Hi Nomads-KandC,
Somewhere there should be a switch to turn off the auto shut feature. Turn this feature off and over the next couple of trips see if the awning opens/closes as it should. If it works as advertised, the feature needs to be repaired of leave it turned off. If the coach is under warranty, consider having it repaired. If you are paying for the repair, consider just leaving it shut off. The auto shutting feature was a great idea, but I do not think there is any awning Brand where this feature works consistently, over time.
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Gary
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
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