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Old 10-08-2015, 10:47 PM   #1
Join Date: Jul 2013
Location: Acton CA
Posts: 35
FlexSteel Customer Service - 2 Thumbs Up

We have a 2013 Tiffin Allegro 32CA with a FlexSteel sleeper sofa. The sleeper has an air spring mattress. On our last outing, the cap over the air inlet to the mattress broke. Contacted FlexSteel Customer Service via e-mail, and within just a couple hours got an e-mail back advising that they would have a new cap int he mail that day.

As the mattress is out of warranty, and pretty frequently used, I offered to pay for the cap, or at least shipping, but the Customer Service rep, Lisa, insisted that FlexSteel would take care of it as they stand behind their products.

I hear so much negative stuff about suppliers, repair shops, retailers, etc, that I wanted to post up a positive experience. With this kind of Customer Service, FlexSteel has earned a customer for life!

Amateurs practice until they get it right. Professionals practice until it can't go wrong.
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Old 10-08-2015, 11:53 PM   #2
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Location: Clovis, CA, USA
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Good to hear.

Haven't had a problem with any of my FlexSteel stuff but nice to know if I do there will be some good support.

2004 Monaco La Palma 36DBD, W22, 8.1, 7.1 MPG
2000 LEXUS RX300 FWD 22MPG 4020 LBS

Don't know where I'm going, spose I'll get there anyway.
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Old 10-09-2015, 04:41 AM   #3
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Join Date: Feb 2002
Location: bel air, md
Posts: 775
flexstell ugh

well i like quite a few other rvers don't agree . after a 1 1/2 years ,they wouldn't do a thing about so called leather coming apart.
09 Winnie 32 h adventurer towing 15 focus
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