it and turned the large gear 180 degrees to a new spot on the gear. This worked for about another year then I had to replace the gear box.
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Old 08-27-2017, 12:44 PM   #12
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Had the exact same issue. Replaced step motor and all is well.
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Old 10-03-2017, 08:49 AM   #13
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NIRVC Atlanta service director had a local RV repair place replace the motor and gear box. All works well now! Thanks for the responses.
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