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Old 10-03-2015, 11:01 AM   #15
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Country Coach Owners Club
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Originally Posted by CWTeel View Post
My disappointment is not so much with that shop as it is with the preference given to the commercial truckers over the RVers! They look at us as a "one time" deal and really think we are all retired and don't have a problem staying in their RV park for a week or two. I'm not retired and my time is valuable, especially when I plan a lengthy vacation (which I'm not often able to do).

Unfortunately, the reality is the Truckers either have previously negotiated service contracts or are, at minimum, potential repeat customers who talk about service received with other owner/operators who accumulate 21,000 miles per year of wear.

When on vacation in a motorhome, you are just a Tourist passing through putting on your 5 thousand miles per year.

Yes, your time is valuable to you.

But the question then is how valuable are you, and motor home owners like you, to the shop vs the truckers.

Frustrating yes. Reality yes.

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Old 10-03-2015, 11:10 AM   #16
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Get a bad rep from RV owners and lose all that business, oh well.
Get a bad rep with commercial drivers and you're out of business.

Easy decision to make.

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Old 10-03-2015, 11:30 AM   #17
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Originally Posted by CWTeel View Post
Well, off on a 10 day trip to Colorado. Lost a high pressure fuel line at injector pump. (In the middle of no where, of course) Got towed into cummins care center Albequeque. One week back log to even look at it (with no appointment, obviously) they did slide us in after three days. Determined that injector line was leaking badly... They have part in stock, but another several days to even get a tech to install it (about 1 1/2 hour job). Crazy. Inside fence " RV park" full!! Ruined our vacation. Oh well! Service manager mentioned that Denver's Cummins is two weeks backed up! There's got to be a better way! My co-polit suggested that we schedule appointments at all cummins centers on our route, then bi-pass if we don't need them. Haha. As they seem to honor appointments and if your stuck on road without one, your at their discretion to try any fit you in somewhere. Ugh. Signed very disappointed!

Cummins Coach Care Centers were announced years ago with much fanfare and much promise. The Freightliner Oasis Centers were much the same.

Both of those programs have failed to live up.

Cummins is in the process of buying all the regional Cummins distributorships. It will be interesting to see if anything improves with the Coach Care program when Cummins is in charge.

Steve Ownby
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Old 10-03-2015, 12:02 PM   #18
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Update - we picked ours up yesterday. Went in on Monday morning and they had it resolved by late Thursday afternoon with testing on Friday.

I think my good fortune came because I ran into the store manager on the day that I dropped it off and talked it up about what a great experience had had calling their service manager. I lied.

Their customer care website exceeds the delivery of the facilities. Good but not great.

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Old 10-03-2015, 02:27 PM   #19
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Originally Posted by FreedomDream View Post
Glad you got the repair you needed. I think I would have hung around the employee entrance at 5 PM and ask a few of the guys if they wanted to make some $$ on the side, perhaps on Saturday.
Haha. Good idea! But I don't think Cummins Rocky Mountain would allow it. Liability Insurance reasons, I'm sure! In hindsight, I should have purchased part from them ($216) and called tow truck for a THIRD TOW to a smaller shop in Albequeque and probably been out the same day (Monday). When he actually got to it, I think it didn't take him 30 mins!
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Old 10-03-2015, 08:00 PM   #20
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Well, all I can say is that I've had good experiences at the Cummins Coach Care facility at Cummins Atlantic in Kenly, NC.

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