Go Back   iRV2 Forums > MOTORHOME FORUMS > Class A Motorhome Discussions
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 01-27-2016, 04:59 PM   #15
Senior Member
 
Mr_D's Avatar
 
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 28,444
Quote:
Originally Posted by TexasTom View Post
Even if Coach-Net "subcontracts" this out to Warrentech, it still puts a significant blemish on the goodwill they spent years to build.
Not CoachNet's responsibility if the customer doesn't know the correct procedure or expects them to pay for non-covered services.
__________________

__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 CR-V
Mr_D is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-27-2016, 05:08 PM   #16
srh
Senior Member
 
srh's Avatar
 
Monaco Owners Club
Join Date: Feb 2012
Posts: 1,116
Quote:
Originally Posted by MSHappyCampers View Post
I suspect that all these "extended warranty" plans are about the same, full of loopholes they can use to get out of paying for your repairs!

I know there are some folks that say buying the extended warranty has paid off for them, but I bet for every positive review there are at least 10 negative reviews!

I'll just keep my money in the bank until I need it for a repair, and hope it's not an engine or transmission!
That is what I do! Keep your money and furthermore you repair your RV where you want and when you want. No waiting for someone else to approve the repair.
Best to All
__________________

__________________
srh
2008 Signature
srh is online now   Reply With Quote
Old 01-27-2016, 05:36 PM   #17
Registered User
 
Monaco Owners Club
Join Date: Oct 2009
Location: Varies Depending on The Weather
Posts: 8,517
Actually Coach-Net is now offering a "Protect Suite" of products and services for the traveler to choose from for whatever protection needs they may have.

Below is a Press Release dated back in 2013. That's when Coach-Net introduced a package of protection products and services that would be available from participating dealers which could be RV dealers and insurance companies.

Obviously the most talked about one which has been discussed here many times over is the Coach-Net Emergency Roadside Service.

However they now offer 7 different Protection programs.

As with any insurance type plan or warranty type plan you MUST read the entire document to learn what is specifically covered and more importantly what is NOT covered.

Coach-Net has unveiled its full line of Coach Net Protect Suite products, designed to “provide peace-of-mind for customers and a valuable offering that RV dealers’ finance and insurance offices can share with buyers.”

According to a press release, the new Protect Suite product line, available exclusively through participating dealers, will be featured at the 2013 RV Dealers International Convention/Expo, Sept. 30–Oct. 4 at the Rio All-Suite Hotel and Casino in Las Vegas. Coach-Net representatives can be found at Booth No. 321 from Oct. 1–3.

Products in Coach-Net’s Protect Suite include the following:

• Roadside Protect: The cornerstone of the Protect Suite, providing 24/7 RV technical and roadside assistance and other benefits through Coach-Net’s premier membership plans, which provide all-inclusive coverage for RVs and other personal vehicles owned, rented, borrowed or leased.

• RV Protect: An extended service contract available for both towable and motorhome owners that protects members from unexpected repair costs.

• Asset Protect: A gap waiver option for customers, which closes the financial gap in coverage when total-loss insurance payouts are less than the outstanding loan balance.

• Hazard Protect: A comprehensive tire and wheel hazard protection that covers all types of new and used recreational vehicles from common road hazards such as metal, nails, screws, potholes, glass and debris, with terms available from one to seven years.

• Certified Pre-Owned: A product through which dealers can have their used inventory certified for reliability and quality, increasing the marketability and value of dealers’ used inventory, and through which consumers will receive a 90-day service contract protecting their investment.

• Finish Protect (coming soon): A product offering protection for RVs’ interior and exterior surfaces, including protection of paint and gel coats, interior fabrics, interior leather and vinyl, and optional protection against rips, tears, punctures and burns.

• Shield Protect (coming soon): A product that will provide coverage of glass replacement and repair, including windshields, windows and other RV glass.

“This comprehensive line of products demonstrates our steadfast commitment to providing peace-of-mind solutions for dealers and consumers,” said Dan Lopez, vice president of Coach-Net sales. “For participating dealers, the Coach-Net Protect Suite provides a benefit by adding a dedicated and trusted RV industry partner to their F&I department, while also helping them deliver a valuable set of product offerings to their buyers who want to enjoy the RV lifestyle with complete confidence.”

Coach-Net is currently enrolling RV dealers nationwide who wish to participate in the Protect Suite program. For more information, visit Home Page - Coach-Net.com.


