There is not a motor. When you pull the release handle it releases a catch and then a spring should push the hood forward a few inches so you can grab it and pull it out.
So, assuming the latch is getting properly released, either the spring is missing/broke or there is a problem with the rails. Maybe it needs some lube attention.
BTW...Make sure you check the EG mounting bolts. When I had my EG serviced last year, all 4 bolts where snapped. The tech said it was not as rare as you might think. We drilled and tapped new holes for bigger bolts.
Don, Sandee & GSD Zeus. Gardian Wings earned are GSDs Gunny (7/11/15) & Thor (5/5/15)
2006 DSDP 4320, Spartan MM IFS, 2013 CR-V, Blue Ox Avail, SMI AF1, Samsung 197R Refer.