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Old 08-24-2017, 11:12 AM   #1
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Front door step

We have a 2005 Winnebago Journey 36G and the front door step has stopped working. Any thoughts on how to diagnose the problem & a repair solution?
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Old 08-24-2017, 11:17 AM   #2
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Originally Posted by HappyRVers View Post
We have a 2005 Winnebago Journey 36G and the front door step has stopped working. Any thoughts on how to diagnose the problem & a repair solution?
Have you lubricated All of the mechanism? 99.99% of step problems occur because they have not been lubricated regularly. Boshield T9 is but far the best spray lube I've used.

https://www.amazon.com/Boeshield-T-9...=boeshield+t+9
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Old 08-24-2017, 11:24 AM   #3
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No, I have not lubricated the mechanism, but will do so. Thanks
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Old 08-24-2017, 11:41 AM   #4
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Take a look at this if you have Kwikee Steps.
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Old 08-25-2017, 10:40 PM   #5
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Look at the sensor on the inside of the door and your fuse, I had to reattach the sensor.
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Old 08-26-2017, 09:43 AM   #6
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First check for power at the motor. Work forward or backward depending on what is found. Take spray lube with you and lube all pivots while under coach. If finding no power to motor and lubing all pivots, work underneath is pretty much done and trouble is topside. Start with sensor then wiring, to include fuse working back in circuit to power source. Be careful if steps are retracted while doing checks, they might energize and move out causing you harm if standing in their way.
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Old 08-26-2017, 10:08 AM   #7
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Just fixed mine, '07 Fleetwood it was the magnetic door switch on screen door. Kwikee has a nice diagnostic sheet for testing. Lubrication is good place to start but if it was fairly quiet and just suddenly quit then it is going to take a little test work, or take it in.

I spent all told about 4 hrs from start of testing to finish of job and waiting for parts a few days. Likely a few hundred if you take it in.
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Old 08-26-2017, 10:43 AM   #8
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Hi ! Welcome to IRV2! We're sure glad you joined the gang!

Sorry I can't offer suggestions on your problem! Keep her between the ditches!

Good luck, happy trails, and God bless!
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Old 04-21-2018, 05:34 AM   #9
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Sorry it has taken so long to post this response to everyone’s suggestions. I ended up buying a new step motor, took it to my trusted repair shop and they charged 1/2 hour shop time to remove & replace. That solved my problem & the step has been working great since.
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Old 04-21-2018, 05:53 AM   #10
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Sorry it has taken so long to post this response to everyone’s suggestions. I ended up buying a new step motor, took it to my trusted repair shop and they charged 1/2 hour shop time to remove & replace. That solved my problem & the step has been working great since.


For future reference kwiki has a good web site to diagnose problems.
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Old 04-21-2018, 08:45 PM   #11
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Sorry it has taken so long to post this response to everyone’s suggestions. I ended up buying a new step motor, took it to my trusted repair shop and they charged 1/2 hour shop time to remove & replace. That solved my problem & the step has been working great since.
My manual says to lube the steps once a month.
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Old 04-22-2018, 04:34 AM   #12
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My manual says to lube the steps once a month.


I’ve started spraying a little lubricant on the hinges also. Thanks for your comment.
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Old 04-24-2018, 06:50 AM   #13
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Every now and then steps stay in or out. End up dismantling the gear box and then it works. Can find nothing that would cause a drag enough to trip the open/close sensor. Ideas??
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Old 04-24-2018, 08:19 PM   #14
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Quote:
Originally Posted by HappyRVers View Post
Sorry it has taken so long to post this response to everyone’s suggestions. I ended up buying a new step motor, took it to my trusted repair shop and they charged 1/2 hour shop time to remove & replace. That solved my problem & the step has been working great since.
Should you need to replace the motor in the future, you might want to try and replace it yourself. It's a 15 minute job and the motor is generally held on by a couple bolts. Several YouTube videos available to show you how easy it is.

Good luck!
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