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Old 10-08-2015, 10:47 PM   #1
Join Date: Jul 2013
Location: Acton CA
Posts: 31
FlexSteel Customer Service - 2 Thumbs Up

We have a 2013 Tiffin Allegro 32CA with a FlexSteel sleeper sofa. The sleeper has an air spring mattress. On our last outing, the cap over the air inlet to the mattress broke. Contacted FlexSteel Customer Service via e-mail, and within just a couple hours got an e-mail back advising that they would have a new cap int he mail that day.

As the mattress is out of warranty, and pretty frequently used, I offered to pay for the cap, or at least shipping, but the Customer Service rep, Lisa, insisted that FlexSteel would take care of it as they stand behind their products.

I hear so much negative stuff about suppliers, repair shops, retailers, etc, that I wanted to post up a positive experience. With this kind of Customer Service, FlexSteel has earned a customer for life!

Amateurs practice until they get it right. Professionals practice until it can't go wrong.
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Old 10-08-2015, 11:53 PM   #2
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Location: Clovis, CA, USA
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Good to hear.

Haven't had a problem with any of my FlexSteel stuff but nice to know if I do there will be some good support.

2004 Monaco La Palma 36DBD, W22, 8.1, 7.1 MPG
2000 LEXUS RX300 FWD 22MPG 4020 LBS
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Old 10-09-2015, 04:41 AM   #3
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Location: bel air, md
Posts: 751
flexstell ugh

well i like quite a few other rvers don't agree . after a 1 1/2 years ,they wouldn't do a thing about so called leather coming apart.
'08 33' Windsport Ford 22k towing Ford Focus SE
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