Carefree awning warranty issues
Short version: Carefree will not honor their warranty that came with our new motor home package.
Long version: We purchased our new Motorhome in January, 2009. It came with a Carefree Eclipse motorized main awning. We used it infrequently over the past couple years. On July 11, 2012 while camping in a remote location in Vermont, we extended the awning. It began extending and then suddenly dropped the last few feet into full extend. After that we found that the awning would no longer retract. I called Carefree and they advised me to go to their website to find a local Carefree service agent. Since were enroute Niagra Falls I looked up Carefree agents in some of the locations along our route. I called 5 Carefree warranty dealers as listed on the web site. Three of them had no idea what I was talking about, one of them said he had not been a Carefree agent in 15 years, and the last one called was apparently a one man operation who was unavailable. In frustration I called Camping World in Syracuse New York who was willing to squeeze me in. Camping World is not a Carefree agent but they diagnosed my problem as a bad motor assembly. I provided Camping World with my Carefree warranty statement which clearly showed warranty coverage for another 6 months on the faulty parts along with labor and shipping too. They contacted Carefree in attempt to get my warranty coverage applied to this repair and was told by the Carefree factory agent that they had " terminated " all four year warranties in January, 2009, the same month I had purchased my new motor home.
As it stands now, I will have to pay the full costs of repair so that we can complete our return trip to home in Oregon and I intend to do some serious follow up on this issue.
If anyone on this forum has comment on this subject I would certainly be interested in hearing it. I find it astounding that a company with such a widely sold product would deny our warranty issue in such a blatant manner.
Ed & Lynn on the Oregon Coast
2013 Tiffin Allegro 34TGA
2006 Scion xA toad