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Old 12-18-2013, 05:47 PM   #15
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Before I sought legal advice &/or remedy, I'd call the factory & ask when your rig arrived, prognosis, & explain what you've been told. Then you can decide on how to proceed. JMHO

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Old 12-18-2013, 05:55 PM   #16
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We got the best deal from DixieRV, but their service sucks. I got quotes from several states which included some of the best dealers. DixieRV either matched or beat them. When we picked it up and done the PDI we was limited on time so said we would bring it after out maiden trip. When we had the service work done we also had a trip planned and had to have it. They kept my new Tiffin for 3 weeks and only a few items was done to our satisfaction. It was very dirty and they lost the keys to the door lock. So we had to wait until they found another lock and replaced it. Our service tech told me that everything was done, but when we got there he recanted and said some items was backordered.

We will be going to CRB to get our work done correctly next month.
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Old 12-18-2013, 06:32 PM   #17
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Before I sought legal advice &/or remedy, I'd call the factory & ask when your rig arrived, prognosis, & explain what you've been told. Then you can decide on how to proceed. JMHO

Martha
Why should the buyer of a $400,000 (the OP's claim) coach be calling the factory? He didn't buy it from the factory and the dealer that he did buy it from is being untruthful.
A couple of hundred for an attorney to write a demand letter is not even a drop in the bucket compared to what he spent on a new coach.
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Old 12-18-2013, 07:12 PM   #18
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Why should the buyer of a $400,000 (the OP's claim) coach be calling the factory? He didn't buy it from the factory and the dealer that he did buy it from is being untruthful. A couple of hundred for an attorney to write a demand letter is not even a drop in the bucket compared to what he spent on a new coach.
Because it's HIS coach. Maybe I'm different, but I'm my own advocate & researcher so that when I DO turn my legal team on them, they have the facts to present the case correctly the 1st time. I don't waste time paying someone when I can get answers myself. It doesn't matter the cost of the product, you need to be your own advocate.
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Old 12-18-2013, 07:51 PM   #19
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Because it's HIS coach. Maybe I'm different, but I'm my own advocate & researcher so that when I DO turn my legal team on them, they have the facts to present the case correctly the 1st time. I don't waste time paying someone when I can get answers myself. It doesn't matter the cost of the product, you need to be your own advocate.
So, if you're your own advocate why do you even consider attorneys? If the OP WAS getting answers himself do you really think he would be on this forum complaining that he is NOT getting answers? And, did you even read my first post on this thread when I said "If I was in your shoes...."?
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Old 12-19-2013, 04:44 AM   #20
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Because it's HIS coach. Maybe I'm different, but I'm my own advocate & researcher so that when I DO turn my legal team on them, they have the facts to present the case correctly the 1st time. I don't waste time paying someone when I can get answers myself. It doesn't matter the cost of the product, you need to be your own advocate.
Same here.
I'm a self employed contractor. When I've had problems with inspectors, I call their chief, if I don't get straight, truthful answers, I just keep going up the ladder. I got all the way to the city manager once because the chief electric inspector wouldn't call me back. Within 5 minutes, the chief called me.
So, yeah, you have to stand up for YOURSELF, or no one will.
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Old 12-19-2013, 06:29 AM   #21
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I understand how you feel, but that won't help you get satisfaction. From the picture in your profile, I'm ASSUMING you bought an Entegra at DRV.

Do you KNOW for a fact it has been returned to the factory? All we read in the Entegra forum here in the Jayco section of iRV2 is how wonderful their CS is and that owners are treated very well. If you haven't already, take a look at the Entegra forum and get in touch with "Joyce" at CS in Middlebury. Frankly, if it IS there, I'm surprised you have not already been contacted
by Entegra.
If it isn't an Entegra, please tell us what you bought.

I'm sure others here want to know more about how this gets resolved.
Ed
Yes it is at Entegra and yes Entegra's customer service is outstanding (We are on our forth coach,we have experience with customer services)that is not the issue.Issue is i bought brand new,problem was existing and Dixie RV made false promises just to make sale.How would you like to buy a new car,pay for it,drive it home and then take it back to factory 1,200 miles away and leave there for a month after you were promised by dealer that you would be getting new one?
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Old 12-19-2013, 06:53 AM   #22
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Yes it is at Entegra and yes Entegra's customer service is outstanding (We are on our forth coach,we have experience with customer services)that is not the issue.Issue is i bought brand new,problem was existing and Dixie RV made false promises just to make sale.How would you like to buy a new car,pay for it,drive it home and then take it back to factory 1,200 miles away and leave there for a month after you were promised by dealer that you would be getting new one?
I think most people are appalled right along with you and (Unfortunately) not all that surprised. The buying-new RV industry is awful. I know you only really hear the horror stories but there are SOOOOOOOO many.
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Old 12-19-2013, 07:23 AM   #23
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So, if you're your own advocate why do you even consider attorneys? If the OP WAS getting answers himself do you really think he would be on this forum complaining that he is NOT getting answers? And, did you even read my first post on this thread when I said "If I was in your shoes...."?
We're our own advocate until we get stonewalled or receive conflicting statements presented as facts. From reading the OP's posts, it appeared to me that he'd relied on the statements from the dealer that the coach was taken to the factory for repair. He also had relied on a verbal statement that he would receive a replacement coach. It was my impression after the reading that he was not getting answers from the dealer, so I stand by the statement that the factory should be contacted.
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Old 12-19-2013, 09:08 AM   #24
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water damage in the interior ceiling