Dr4Film ----- Richard
__________________
Dr4Film is offline   Reply With Quote
Old 01-28-2016, 11:27 PM   #18
Member
 
Join Date: Sep 2014
Posts: 84
I was angry when I wrote the original comment. I should not have done it. I would just like to inform a few individuals, that I can read English quite well. I know what I purchased and I know what I was promised. I used my warranty last year to replace the cooling unit of my refrig and the complete backup camera and monitor system. Those items alone saved me half of the cost of the RV Protect warranty. I paid nothing at the time of the work. I did; however, lose 5 weeks while the RV was in the shop waiting for various WarranTech approvals.
I have found it interesting that so many folks here on IRV2 are very knowledgeable and extremely helpful. You are truly good people. While there are a few folks that are not helpful. Unfortunately, you don't know who you are.
__________________
Greatscot is offline   Reply With Quote
Old 01-29-2016, 01:45 AM   #19
Senior Member
 
Join Date: Oct 2013
Location: Houston
Posts: 1,067
Quote:
Originally Posted by Greatscot View Post
I was angry when I wrote the original comment. I should not have done it. I would just like to inform a few individuals, that I can read English quite well. I know what I purchased and I know what I was promised. I used my warranty last year to replace the cooling unit of my refrig and the complete backup camera and monitor system. Those items alone saved me half of the cost of the RV Protect warranty. I paid nothing at the time of the work. I did; however, lose 5 weeks while the RV was in the shop waiting for various WarranTech approvals.
I have found it interesting that so many folks here on IRV2 are very knowledgeable and extremely helpful. You are truly good people. While there are a few folks that are not helpful. Unfortunately, you don't know who you are.
I think sometimes forum members feel posters complain about things without foundation. In your case it was a warranty issue that was not covered due to "diagnostics" not being covered. I'm guessing that is spelled out in your policy. Sounds like you did you pretty good on the other items that were covered so not a total loss.
__________________
2002 Newmar Kountry Star 3669
Freightliner 300HP Cummins
Towing 2014 Honda CRV EX-L & 2010 Tundra W/Remco DD
noserider is offline   Reply With Quote
Old 01-29-2016, 05:21 AM   #20
Senior Member
 
Ramets's Avatar
 
Join Date: Jul 2010
Location: Conway, SC
Posts: 2,364
When it comes to ESP's, all I can do is relate our experience. We bought an XtraRide Policy 4yrs. ago. And in that time we've had the ball joints replaced, front wheel bearings, refrigerator replaced with a residential, one Penguin 1500w heat pump, and a Magnum 2800w PSW inverter. And each time all we paid was the $100 ded. To say the least it's more than paid for itself, and there's still 10mos. left on the policy, which is fully transferrable to the buyer of our coach. I'll be using it to make sure the coach is in tip top shape for the new owner.
__________________
2000 Dutch Star Pusher
2009 Saturn Vue Towed
Full timed for 6yrs.
Ramets is offline   Reply With Quote
Old 01-30-2016, 10:33 AM   #21
Senior Member
 
Fiesta48's Avatar
 
Fleetwood Owners Club
Freightliner Owners Club
Join Date: Nov 2010
Location: Texas
Posts: 1,592
I agree with MSHappyCampers. They want you to fall into the loopholes so they don't have to pay. I stuck my RV in my farm front yard, "OH NO you have to be off your property for roadside assistance to come out".
If I had an extended warranty it would have cost me 2 trips at 110 miles each way to get service for a rear camera that went out. I did it myself for $10 USPS.
To date I'm $10k ahead not having an ext. warr. It's sitting in my acc't not there's.
__________________
Full Timers.
2015 Fleetwood Discovery 40E on a Freightliner XCS chassis with a Cummins ISL9 pulling 1 and/or 2 motorcycles, '07 Honda Accord OR a 17' Runabout Boat.
Fiesta48 is offline   Reply With Quote
Old 01-30-2016, 04:35 PM   #22
Member
 
Winnebago Owners Club
Join Date: Mar 2015
Posts: 37
I have the road service with CN and have used them several time for towing. Always I have received A1 service and just yesterday called to tow my car to shop because would not start. I was able to start called them back to stop tow truck, which was already dispatched and they stopped the tow truck.
Boyd Johnson
Richmond,Va
__________________
boydj1 is offline   Reply With Quote
Old 01-30-2016, 04:43 PM   #23
Senior Member
 
Damon Owners Club
Join Date: Jul 2010
Location: Annapolis,MD
Posts: 1,194
I've used my Coachnet service three times, they have been
great each time. I could not have asked or expected more.
__________________
macandphyl is online now   Reply With Quote
Old 03-23-2016, 11:47 AM   #24
Senior Member
 
dkrobath's Avatar
 
Winnebago Owners Club
Texas Boomers Club
Ford Super Duty Owner
Join Date: Jun 2014
Location: NW Houston TX
Posts: 299
I have successfully used Coachnet last year when I was stranded with my levelers stuck engaged with my coach up in the air. They sent someone out and they knew exactly how to fix it. This year I renewed my roadside service with them and also purchased their RV protect ESP since my factory warranty was over. The price was very competitive and way lower than some. The plan I have is partnered through Winnebago and is their Ultimate plan with the Luxury package and for my unit it was only $2500 for the 5 year 60K mile plan. It is supposed to cover every thing and using a Winnebago for repairs the deductible is only $150. I guess time will tell how it works out but $500 a year for piece of mind sounds good to me. I'll let you all know how it works out if and when I need to use it.
__________________
Dave & Deb with furbabies Max & Myla
2015 Winnebago Vista 36Y, 2014 CRV w/Ready Brute Elite, 5 Star tuned

