Good news story with my Intellitec Energy Mgt System
What great customer support! Suddenly I lost one leg of my 50 amps, and the EMS was only letting me have 30 amps. I searched these blogs and learned about how a thrown circuit breaker could fool the EMS...but that wasn't the problem. My tech guy tracked the power all the way through and it was there...it appeared the board was just being obstinate.
Called Intellitec and got a recording when I selected "customer service" (there was no option to select tech support). Thinking things were not going smoothly, I listened to the voice mail waiting to leave a message, but at the end of her recording she provided a number for tech support...all carefully enunciated and slow enough I could write it down the first time!
I called them....M&M RV Electronics and spoke to Chris. He listened carefully, and told me exactly what to do: cut the AC power and then disconnect the plugs going to the EMS board. Wait 15 minutes, reconnect the plugs to the board, and then reapply power. By doing this, it should reset the processor. I did as he instructed and it worked! All is right with my coach.
Now, all this support came from a couple of phone calls regarding an EIGHT year old coach with equally aged equipment. Intellitec is obviously going above and beyond by continuing to provide great technical support on these older products. It is no small effort, and has to cost them some dough to keep such quality contractors available to provide full time technical support. These guys deserve accolades.
I'm writing a letter to Intellitec to make sure they know of my appreciation for this great service and to make sure they have my vote for their continued use of M&M as the contractor hired to provide the tech support...and also to M&M to thank them for their professional service.
It's not often you get such great service from a couple of phone calls, and I wanted you folks to know about how great these two companies are.
'07 Holiday Rambler Endeavor PRQ ("Elvis"), and our 2012 CRV toad