Originally Posted by John Jones
I called country coach parts dept today to ask about a replacement monitor for my intec. I also wanted to find out about a replacement fuel sending unit.
I asked the parts guy if he had a sending unit for my 2000 Allure. He tells me that any research for parts or part numbers is 25.00 for 15 minutes of time. I was shocked. I would be mad if I paid 200k for a coach and the manufacturer told me that I had to pay for parts research.
Is this a common practice? thank God these forums are around!
I acquired an older Country Coach Concept earlier this year and have been in contact with CCC on a regular basis. They have been very helpful, especially Gregg Bootes, with my numerous questions and have never charged me for research. I even dropped in on them recently when I happened to be in Junction City and Gregg spent a considerable amount of time answering my long list of questions. I bought some parts from them which they had in stock. I even offered to pay for the time spent going over my questions, but they said it wasn't necessary. I have tried to buy parts from CCC whenever possible and have founds their pricing to be reasonable. The only issue I have had with CCC so far is their response time can be very very slow at times as I think they only have a couple techs to answer the numerous calls and emails they receive on a daily basis. If you are stuck on the side of the road somewhere you will need a different lifeline in mind when time is of the essence.