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Old 04-30-2013, 06:31 PM   #15
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Duncan is basically a distributor for glass, mostly windshields. I think they have a few of their own service locations, but most all installation is arranged with a local glass shop and Duncan ships the required glass to them. Duncan gets a lot of referrals by providing free claims handling service to several major insurance companies. You don't have to use Duncan, but they call you and act like they are your insurer. The upside is they handle all the arrangements. Fine as long as you get what you need. However, you may be able to get better service if you get involved and do some homework to select a shop on your own.

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Old 08-08-2013, 06:25 PM   #16
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I just used Duncan via a Progressive insurance full windshield replacement. The whole process was smooth and efficient - no issues. It takes a week to get the replacements. Local glass shop did the repair - and with the Horizon - had significant rust on the metal frame. Progressive does not cover this, so the labor to brush sand it down, primer it, and paint it was $200. Not bad. Duncan reported that some Horizon's are rusted out so bad, that the entire framing has to be replaced by a body shop at ~ $1000+.

02 Itasca Horizon 34HD FL XC Chassis/CAT 3126 330HP, 05 Explorer, Falcon II bar, ReadyBreak.
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Old 08-08-2013, 06:35 PM   #17
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Originally Posted by Cilrah View Post
I'm actually waiting on a PS windshield from Duncan to be shipped to a local shop in Olympia, WA. Their service over the phone was very professional and I was pleased with the ease of service.

The only problem I had so far was that they recommended and are shipping to a local glass shop that doesn't do mobile repair, I'm not even sure if you can do this kind of windshield replacement in a mobile situation.

Has anyone ever driven their RV with a severally cracked windshield? Ours is cracked very bad in the upper corner next to the entrance door with a large crack proceeding across the windshield to the center bottom. We had small glass shards on the dash and I taped the windshield to keep it from cracking any further. The seal is also come out at the top and I can see daylight from the inside.

One thing I did learn though, keep a roll of Glad Press-N-Seal handy for a quick temporary water seal. The press-n-seal stuck both to the RV and windshield and kept all the rain and moisture out.
I have a tiffin bus with a 1 piece windshield. It is very heavy and the glass repair shop my dealer uses is a mobile repair. He has a van that he drives up in parks it very close to the front windshield and then works off the top of his van. He can do that anywhere
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Old 08-08-2013, 06:53 PM   #18
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Called them today at the Lakeland, Fl. location. No call back. They must be pretty busy. Had 5 fogged windows to fix. I'll find someone on the road not quite as slammed.

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