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Old 12-06-2014, 05:37 PM   #1
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FMCA's new Road Assist

I've noticed in the FMCA magazine that they are now offering a yearly RV Roadside Assistance program for $99.

I currently have Coach-Net that will be expiring in a few months and since this is a little cheaper I was wondering if anyone has had a chance to research this program any deeper? Can it really be any good or will it be like AARP and their insurance programs of all kinds, whoever pays the best rebates to them gets the advertisement? Also, saw where they now have a free RV recovery program that Good Sam charges about $100/year for. Wonder how long before our yearly membership will jump?
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Old 12-06-2014, 09:50 PM   #2
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It is the governing board that votes to raise dues. So far, I haven't heard anything about raising dues. Any vote to do so won't even be considered until the 2015 convention held in Madison,WI in July.

One thing to remember is that the governing board voted at the 2014 convention to bring back FMCAssist. That money was taken from the reserves.
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Old 12-06-2014, 10:05 PM   #3
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Coach-Net claims to only tow your RV to a shop that is QUALIFIED to work on it - not just the nearest shop. They also have RV technicians on duty 24/7 to assist you on the phone. I do not know if any other roadside service provides those two services. I have had to use Coach-Net three times in the last 10 years and am very satisfied with their services so far. I would not opt to renew with anyone else to save a few bucks.
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Old 12-07-2014, 06:51 PM   #4
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Last I knew, FMCA's Road Assist was provided by Coach-Net. I bought my curent 3-year Coach-Net policy through FMCA at a small discount. Mine is up for renewal in a few months, so I guess I'll find out then.
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Old 12-07-2014, 07:16 PM   #5
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First time buyers Good Sam Roadside $79.95

Quote:
Coach-Net claims to only tow your RV to a shop that is QUALIFIED to work on it - not just the nearest shop. They also have RV technicians on duty 24/7 to assist you on the phone. I do not know if any other roadside service provides those two services.
Now you do. As Good Sam has Technicians advice also.

They also pay 100% of your towing fees to the nearest network service facility - even if the distance is hundreds of miles!
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Old 12-07-2014, 07:50 PM   #6
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Perhaps I am being overly picky, but then again, perhaps not. Nowhere in the Good Sam roadside services, or in the Affinity Roadside services through which Good Sam operates, do I see that they will tow you to a service facility that is fully QUALIFIED to address your problem, unlike Coach-Net which assures me that they will provide tow services as far as it takes to get me to a qualified service center. Many a time I have seen posts from RVers whose other roadside services only provided tow service to the nearest listed shop, no matter how dumpy it was.
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Old 12-08-2014, 12:16 PM   #7
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GS considers pretty much any shop on their list to be "qualified". They probably won't send you to the typical RV dealer if you have a diesel engine problem, but otherwise it's pretty much whoever is closest. Historically, Coach-Net has done a better job of matching needs to repair shops. In fact, I've found that Coach-Net often wants to tow further away, to a better known facility, when there are small-time shops near by that probably can do the work.
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Old 12-08-2014, 01:22 PM   #8
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Originally Posted by Gary RVRoamer View Post
Last I knew, FMCA's Road Assist was provided by Coach-Net.
Coach Net gave FMCA the old heave ho some time ago and went with GS because they figured they would get more business from GS members. I have always had CN and will probably keep them based on my one tow I had a couple of years ago but like anything, it could change
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Old 12-08-2014, 04:20 PM   #9
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Coach Net towed my motor home to the Ford dealership in my town when I was having problems with it just stop running going down the road. The problem continued and when I told Coach Net that the dealership did not fix the problem last time and Coach Net found a truck shop to tow it to, where it was finally fixed. But the point is that Coach Net was wanting to make me happy. That is why I stay with them and have for over 10 years.
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Old 12-08-2014, 11:51 PM   #10
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Originally Posted by Ed_G View Post
Perhaps I am being overly picky, but then again, perhaps not. Nowhere in the Good Sam roadside services, or in the Affinity Roadside services through which Good Sam operates, do I see that they will tow you to a service facility that is fully QUALIFIED to address your problem...
Friends of ours have the Good Sam towing package - they recently had an incident with their motorhome: a front tire blew out, sending them off a freeway, through some brush and down onto a frontage road. They called Good Sam to get towed - they wanted to be towed home (about 60 miles) but the driver refused, and towed them to a Camping World location about 30 miles away. Camping World told the driver that they did not do body work at that location, so again our friends asked to be towed home. Once again, the driver said no, and towed them to another Camping World, about 30 more miles in the wrong direction. Then he simply dropped the motorhome on the street in front of CW and left it, with the windshield in pieces, and nothing secured. As it turned out, THAT Camping World also did not do body work. Our friends ended up paying about $800 to have the unit towed to their home, where they are fixing it themselves.

They are in the process of fighting with Good Sam to find out why they would be towed to 2 places that could NOT work on their rig...
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Old 12-09-2014, 09:05 AM   #11
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I have had the GS Roadside Assistance since 2001, but I may try Coach-Net the next time it comes up for renewal.
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Old 12-09-2014, 09:18 AM   #12
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Contact the CEO

Quote:
Originally Posted by Alan_Hepburn View Post
Friends of ours have the Good Sam towing package - they recently had an incident with their motorhome: a front tire blew out, sending them off a freeway, through some brush and down onto a frontage road. They called Good Sam to get towed - they wanted to be towed home (about 60 miles) but the driver refused, and towed them to a Camping World location about 30 miles away. Camping World told the driver that they did not do body work at that location, so again our friends asked to be towed home. Once again, the driver said no, and towed them to another Camping World, about 30 more miles in the wrong direction. Then he simply dropped the motorhome on the street in front of CW and left it, with the windshield in pieces, and nothing secured. As it turned out, THAT Camping World also did not do body work. Our friends ended up paying about $800 to have the unit towed to their home, where they are fixing it themselves.



They are in the process of fighting with Good Sam to find out why they would be towed to 2 places that could NOT work on their rig...
Your friend needs to email Marcus(CEO of Goodsam Club) and present his story to him directly......has he done this?
marcusvip@goodsamfamily.com
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Old 12-09-2014, 04:57 PM   #13
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Your friend needs to email Marcus(CEO of Goodsam Club) and present his story to him directly......has he done this?
marcusvip@goodsamfamily.com
Yes, they have contacted Marcus - we haven't talked to them for a couple of weeks so I'm not sure what the current status is...
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Old 12-13-2014, 12:08 PM   #14
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I have GS and it is higher than Coach-Net for the same protection. Also GS says I will be towed to the nearest network facility. Doesn't say what a network facility is.
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