Community Forums

meant2shop · 02-09-2015, 05:44 PM

Hi: Our Emergency Roadside Service (ERS) policy with Good Sam is up for renewal in April. We are trading in our 2000 Pace Arrow Vision and replacing with a 2006 Pace Arrow 37C with 8900 miles on the odometer.

Would like to hear why we should consider switching to Coach-Net for ERS, rather than renew with Good Sam ERS.

We've never had to use the GS ERS, which we've had since soon after we purchased the 2000 rig approx. 4 years ago.

Pros/Cons of each? Which is the best one to use? Any other companies that are worth considering and why? Cost to renew with GS is $114, with $5 off for "early" renewal. The Coach-Net plan that best meets our needs appears to cost $89 plus one-time $10 fee, so not much difference in cost.

Yes, even though our regular RV insurance policy provides some ERS, we've been advised that it's best to have a secondary ERS policy with an RV service, such as these two.

Appreciate your recommendations/experiences/comments.

Regards,

Jim/Susan
Merlin, OR

UsualSuspect · 02-09-2015, 06:47 PM

Both are good in some areas, and not so good in others. I would check with others that travel where you do, and see if they have used their ERS, how satisfied they were with the service. GSERS has excellent coverage in some areas, and not so good in others, Coach-Net is the same way. The only plus I see in GS is they have a place to complain if you have an issue, and folks that have complained get a resolution they are happy with, CN has nothing like that.

koda59 · 02-09-2015, 07:12 PM

I cannot help with Coach-net. I have Good Sam and had to use them one time. When I talked to them they ask if it was ok to put me on hold for a few minutes so they could call and make sure that one of the tow truck companies was available and how long before they could get to me. When they came back they gave me the company name and phone number. They told me when they would call back and check on us and they did. They called ever so often until the tow truck arrived and we were good to go. Sure liked the price too. Zero dollars.

jplante4 · 02-09-2015, 07:18 PM

Don't forget that FMCA also has an ERS along with several other services and benefits.

FleetMan · 02-09-2015, 08:52 PM

FYI: Most of these Emergency Road Services use the same local companies to respond to your call. I have had excellent service from Coach Net. Compare the services you are contracting for and the costs before making a decision.