Go Back   iRV2 Forums > MOTORHOME FORUMS > Class A Motorhome Discussions
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 09-13-2013, 06:30 PM   #15
Senior Member/RVM #90
MSHappyCampers's Avatar

Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 19,256
I've never used CW for repairs but I've heard a LOT of horror stories about their repair service!

Joe & Annette

2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 09-13-2013, 08:40 PM   #16
Junior Member
Jkmcnelly's Avatar
Join Date: Nov 2010
Location: North Carolina
Posts: 17
We have two CWs close by and bought our new to us coach from one and their service was terrible and refuse to use them. The other I only use if I have to although they have serviced our generator twice with good results if you don't take the wait time into consideration.

Jkmcnelly is offline   Reply With Quote
Old 09-13-2013, 08:48 PM   #17
Senior Member
aschuh53's Avatar
Ford Super Duty Owner
Join Date: May 2013
Posts: 1,122

had a awning done in Fayetteville n.c they replaced slideout awning remove part of metal wrap around on our way to the beach had broken leg so we let them repace it as DW & I stood out side for 3 hours in 90 degree heat and watched them take it apart. when they told us it was ready they had the slide in we departed to CG. A week later when we went to leave, pulled slideout back in awning falled to roll up and got between slideout on the top and caused the slideout on one side to be out of line about 1 inch had to open slide half way and hold the awning up with my crutches so it would not fall an lodge in the slide Drove back to CW they said to live it an pick it up in a day or so Which we said no way Wanted it fix today they worked on it the said they never remove the piece of metal wrap an the problem was the brackets were installed up side down and they could fix it for 150.00 have all doc's and paper work from newmar including installation for awning lord an behold the brackets are installed correctly What a scam messed it up removed part of the metal wrap and try to take advantage of someone with a broken leg and then blame the installation of the brackets that was done by the manufactures our appointment was 1:00 did not start work till after 4 never never will we let them touch our baby again
aschuh53 is offline   Reply With Quote
Old 09-13-2013, 08:57 PM   #18
Senior Member
Ford Super Duty Owner
Join Date: Jan 2011
Location: Lowell, Arkansas
Posts: 3,766
Different CW's will give you different experiences. They are no different than all other repair facilities. They are run by a GM and it depends if he/she knows what's going on. If you have a good experience then let us know. If you have a bad experience do the same. I wouldn't put all CW's all into the same basket just as I wouldn't put all independent facilities into the same basket.

TeJay (Tim) Auto Instructor 35 yrs (4-yrs USAF) Liz: RN/ WBGO 2014 Vista 30T/ F-53/ CHF/5-Star/Koni/Centramatics * Bella- Golden/Cocker mix & Louie-The cat / All Retired
TeJay is offline   Reply With Quote
Old 09-14-2013, 10:59 AM   #19
Senior Member
ditto's Avatar
Nor'easters Club
Join Date: Feb 2009
Posts: 452
I would agree with TeJay and others...depends on that specific CW. last January while at Gaffney FReightliner, we had no hot water. Momma not happy , as we were on our 3rd day ! Went to Spartanburg SC CW, took us right in the next morning, determine the problem, but did not have the part. They searched each CW on our route to Fl, found part in Jacksonville fl...we arrived 1/2 hr after they closed, the service writer waited for us, opened their yard gate,plugged us in, said goodnight ...wow. Next morning first thing they had us fixed, on our way by 11AM, ! We honestly felt each store cared about us! Yes,I let Corporate know too!
2016 Entegra Anthem 44B
08 Jeep Wrangler,14 Buick Enclave
Bailey our Boston Terrier
ditto is offline   Reply With Quote
Old 09-14-2013, 11:32 AM   #20
Senior Member
Damon Owners Club
Ford Super Duty Owner
Join Date: Apr 2011
Posts: 466
I totally agree the other postings which suggested that one bad experience at a particular CW should not indict all. We purchased out Challenger MH from CW in Indianapolis, IN. It was a less than positive experience with lost paperwork, etc., but I know of other CW customers who really enjoyed their experience, and use them (CW) for much of their service work. It really depends on who is "running the show", in my opinion.

bronk is offline   Reply With Quote
Old 09-14-2013, 11:35 AM   #21
Senior Member
vsheetz's Avatar

Fleetwood Owners Club
Ford Super Duty Owner
Join Date: Jun 2012
Location: SoCal
Posts: 8,377
I had a very positive experiences with CW service. As others have said, it varies with the CW.
Vince and Susan
2011 Tiffin Phaeton 40QTH (Cummins ISC/Freightliner)
Flat towing a modified 2005 Jeep (Rubicon Wrangler)
Previously a 2002 Fleetwood Pace Arrow 37A and a 1995 Safari Trek 2830.
vsheetz is online now   Reply With Quote
Old 09-14-2013, 12:38 PM   #22
Senior Member
Ford Super Duty Owner
Join Date: Jan 2011
Location: Lowell, Arkansas
Posts: 3,766
When I first spoke to our local CW GM he said that they had around 100 locations and were hoping to have 125 by the end of 2013.

Here's what I'm thinking. Maybe, just maybe we are seeing the beginnings of the Wally-World of the camping community.

