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Old 08-28-2014, 01:38 PM   #1
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Location: Judsonia, AR
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Customer Service From THOR

We just finished a 4 week trip and on our way home from Florida we had lost the lens cover from the middle front clearance light.(16" long with 3 bulbs) Did not notice it missing until we got home and I was washing the RV. And thinking back DW and I think we know when it happened, because we thought it was a bird hitting the RV. Anyway, I call THOR customer service number and talked to a rep to see if I could get a parts number so I could order a new light. He asked for the last 8 digits of the vin and in a moment he gave me the parts number. But then he said he would send me a new one as a good will gesture for being a THOR owner. This was Tuesday and today UPS pulled up with the new light that I needed. This is the third time THOR has treated me very well and that is why we are looking at another THOR coach as our next home on wheels.

Roger & Karen Johnson
2015 Discovery 40E
2010 Jeep Wrangler Sahara
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Old 08-28-2014, 02:07 PM   #2
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That's good to know. I've also had good experiences with Thor service department.

Bruce Dickson 2013 Thor Challenger 37GT, 5 Star Tune, Safe-T-Plus Steering Control with Air Trim, Roadmaster front and rear Sway Bars, SuperSteer rear Track Bar, Crossfires, 2012 Honda CRV on Blue Ox Aventa LX tow bar. Full timers since Jan 2012.
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Old 08-28-2014, 02:11 PM   #3
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Don't let this get out to the Thor Owners section.

They'll never believe it!
2015 Thor ACE EVO30.1

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Old 08-29-2014, 07:05 AM   #4
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Wonderful--makes you proud of you choice of a Thor product!!
Flying Cloud 25 ft- rear twin beds. New Bloomfield, MO/ Ruskin, FL. downsized
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