Go Back   iRV2 Forums > MOTORHOME FORUMS > Class A Motorhome Discussions
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-08-2013, 11:39 PM   #1
Senior Member
 
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 3,682
Considering distance to factory when purchasing new DP

Just curious if anyone ever considers their travel distance to the factory for repairs when choosing a new coach? I've been to the factory 3 times (1,300 mile round trip) with my 2004 coach and with the quality control of most coaches these days I just figure these trips will not end with the next coach either. And the one at the top of my list will be over 1,800 mile round trip for necessary repairs at the factory since the majority of dealers I've run into are best avoided. The number two coach on my list would be approximately 1,200 mile round trip and is in the southern states instead of way up north where all the snow and storms are.

Just wondering if this would be weird to even be thinking about the location of the factory when considering which coach to purchase? My last two coaches were Fleetwood and Winnebago, both requiring trips to the factory so I guess I'm thinking this will be the norm for a new one.
__________________

__________________
wagonmaster2 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-08-2013, 11:54 PM   #2
Senior Member
 
Mr_D's Avatar
 
Solo Rvers Club
iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 28,535
Over 2,200 miles one way for us. Made the trip once to get the new front axle at Spartan in Charlotte then down to Nappanee. WA state had a nice little clause in their laws: if the unit has to be transported over 100 mile for warranty work the manufacturer must pay all expenses. Might not be there now, but it was in 2003. All they really paid was my fuel both ways, no food allowance but I was going to eat anyway.
We never considered the distance when we ordered, when we order again it still won't matter.
__________________

__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft
Charter Good Sam Lifetime Member, FMCA, SKP
RV'ing since 1957, NRA Benefactor Life, towing '14 CR-V
Mr_D is offline   Reply With Quote
Old 05-09-2013, 12:12 AM   #3
Senior Member
 
TurtleKent's Avatar
 
Tiffin Owners Club
Winnebago Owners Club
Freightliner Owners Club
Join Date: Feb 2011
Location: The Buckeye State
Posts: 492
Send a message via AIM to TurtleKent
Also consider travel to the chassis factory. Freightliner at Gaffney has consistently been one of my most pleasant experiences of ANY vehicle service facility... efficient, prompt and located almost directly between home and Florida.
__________________
Kent & Sue & Pecos
2010 Allegro Bus 43QRP
Formerly 2004 Itasca Horizon 40AD
TurtleKent is offline   Reply With Quote
Old 05-09-2013, 08:54 AM   #4
Member
 
Damon Owners Club
Join Date: Jul 2008
Posts: 45
Well, we didn't consider going to the factory upon purchase of our MH but we are indeed heading to the factory this weekend (1400 miles round trip) because the service at Camping World is like a bad dream! We bought a 2011 Astoria (untitled) last fall and really like the coach BUT I can't say anything positive about the Camping World where we purchased the coach or the one where we took it for warranty work. We have spoken to Thor several times and they have been very helpful so we decided it was worth the trip to have the factory fix what we need taken care of.

Freightliner here in Kansas City has been terrific with alignment and recall items. Very impressed with the local Freightliner facility.

I will report back on the visit to Thor but I expect the visit to be handled very well.

bbunner
2011 Thor Astoria 40KT
Formerly 2000 Bounder
__________________
bbunner is offline   Reply With Quote
Old 05-09-2013, 09:08 AM   #5
Senior Member
 
Clayobx's Avatar


 
Fleetwood Owners Club
Join Date: Dec 2011
Location: Willow Lakes RV & Golf Resort, FL
Posts: 3,116
IMHO, the choice of a qualified dealer with master tech's is a must! We avoided factory visits due to our dealer and Fleetwood's customer service.
__________________
Clay & Pebble.. Miss Butter our sweet Goldie (Jan. 2005-Jan. 2015) Sissy our Border Collie
2012 Providence 42 M. Spartan Chassis, 450 ISL
Ford Edge toad, RM All Terrane, TST TPMS, SMI Air Force One, RVM95....
Clayobx is offline   Reply With Quote
Old 05-09-2013, 08:02 PM   #6
Senior Member
 
Cat320's Avatar
 
Fleetwood Owners Club
American Coach Owners Club
Join Date: Mar 2011
Posts: 4,761
Quote:
Originally Posted by Clayobx View Post
IMHO, the choice of a qualified dealer with master tech's is a must! We avoided factory visits due to our dealer and Fleetwood's customer service.
If you have a serious problem, Fleetwood will take care of you. We had some chassis/coach issues. Even though out of warranty, they fixed it in Decatur, took two weeks, and reembursed me for 1,500 miles worth of fuel. Serious items of this nature cannot be fixed by the dealer.
__________________
2014 American Eagle 45T
DD 500
Pulling a Honda CRV
Cat320 is offline   Reply With Quote
Old 05-09-2013, 09:50 PM   #7
Senior Member
 
historyljc's Avatar
 
Tiffin Owners Club
Freightliner Owners Club
Join Date: Feb 2008
Location: Pensacola, Florida
Posts: 5,173
It was a consideration by the wife but not by me. I have been back to the factory service center a few times over the years. Most of my work is done locally and I know that Tiffin will often authorize work done at a competent service facillity any in the US that it is convenient to their customer.
__________________
Travel well, travel safe,
Jim
2006 Tiffin Phaeton - 2011 Cadillac SRX
historyljc is offline   Reply With Quote
Old 05-09-2013, 10:43 PM   #8
Senior Member
 
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 3,682
Quote:
Originally Posted by Clayobx View Post
IMHO, the choice of a qualified dealer with master tech's is a must! We avoided factory visits due to our dealer and Fleetwood's customer service.
You really got right to the problem to begin with, getting a qualified dealer with master techs. If all the dealers were of this caliber none of us would be making these long trips unless the problem was of such magnatude the dealer would actually admit they couldn't handle it instead of screwing everything up.

