While I have a separate thread for this, I thought my experience with Coach-Net today would be good for this thread also.
http://www.irv2.com/forums/f258/coac...ts-363432.html
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Well, we got to use our Coach-Net Roadside service for the 3rd time, and once again both Coach-Net and the servicing tow company gets an A+ from us. This post tells why we needed a tow
http://www.irv2.com/forums/f23/brake...ky-363340.html
This morning I called Coach-Net to get the RS Assistance claim started. While I was visiting the two truck capable shops in town, the claim was passed to a Coach-Net technician.
I received a call back from a technician in less than 15 minutes. I explained our breakdown to him and provided details on our RV, including what I estimated our curb weight to be - 10 tons. We are fully loaded and heading out for 3 weeks. He let me know that he was going to start researching nearby service centers and also contact a local operator to tow us out. I provided him with information about the logistics of getting out of our driveway - downhill into a 2 lane road with a guardrail on the opposite side, and no real runoff space on our side. He took those notes down and told me he would pass it along to the tow company.
About 15 minutes later I got a call back. The technician had a tow company at the ready and a Ford authorized service center 49 miles away, that could take us in today and look at the RV tomorrow. He just needed my approval to get towed here and he would let the tow company know to send a truck.
I wanted to give the service center a call myself and make one other call before agreeing to this, so I asked the Technician to hold the tow truck and that I would get back to him asap. I made a call to a friend of ours that owns an Auto Body and Race Shop - he has worked on the RV before - and asked if he could take a look. He told me to get it towed over and they would get under it today.
I called back Coach-Net, told them where I would like it to be towed and as it was a shorter distance, it was approved. They did have to call the shop first to make sure they did agree to take it in, but aside from that - there were no problems getting it towed where I wanted. I was informed that if I needed it to be towed from my desired shop to somewhere else, that I would be responsible for the tow. That's fair to me, and I am sure is in the contract somewhere.
Within 15 minutes I got another call back from the customer service agent confirming the tow and providing information on the name of the local company. She provided great details on where they were from, what they have experience in towing and also assured me that they would be sending a tow truck that was large enough for our weight.
No sooner did I hang up with with Coach-Net when I got a call from the tow company. They verified my info, how the RV was parked, that they were sending a big truck and would be there within the hour.
Less than an hour later I could hear the truck at the bottom of the driveway, and they weren't kidding -- they sent a BIG truck!
Unfortunately this truck was just too big for us. I completely agreed with the driver that it would be very difficult, if not impossible for him to tow me out with that truck. There is just not enough turning radius into the road with the length of his truck, our RV and where the pivot point would be. He made a call to another truck, and could have a shorter truck at the house in about 90 minutes.
He was professional, has a beautiful rig in meticulous condition and I trusted his judgement. At this point another 90 minutes is not going to break the day. He arranged the truck from his end, his office called Coach-Net, Coach-Net called me and within 5 minutes we were rescheduled for a shorter wheelbase tow truck.
Coach-Net kept in contact with me every 30 minutes, and getting updates from the tow company every hour. Just over 90 minutes later, a better sized truck showed up.
In about 30 minutes we were hooked up, driveshaft disconnected and strapped up and on our way. I followed the driver in my car. He took secondary roads, keeping the speed under 35 except for a 5 mile section where we had to take the highway.
He unloaded quickly in the shops parking lot, hooked up the driveshaft and was gone. He took pictures of the license plate and VIN and we exchanged no money except for a tip.
I am sure that this is the 2nd time, of 3 service calls and 3 -- well make that 4, tow truck dispatches, that Coach-Net has lost money on our subscription. I know that others have reported bad experiences, I cannot say that we have.
. I had the axle out and was laying air hose to the air system when Denny showed up in a truck one step below the tri axle in the first pic. He was hooked and moving in 15 minutes. The laughing fit was when the owner asked the trooper if I knew "W7F" I was doing. The trooper told him to ask me and when he did I explained that we didn't pull the driveline unless were secured to the vehicle and I knew that the big truck coming and just shortened his wait time.
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