If it has water damage..... Getting a new coach is the best thing. For you, The dealer. and Entegra. This cost is pennies compared to the following.

If mold has developed or will in the future in the area of the repair or near it will be huge liability for all parties. Mold can cause respiratory problems than can lead to major health problems and guess who the attorneys are going to go after on a contingent agreement. (no settlement no charge). The one with big bucks.

In the insurance world. when autos or RV's get water damage they in many cases total the vehicle to avoid the liability. If your insurance company learns about this they may cancel your policy. If you own the unit you may have a claim on it. Your insurance company have ways to get things done because there money and they have have potential liability with you the owner if you get sick.

Ok so the most important thing now is you need to be sure you move foward with this. My advice is go to Entegra and ask them How in writing they are going to assure you they are going to in writing
fix this with pictures and a additional guaranty that no mold is there and ifd any and what Technic did they use to remove. You should consider getting a attorney to be part of the conversation. Demand action do not negotiate they no what the next steps will be and Dixie does not want to go there. Owners are the ones that need to be on the phone conference with you and who you chose
to help you....... let me know.

I am not a attorney I just know and seen to much in my life. I just think Dixie needs a spanking. The industry needs to grow up.
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Old 12-19-2013, 09:21 AM   #25
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I am not a attorney I just know and seen to much in my life. I just think Dixie needs a spanking. The industry needs to grow up.
A-flippin-MEN !!!!!!!
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Old 12-19-2013, 09:58 AM   #26
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If you bought this coach after you were told about roof leaking and water damage, you bought a coach (NEW) AS IS . Which means that you are taking a risk buying damaged goods and buyer is free to inspect before purchase and if hidden defects are discovered after purchase the buyer has no recourse against the seller according to the law (Uniform Commercial Code) .
I'm sure that Dixie RV would like to make this sale and post sale right to buyer regardless of AS IS condition.

Read your contract and have legal terminology explained to you as far as recourse against Dixie RV .

Good Luck,

James
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Old 12-19-2013, 10:43 AM   #27
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My experience.....

I called Motor Home Specialist in Texas the following day. They had the unit worked all day to get it ready that evening they waited one hour after they closed for me to arrive and see the unit and spend the night in there place. 3 k less then dixie rv and they were perfect in every way.

So I would go west for a piece of mind and honest people..
We purchased our first Gas -A from Motor Home Specialist, and had a delightful buying experience too. They prepped that coach for a week prior to our arrival, met us with a smile, walked us through the whole thing without any pressure to "hurry up and learn," and then the paperwork came. There was a minor glitch there, but they repaired it within minutes and honestly--the whole entire purchase experience was a delight.

I wanted to buy our second RV from them but they didn't have exactly what we wanted, so we had to go elsewhere. But we still use our MHSRV welcome carpet because (1) it's a very nice and practical "gift" to the buyer, and (2) because we remain happy customers of theirs even though the coach we purchased from them has been replaced by another.

That says something..
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Old 12-19-2013, 02:09 PM   #28
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My experience..... Well here we go I give them a deposit on a new Entegra 2014 RBQ and want to take delivery 3 weeks later. Several times during that I called to find out how they were doing. I actually called managers to please make sure this will be a great experience for my family. We left south Florida with our trade in. one day before the delivery. They call when I was a few hours away to tell me there was a small problem with the Paint........ When we arrived they had us wait a hour while they worked on the lie they were going to tell us. Finally they showed the unit to us. Front,rear and both sides were masked off for painting. Dent on the driver window pane. So they offer us a different model and a different model. They must be blind or forest gump type.

Sales manger and sales guy need religion or medical help.

They are all blind or do not care about the customer or there reputation.....

So I was spending over 300k and drive 900 miles 3 weeks later. Please.... Owner should be ashamed of him self. I own a business and I would return a call if My staff did this.

Other than that they were great.

I called Motor Home Specialist in Texas the following day. They had the unit worked all day to get it ready that evening they waited one hour after they closed for me to arrive and see the unit and spend the night in there place. 3 k less then dixie rv and they were perfect in every way.

So I would go west for a piece of mind and honest people..
Claude,you said you came from South Fl,ever been to River Ranch?
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