In 1997 we made the long trip to Decatur, Ind with our Fleetwood coach because the slideout wasn't square with the hole in the side of the coach and the dealer said they weren't equipped to handle it. The trip to Forest City, Ia last week was also due to repairs to the slideout that I didn't trust to any dealer, especially since my selling dealer no longer handles RVs and my experience with the other two closest dealers was anything but pleasant.

Am now considering either a Dutch Star or Tiffin Phaeton, which may involve a several hundred mile long drive just to see one so the drive to either factory may not be that much different.

Guess we're all in the same boat, and with the quality we're getting initially from the factories we'll probably be in this boat for some time.

Appreciate all the responses. Makes me feel a little bit better about the long drives. Can't imagine how the RVers who are either pre-retirement age or still working manage all the time it takes for these trips.
__________________
wagonmaster2 is offline   Reply With Quote
Old 05-09-2013, 11:11 PM   #9
Senior Member
 
B Bob's Avatar
 
Join Date: Sep 2010
Posts: 1,162
Yes. We live in the west and we wanted a coach built out here. I just made an appointment today to get a couple of things done at the factory in a couple of weeks. We have been a couple of times at the factory and their service is extremely good and fair priced. It is about an 800 mile trip each way for us. Worth it. Most (not all most) of the repair places in our area employ the three stooges and their prices are about twice what we pay at the factory. You absolutely cannot believe the issues I have had getting work done. Seems like nobody checks to make sure the work is done correctly.
__________________
B Bob
Country Coach 42' Affinity
2013 Jeep Wrangler Unlimited
B Bob is offline   Reply With Quote
Old 05-10-2013, 04:22 AM   #10
Member
 
esfritzi's Avatar
 
Join Date: Oct 2012
Posts: 94
I agree that purchasing from a reputable dealer that has full staff of certified technicians may be more important than where the manufacturer is located. Many of us don't have the luxury of time and money to travel to the manufacturer when service is needed. You have to rely on the manufacturer to use quality components that won't require visits to the factory. Obviously, the chassis and transmission manufacturers are the most important, but they are usually solid anyway. With Workhorse in limbo with Navistar, it is critical to find a qualified heavy chassis service center that deals with large trucks. Here in the Atlanta area, there are several within a 2 hour drive.
__________________
esfritzi is offline   Reply With Quote
Old 05-11-2013, 09:56 PM   #11
Senior Member
 
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 3,682
I guess as long as the majority of these incompetent dealers can keep getting coaches from the factory to sell then just screw up repairs with underpaid under trained techs causing us to have to leave them alone by driving back to the factory for correct repairs they are going to keep doing it.

It still mystifies me how/why these manufacturers keep allowing these incompetent dealers to handle their products. Either they should get their dealers on the stick or start paying us time and mileage to travel back to them for repairs. I sincerely feel for those of you who work full time and have to deal with these problems. We were supposed to be in on Monday and out on Tuesday but due to varying circumstances it was the following Monday before we could head for home.

Now I'm getting ready to head 120 miles in the other direction to a Freightliner shop I've never been to in order to get some work done on my Cat engine. After the coach factory trip I'm now on pins and needles thinking about the FL repairs.
__________________
wagonmaster2 is offline   Reply With Quote
Old 05-12-2013, 05:13 AM   #12
Member
 
esfritzi's Avatar
 
Join Date: Oct 2012
Posts: 94
That's why I bought a Newmar! They are very selective who they bring into the network as dealers. Only the cream of the crop.
__________________
esfritzi is offline   Reply With Quote
Old 05-12-2013, 10:20 AM   #13
Senior Member
 
lmcgill's Avatar
 
Fleetwood Owners Club
Join Date: Sep 2011
Location: White Rock BC
Posts: 137
Quote:
Originally Posted by esfritzi View Post
That's why I bought a Newmar! They are very selective who they bring into the network as dealers. Only the cream of the crop.
Sad to say not true from our experience. Travel Land RV in Langley BC sells them and they are the manure of the crop! We looked at them there and ended up dealing with a dealership in Penticton BC called Mid Town RV. What a difference in customer skills and respect. We ended up going with a AC /Fleetwood Product from a good dealer too in Chilliwack BC called O'Connor. I think selecting the right dealership is a big part of what should be a overall enjoyable lifestyle.
__________________
American Coach 2012 Revolution 42W
*****SOLD*****
lmcgill is offline   Reply With Quote
Old 05-12-2013, 12:08 PM   #14
Senior Member
 
Rusty1233's Avatar
 
Holiday Rambler Owners Club
Join Date: May 2013
Posts: 223
Quote:
Originally Posted by lmcgill View Post

Sad to say not true from our experience. Travel Land RV in Langley BC sells them and they are the manure of the crop! We looked at them there and ended up dealing with a dealership in Penticton BC called Mid Town RV. What a difference in customer skills and respect. We ended up going with a AC /Fleetwood Product from a good dealer too in Chilliwack BC called O'Connor. I think selecting the right dealership is a big part of what should be a overall enjoyable lifestyle.
I think that poor craftsmanship and QC are an epidemic throuhout the industry. You can read plenty of horror stories from all of the major manufactures.
And the poor dealer ethics truly turn a happy excitement into a terrible, fight for your life. (Hard earned money)
This is why so many manufactures are going under.
The manufacture has to have dealers to sell coaches, thus the trade off. Warranty repairs end up on the price of future units, driving prices up. Companies sell less more expensive coaches and ultimatly bye, bye, another one bits the dust. When will they figure out Quality is job ONE.
__________________

__________________
Rusty1233 is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:59 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.