Originally Posted by jrusselltx
Let me go counter to the trend of the comments: I don't use CW often, but we did when we installed a washer/dryer (or should say had it installed). Their price, installed, was the lowest in the area (Austin/San Antonio) and it was a first class job. The only objection I had was that it took about 2 hours longer than quoted because they had to do more work with the existing cabinet than expected, but they didn't charge me more for that. My suspicion is that some of the commenters who say they would never use CW have never used CW but are reacting to other comments. Just sayin' that's a possibility. While they usually won't be my first choice (I do most of my own work but didn't want to deal with the weight and installation on the washer-dryer) but neither would I summarily rule them out.
Let the flames begin.
As I am sure has been stated here, there are bad Camping Worlds, and I understand that there are GREAT Camping Worlds, I just haven't run across any of the later! Case in point. Camping World in Chattanooga, TN. They had the electric heating element for my Dometic fridge in our 2001 Prowler TT. The price was a fair price. When I picked it up the Service Writer asked me if they were going to install it, or if I was going to install it. Just for kicks I asked them how much they charged. 2.2 hours at $109.00 per hour. He stated that the fridge had to be slid out into the coach to get at it. That's why the 2.2 hours. I could leave it and it would take a couple of days to "work it in". We were heading to Florida, so I declined.
I also noted a sign above the desk that stated (I am paraphrasing here, I took a picture of the sign, but I don't have it handy). "We charge Flat Rate for all service repairs. However occasionally the work takes longer, so in those cases we charge the actual time required for the repair."
Two nights later, we stopped and I had time to address the heating element. It wasn't a crisis because the fridge ran just fine on propane, but the electric heating element tested as a direct open.
Twenty (20) minutes later, the fridge was fixed.
Done from the outside, unplugged fridge, took the cover over the electrical off, unplugged two spade connectors, cut two tie wraps, removed one screw, pulled out burned out element, installed new element, replaced one screw,put cover back on, spent 5 minutes locating new tie wraps, secured wires, and reinstalled outside cover . . . . twenty minutes . . . . and we didn't even have to leave the trailer for a couple of days for me to "work in" the 2.2 hour repair! . . . .
2nd case, same trailer, Bowling Green, KY, Camping World, right after we purchased it, noted that the hot water heater wouldn't stay running on propane. Took it in, said it would take about an hour to look it over, I could stay or come back. We went out, ate lunch, went shopping, came back two hours later. They hadn't looked at it yet . . . . Finally got to it about 90 minutes later, spent about 30 minutes "going over and testing it" and said it needed a new hot water heater for I think around $700.00. but we would have to leave it. I declined.
This led to me finding IRV2, and making one of my first posts asking for help. I kid you not, a guy PM'd me within 1 hour, had a picture of the same unit, with arrows, told me to mark the exact location of burner tube, remove screw, remove elbow, reach into mixing chamber with Q tip and remove the spider web,
reassemble and I would be good to go! I figured he was crazy, but it was worth a try. I did as described, removed the elbow, looked up in the chamber with a flash light and low and behold, there was a white, whispy nest or web. Cleaned it out with a Q tip, reassembled, and it worked perfectly! Total time about 15 minutes. . . Was still working perfectly when we sold it two years later! That guy is a genius! After 30 minutes of "Testing and Inspecting" Camping World's expert opinion was that the entire unit required replacing . . . .
I've taken enough time here, but I could relate other reasons I will never take anything of mine more complicated than a tooth pick to Camping World to be worked on.