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Old 04-22-2013, 11:32 AM   #1
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change the oil?

I have recently purchased a 2009 Tiffin Phaeton.
It is at Camping World, getting "spruced up" for me.
Although the mileage, is low (9000 mi.), it occurred to me that the motor oil and generator oil should be changed. The dealer is balking. For some "reason" they can find no maintenance records, or the door keys.
My wife wants to take delivery tomorrow. I am leery. Your advice is very welcome.

Thanks.
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Old 04-22-2013, 11:35 AM   #2
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Start with a fresh oil change so you know it was done. Also don't give CW the business ( they gave you the business by not doing it )
Congrats.
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Old 04-22-2013, 11:44 AM   #3
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Quote:
Originally Posted by ImanRVCowboy View Post
I have recently purchased a 2009 Tiffin Phaeton.
It is at Camping World, getting "spruced up" for me.
Although the mileage, is low (9000 mi.), it occurred to me that the motor oil and generator oil should be changed. The dealer is balking. For some "reason" they can find no maintenance records, or the door keys.
My wife wants to take delivery tomorrow. I am leery. Your advice is very welcome.

Thanks.
If you take delivery have the dealer write it up that they owe you the oil change, a generator service and reimbursement for the key(s) which they should have. Also, a warranty that the unit is functioning properly, since if they can't find the key to change the oil, they ovbiously couldn't properly check it out as part of any pre-sale checklist. You need to start your service records somewhere if they don't have any.

I'm assuming the generator does start and run?
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Old 04-22-2013, 11:47 AM   #4
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If for some reason they don't want to do that I would spend the money and have it done someplace else. That way you have a baseline on all aspects. Also have belts and hoses checked while have fluids changed.
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Old 04-22-2013, 12:01 PM   #5
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Other things you might want to do

When we bought our Bounder there were some service records but not all of them so I started doing all of the services dictated by 'time'. It's a big list but the hight points are:

Generator - oil, oil filter, air filter

Engine - oil and oil filter, air filter, fuel filters

Transmission - filters, fluid

Air system - Air Dryer filter, dump valves

Those are the ones I felt comfortable doing, the rest of the (long) list is going to be farmed out (if I can find a Freightliner shop with halfway decent reviews). Things like changing coolant & thermostats, serpentine belt, brake and suspension service & adjustment.

It's been an adventure.
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Old 04-22-2013, 02:57 PM   #6
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When you have the oil(s) changed, be sure and get samples sent for analysis, this will start your coach's unknown history and it's really good information. I used Blackstone labs, there are others as well. But definitely get the fluids changed, balk or no balk............ JB
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Old 04-22-2013, 04:42 PM   #7
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Cowboy, I can't imagine any reputable seller not having the keys to a high line unit. Lost or whatever, its on them to get you what you need. After the key thing, the oil change on both the big engine and the jenny should be part of the pre-delivery service.

Throw some cold water on the DW and don't sign anything 'till you get what you want!
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Old 04-22-2013, 06:06 PM   #8
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Change fluids start fresh, mine was new but a year left over and they changed fluids per my request. It wasn't a repo taken in the middle of the night.
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Old 04-22-2013, 06:51 PM   #9
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When we bought ours the owner had all records since new. His last record of the oil change was a year before but he stated that he had only put 1500 miles on it so no oil change was needed. Maybe...maybe not? First 5 miles we put on it was driving to the truck oil change and we changed it and the fuel filter so I would know that the engine maintenance was going to be on MY TIME!! He did a complete service on the generator two months prior so I knew we were good to go there. A dealer that doesn't have keys to the front door?? This has to be a repo? I can't imagine that?
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Old 04-22-2013, 06:56 PM   #10
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Just a thought .. Maybe the dealer will give you a credit and you can Have the coach and genny serviced at your place of choice .. At 9k miles it's almost due anyway
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Old 04-22-2013, 07:24 PM   #11
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I hope everything works out well for you.
I've heard some horror stories about CW RV purchases.
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Old 04-22-2013, 07:40 PM   #12
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CW is apparently run by a bunch or morons. We had an electric awning repaired at CW in Katy, Texas. They had the RV for almost 3 weeks to to this little work under the extended warranty. First, they had not called the warranty company. Finally got that done and approved. When I went to pick up the RV, the paper work or the keys could not be found and the service writer and shop foreman were gone. I finally tracked down the store manager and told him of the problem...I wanted my trailer. About 30 minutes later here comes the porter with my trailer in tow and the keys in the door. Never did find where the paperwork or keys were hiding, the service manager and service writer never showed they face. I hooked up and left.

I wonder where they find these morons to hire. I normally will not take anything to CW to be worked on, but figured that they could handle something as simple as replacing the drive motor on an electric awning. The work was OK, just the poor follow through.

Ken
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Old 04-22-2013, 08:59 PM   #13
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Does CW own the coach or is it consigned? More likely the latter and they don't want to spring for a costly maintenance cycle. After all, it would cut into their profit.
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Old 04-22-2013, 09:23 PM   #14
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So Iceman says, "CW is apparently run by a bunch or morons."
Now really, tell us what you think.

Anybody who doesn't have the keys to the rig they are selling is running a crack factory imho. don't take any wooden nickels from anybody like that. Most dealers tell you they have no records, no manuals, you can get all that on line, blah, blah, blah, just so there is less for you to be interested in than just the shine (and apparently in this case the deafening silence of the motor, since there are no keys). Dealers lie. This one may be telling the truth, and they tossed the records out. Practically everybody has their records in their coach when it sells. Morons throw those away to present a "clean" coach.
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