Do you suppose that we (iRVs.com) as one of the larger perhaps more influential families (groups) out there can have a positive effect on these facilities that we may have to encounter from time to time. Since we all travel, and I know in our travels we pass 3-6 CW's every time we leave home it might be in our best interest to communicate both the bad and the good experiences that we have at these facilities. Since it does depend on who and how the GM is running things maybe CW headquarters would like to know what is really happening around their 100 plus locations around the country.

I come from a technical background and I realize that there are some repairs or services that maybe can't be handled by a place like CW. Very few places can do it all. On the other hand CW is geared towards the selling of camping stuff and performing some major and minor services to keep us moving down the road. What influence can we have and what input can we give to facilitate with this task.

Here's just one situation that we might encounter. Lets say that you are stuck in your travels with a tire that is worn beyond what is safe. Just replacing the tires will only solve half of the problem. Maybe something caused the tire wear and you don't want to put $700 worth of tires on your coach and head home with the potential of wearing it again so what do you do? If you were stuck in MY TOWN and if the local CW didn't have the facilities to address your tire wear problem but they new of a facility that could then you'd have the best of both worlds. You can easily find a CW and they referred you to a facility that can address your tire wear concerns.

If you were stuck in MY TOWN at the local CW I know of a really good alignment place that could solve your alignment issues (very reasonably priced) and a Goodyear Fleet store that has the GY RV tires in stock. Most people passing through here would not have a clue of either of these repair facilities. A local CW store that cared about your travels and wanted to help could have this information available.

I think you get my drift. I'm not trying to pad the local CW profits but just suggesting that local information regarding good repair facilities could be available if one knew who to ask.


TeJay (Tim) Auto Instructor 35 yrs (4-yrs USAF) Liz: RN/ WBGO 2014 Vista 30T/ F-53/ CHF/5-Star/Koni/Centramatics * Bella- Golden/Cocker mix & Louie-The cat / All Retired
TeJay is offline   Reply With Quote
Old 09-14-2013, 04:43 PM   #23
Senior Member
Country Coach Owners Club
Join Date: Feb 2012
Location: Phoenix AZ
Posts: 240
Phoenix area service

Not sure where you are in the Valley but RV Master Techs in Goodyear is a first class outfit and knows what they are doing. You will not be disappointed.

chuydog is offline   Reply With Quote
Old 09-15-2013, 01:14 PM   #24
Senior Member
jerichorick's Avatar

Winnebago Owners Club
Join Date: Jun 2013
Location: Full-timer/volunteer w/SOWERS
Posts: 3,127
Originally Posted by Dunner View Post
Is La Mesa RV any better than CW? A new La Mesa just opened a couple miles from me; right across from HD and Lowe's.
Never heard of La Mesa. Are they national or regional?

About CW service? I have heard very little good about it. But, are they not form the same pool all the other rv techs (mechanics) come from that every other rv service center picks from? Garbage in, garbage out.

The only trustworthy service I have ever found has been at the factory service center. In my case that is Winnebago in Forest City, IA. It's a pain getting there but I only go once for the problem to be resolved.

Even CW store prices seem to be high, Good Sam member or not.
Rick & Melissa Young & Dawson, 2011 Itasca Meridian 40U, Freightliner XCL, Cummins ISL 380HP/DEF, Allison 3000 MH, 2014 Honda CR-V, SMI AF1, Blue Ox tow equip., TST 507 TPMS, TruCenter steering control, Hughes auto transformer.
Servants On Wheels Ever Ready. Best job we ever paid to do . (full time volunteers)
jerichorick is offline   Reply With Quote
Old 09-15-2013, 01:27 PM   #25
Junior Member
campingcrazy's Avatar
Join Date: Jul 2009
Posts: 10
We have used La Mesa in Sanford FL several times. We love them and will continue to trust them with our coach. There are several La Mesa's across the country.

Case in point: We took our coach for a repair. They gave us an estimate and we agreed to the terms. When we went to pick it up the bill was larger than the estimate. The estimate had been incorrectly added but they would not take a penny more.
campingcrazy is offline   Reply With Quote
Old 09-15-2013, 01:28 PM   #26
Senior Member
bluepill's Avatar
Join Date: Jan 2011
Location: Pensacola, FL
Posts: 2,032
RV Service reviews.com is a good source for info.
2008 Itasca Meridian 37H & 2015 Flagstaff T12RBST
2011 & 2012 Len & Pat's "One lap of America"
27K miles & 41 states in 13 months - Woo Woo
Yellowstone Lake 6-1-2012
bluepill is offline   Reply With Quote
Old 09-15-2013, 03:17 PM   #27
Senior Member
lanerd's Avatar
Tiffin Owners Club
Join Date: Apr 2009
Location: Oregon Coast for the summer
Posts: 1,183
You're posting in the wrong forum. If you go over to RV.NET and post in the "Ask Marcus" section, you will be contacted very quickly by a GS/CW rep who will in turn take very good care of you.

lanerd is offline   Reply With Quote
Old 09-15-2013, 04:16 PM   #28
Senior Member
Damon Owners Club
Ford Super Duty Owner
Join Date: Apr 2011
Posts: 466
Maybe "Marcus" should spend some time browsing this site!!


bronk is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia Campgrounds

Reviews provided by

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 02:30 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.