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Old 04-27-2016, 12:26 PM   #1
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Geico Roadside Service

I did a search for the word Geico and I see that many members have insurance through Geico and comment that they are grateful for the included roadside coverage. But I was not able to see a post where someone actually used their roadside service.

I'd like to see if anyone needed their service and if so, if the results were good.
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Old 04-27-2016, 12:49 PM   #2
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I have had Geico Insurance since 1972. Cars, boats, ATVs, homes, and now motorhome. I have used roadside for autos a few times, always with outstanding service. I too would like to hear how the motorhome service is. For now, that is all I have and intend to have unless there is a reason not to depend on them.
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Old 04-27-2016, 10:24 PM   #3
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Originally Posted by RVLola View Post
I did a search for the word Geico and I see that many members have insurance through Geico and comment that they are grateful for the included roadside coverage. But I was not able to see a post where someone actually used their roadside service.

I'd like to see if anyone needed their service and if so, if the results were good.
I think it depends a lot on which motorhome you have. A heavier 'bus' type motorhome is no match for many of the tow trucks that are dispatched by a lot of the insurance companies. I had a blow out several years ago and my insurance company (progressive), dispatched a small truck. what a joke! I now have Coach Net for the road side service. I still shop around for the best insurance, but I tell them I don't want the road side service option.
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Old 04-30-2016, 10:27 AM   #4
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Thanks for the comments. Anyone else have experience?
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Old 04-30-2016, 11:35 AM   #5
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When I insured my MH I ask what the max towing limit was and they said $250 so I declined. Went with CN.

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Old 04-30-2016, 03:58 PM   #6
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Due to a blow out, I have used the to bring me a tire, put the new tires on the rim and rv.
It took some time because the service guys had to find my size of tire (295 22.5). I didn't have any problems with geico.
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Old 05-01-2016, 09:38 AM   #7
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We have Geico. Our Winny was towed three times - never paid a dime. While we had to wait a while for them to send out the big tow truck, it was certainly worth it.

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Old 05-01-2016, 04:04 PM   #8
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We have GEICO and while we have needed a tow I have asked specifically about the equipment they would send for a DP motorhome and was told it would in fact be a big truck wrecker. I will call and ask about the limits
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Old 05-02-2016, 10:47 PM   #9
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We are in the process of having our couch towed on Thursday to a repair facility 29 miles away. This is considered local to us, so I spent a couple of days actually going to or calling shops that would repair our brakes which simply failed as we were driving the last six miles to our property. I had to place chocks as I backed into the dock so I wouldn't back through the dock. Anyway, I finally found a place that would do the work; they were 29 miles away.

When I called Geico I spent an hour + trying to get the service representative to tow the entire 29 miles because she only wanted to tow 22 miles. After a few questions I finally got her to tell me where they would tow to - a place called RV (deleted by me). I said they do not repair brakes there, I had called them beforehand to get an estimate and they do not work on engines, trannies, brakes, etc., they only work on the living quarters. Their reply was, "I understand, but our system says this is the closest place we can tow you to get the work done on your RV. So, when would you like to set this up?" I heard this line repeated at least six times in the process of explaining to her I needed to go to the nearest shop that COULD fix the brakes. She said she would look for another place, put me on hold, and came back saying they would tow me to such and such address which was 22 miles away and so, when would I like to set this up? I knew it was the address of the RV (deleted by me). I called her on it. She said if I insisted on going there they would pay for the first 22 miles and I would pay the rest. After several attempts to get the young lady to understand that I did not have a travel trailer, I asked for her supervisor. She started in with the same spiel. I finally asked her if she had a car. She said yes. I asked her if her engine quit would she take it to a tire shop. She said no. I said that is what I have been trying to explain to you - there are two parts to a motorcoach: the living quarters and the chassis. RV (deleted by me) only works on the living quarters. If I had a leaky faucet, or the lights didn't work, then that is the place to go. They are not equipped to work on nor do the understand engines or brakes or transmissions. She fell back to, "I understand, but our system says this is the closest place we can tow you to get the work done on your RV. So, when would you like to set this up?" I repeated that I had spoken to them (the RV place) the day before and they said they do not work on brakes. She said I'll get back to you and put me on hold. She came back saying they called earlier and were told that they did work on RVs. I asked her to call them back and ask them specifically if the work on 32' motorcoach brakes. She put me on hold again. Finally, she admitted they were not the right place. I then asked her if my policy said they would tow to the nearest facility that could perform the service and cover the entire cost. She said yes. I then said they should tow to the shop I found, and because it is the closest place that can do the work there should be no charge. She said she would make a one-time exception and tow me to the place I had found at no charge. I asked her to repeat that they would tow 29 miles and pay for the entire trip. (If it was being recorded I wanted them to know what they said should things get confused later.) She did and we're set for Thursday.

The bottom line, Geico has been good to us for several years. They are somewhat new at dealing with Class As. You just have to stand your ground until they get better at it. By the way, they have their own list of towing companies they use. The only two they offered are strong, but equal contenders for the worst in the area. I shall be watching like a hawk when they hook up and shall follow them to the repair shop.
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Old 05-03-2016, 10:08 AM   #10
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I did run into the same issue, but it certainly didn't take that long to negotiate the entire trip. GEICO has their own RV Roadside Emergency Dept and are more capable of handling these types of issues. I would suggest anyone contacting GEICO begin the conversation by asking for that department.
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Old 05-03-2016, 10:20 AM   #11
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There are no towing limits with GEICO.

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When I insured my MH I ask what the max towing limit was and they said $250 so I declined. Went with CN.

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Old 05-03-2016, 10:28 AM   #12
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So for some clarity I will seek out my own personal GEICO "insider" tonight.
He may have the definitive answer or hopefully give me a contact.
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Old 05-03-2016, 10:37 AM   #13
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We have GEICO for all of our vehicles, but have only had to file claims for service for cars twice, both with foreign cars in the middle of nowhere. The call center staff left some desires ("what is the nearest intersection?" "There isn't one; we're at mile-marker blah on highway blah blah." "There has to be an intersection." "Let me speak to a supervisor") but overall, no problems. They are better than some others because there are no limits, but like "Peggwyn" explained, above, we had to have extended words to get them to take it to the right dealership/repair shop.
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Old 05-04-2016, 06:32 AM   #14
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Thanks for all of the useful info.
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