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Old 10-14-2015, 10:31 PM   #1
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Country coach service???

I called country coach parts dept today to ask about a replacement monitor for my intec. I also wanted to find out about a replacement fuel sending unit.

I asked the parts guy if he had a sending unit for my 2000 Allure. He tells me that any research for parts or part numbers is 25.00 for 15 minutes of time. I was shocked. I would be mad if I paid 200k for a coach and the manufacturer told me that I had to pay for parts research.

Is this a common practice? thank God these forums are around!
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Old 10-14-2015, 10:42 PM   #2
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That would seem to be counter productive if they want to sell parts.

Do they have the parts listed on the net so you can look them up? Can you find the parts number on the defective part?
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Old 10-14-2015, 10:50 PM   #3
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John,
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Old 10-14-2015, 11:04 PM   #4
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They're right next door to CC in Junction City
541-366-4599.

We bought our Magna from them in mid Feb. Yes, we've had problems with the rig but NONE of it can be traced to them or what they did or didn't do!
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Old 10-14-2015, 11:17 PM   #5
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Quote:
Originally Posted by John Jones View Post
I called country coach parts dept today to ask about a replacement monitor for my intec. I also wanted to find out about a replacement fuel sending unit.

I asked the parts guy if he had a sending unit for my 2000 Allure. He tells me that any research for parts or part numbers is 25.00 for 15 minutes of time. I was shocked. I would be mad if I paid 200k for a coach and the manufacturer told me that I had to pay for parts research.

Is this a common practice? thank God these forums are around!
Not common practice. Just Country Coach Inc who paid money for the info they have to research.

x2 on Oregon Motor Coach, although they specialize in certain repairs and parts.
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Old 10-14-2015, 11:20 PM   #6
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Yep and they are trying to sell new coaches, what a marketing tool. Run off all your old customers if you need a part. I know they are into making money but if every company did they no one would buy any parts.
I was on the phone with RV Cams for about an hour and they never asked for a credit card, all they wanted to do is help. Great company.
Just had work do at OMC another good company.
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Old 10-14-2015, 11:22 PM   #7
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Quote:
Originally Posted by John Jones View Post
I called country coach parts dept today to ask about a replacement monitor for my intec. I also wanted to find out about a replacement fuel sending unit.

I asked the parts guy if he had a sending unit for my 2000 Allure. He tells me that any research for parts or part numbers is 25.00 for 15 minutes of time. I was shocked. I would be mad if I paid 200k for a coach and the manufacturer told me that I had to pay for parts research.

Is this a common practice? thank God these forums are around!
Don't forget that the old CC is out of business so they are really a new company and have to charge for stuff that would have been free to original owners with the original company.
But it does seem that $25 for 15 min is high!
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Old 10-15-2015, 12:40 AM   #8
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I have heard they charge for research but I think that is only when you don't buy any parts but use the information to source it yourself. I have never paid for any research I just told them what I needed and they told me cost and sent parts. I just bought a couple of latches two weeks ago.
Did they tell you they would not charge you the fee if you bought the parts?
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Old 10-15-2015, 01:25 AM   #9
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i have ordered parts from them a few times, they have never charged me other than the parts prices and the shipping. i believe they have a policy to charge a fee for technical advice, not for inquiring parts. from my experience dealing with them, they have been fair and very helpful.

please call them again and ask for parts department, not for technical adviser.
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Old 10-15-2015, 09:03 AM   #10
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If you want part number they may ask for research cost assuming yiu may buy elsewhere.

If yiu ask for cost of replacement part (just the part not number or details etc) they may simply state cost.

What is part number for water pump?

Or...

What is the cost for a new water pump?

Email the question and request response in reasonable time.
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Old 10-15-2015, 10:32 PM   #11
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Thanks for the help and the other references. When I asked parts dept. for the sending unit he said I could get the part number and give it to them or if they had to research the part number it was 25.00 for 15min. The minimum would be 25.00.

I will probably use the other resources other than CC. I felt like I was talking to an informant who had his palm out for every question. Maybe when they get back into full production they will drop the fee.

Thanks again
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Old 10-15-2015, 11:07 PM   #12
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The old Country Coach bought the fuel tank as an assembly that came complete with the sender unit. The info on the tank was supplied in the box of documents that came with the coach when purchased. I might still have the documentation but I doubt it, I'll take a look.

CC will not have the part number for just the sender unit.
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Old 10-15-2015, 11:12 PM   #13
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Now I am glad I have a Monaco. The more I talk to people with CC's and they tell me about the problems they have or the interaction with the company the less I want a CC. I called Monaco today and they'd gave me the info I needed and wished me a wonderful day.



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Old 10-15-2015, 11:18 PM   #14
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Now I am glad I have a Monaco. The more I talk to people with CC's and they tell me about the problems they have or the interaction with the company the less I want a CC. I called Monaco today and they'd gave me the info I needed and wished me a wonderful day.



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That's because Monaco is iwned by Allied Recreation Group which also owns American Coach, Fleetwood RV, Holiday Rambler, Trek, Safari and Beaver.
CC doesn't have that so they're watching costs.

When/if they start production again I expect them to loosen up.
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