Originally Posted by kantzb
We closed a deal at General RV near Grand Rapids, Michigan on April 23rd for a slightly used 2012 Thor ACE. The dealer said we could take delivery on Saturday April 28th. We received a phone call two days before delivery from the dealer telling us we couldn't have the motorhome because of the recall and the parts are on back order. The dealer can't promise us when we can take delivery. Needless to say, we are not happy. In fairness to General RV, they are giving us a loaner for this weekend since we had plans.
I'm suspicious whether this is a back order or a dealer oversight. Has anyone had any luck getting the recall taken care of in the last few days?
Our dealer, General RV in Wayland, Michigan came through for us. They worked the phones, found the repair kit and had our ACE in the shop Friday morning. We were able to take the inaugural trip in our new motor home as planned. I give General RV an A+ in the customer service category.