Texas Boomers and FMCA members
dkrobath is online now   Reply With Quote
Old 03-23-2016, 12:05 PM   #25
Senior Member
 
harleyjt's Avatar
 
Newmar Owners Club
Workhorse Chassis Owner
Join Date: Jan 2015
Location: Olive Branch, MS
Posts: 1,604
The plan I have is partnered through Winnebago and is their Ultimate plan with the Luxury package and for my unit it was only $2500 for the 5 year 60K mile plan.

That sounds like a great deal. I'd do that too if I could for that kind of money.
jt
__________________
2005 Newmar Kountry Star Gas 3742
Workhorse W24, 8.1L/Allison 5-spd
JT, Em & the boys, Kong & Baxter (rescued grey tabbies)
harleyjt is online now   Reply With Quote
Old 03-23-2016, 03:47 PM   #26
"Formerly Diplomat Don"
 
Dutch Star Don's Avatar
 
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 9,283
I may be reading too much into what the OP stated, but it sounds like he tried to use both products at the same time to fix his coach. He called roadside assistance and asked them to come out and do a repair.

Typically, the roadside assistance is to fix a flat, provide fuel or tow you to a safe place. The OP wanted items fixed on the coach when the coach didn't need roadside assistance or a tow.

I'm guessing the OP should have taken his coach to a shop for diagnosis and approval for repair. Again, I may be wrong, but I think he tried to use one product, Roadside Assistance, to get someone out to fix something that should have been taken to a repair facility.
__________________
Don & Mary
2014 Newmar Dutch Star - All Electric - 450 ISL
2016 GMC Canyon 4WD Crew Cab
Dutch Star Don is offline   Reply With Quote
Old 03-23-2016, 04:34 PM   #27
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 18,073
Agree with the others - the reason for the labor charge is that it was a "no trouble found", one of several "dirty little secrets" in most extended warranty plans.

As for Coach-Nets involvement, they are just an agent or broker. Yeah, it's a bummer that they can't help you in a disute, but that's the way these things work. You would have had the same problem if you bought it through a dealer or some other agency, They all defer to the company who is hired to manage the claims. Even WarranTech may not be the actual insurer behind the plan, but their policy interpretation is the final word (unless you choose to sue them for breach of contract).

I'll also agree with MrUSA14: the coverage may start at the front bumper and extend to the rear, but it sure ain't 100%, Or even close. That proverbial Prevost will blow on through without even scraping the paint!
__________________
Gary Brinck
Former owner of 2004 American Tradition
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC
Gary RVRoamer is offline   Reply With Quote
Old 03-23-2016, 10:00 PM   #28
Senior Member
 
Ray,IN's Avatar
 
Join Date: Aug 2001
Location: North America somewhere
Posts: 13,699
Quote:
Originally Posted by LeeOts View Post
We've had Coach-Net ERS since 2006 when we bought our first motorhome, a 2006 WGO View. We've never needed it for our motorhomes but have used it several times ranging from a total electrical meltdown of my wife's 2003 VW TDI Beetle to the time some dummy ran out of gas. Most recently, we spun out on black ice and jammed the front bumper into the tire, disabling the truck. It wasn't an ERS situation but CN dispatched a tow truck when we couldn't reach our insurance company. CN told us that we would have to pay the tow charges out of pocket and we were fine with that. CN even called back in an hour to make sure the tow truck had arrived.

I don't know about NMC but CN has been an outstanding value for us and we would not change anything based on one report from a disgruntled customer. YMMV.
There is a long thread of CoachNet disgruntled customers on another rving forum.
__________________

__________________
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA 1SG, retired;PPA,Good Sam Life member,FMCA."We the people are the rightful masters of both the Congress and the Courts - not to overthrow the Constitution but to overthrow men who pervert the Constitution. "Abraham Lincoln"
Ray,IN is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Momentary total failure fshipton Tiffin Motorhomes Owners Forum 11 02-15-2016 12:55 AM
Brake Failure - Total Brake Failure tjshively Alpine Coach Owner's Forum 31 01-25-2015 12:36 PM
Park Brake system failure on a W24 chassis Knightly Workhorse and Chevrolet Chassis Motorhome Forum 9 08-04-2014 01:35 PM
Coachnet California Not Winepress iRV2.com General Discussion 15 04-02-2014 12:04 PM
AAA Versus Coachnet chasfm11 iRV2.com General Discussion 21 08-30-2013 12:59 AM

» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 04:51 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.