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Old 04-16-2013, 06:18 AM   #1
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Good Sam or Coach-Net?

It's renewal time but, since we have not had to call on any roadside assistance yet, we are wondering what members' experiences have been with these two vendors. Is one better than the other with their towing and /or roadside assistance? It would be helpful to have some insight from members who have had to use the towing and roadside assistance since those are the services we are mostly interested in.

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Old 04-16-2013, 06:54 AM   #2
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I, also, must renew my roadside assistance at the end of this month, so will be interested in the responses. I have had Goodsam for the past 10 years, but have only used them once when we locked ourselves out. Lately I have heard rumblings that Coachnet may have the better service. Please respond quickly.
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Old 04-16-2013, 06:58 AM   #3
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I use Coach-Net and had to get towed this year.
Very professional and called back many times to see how things were going.
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Old 04-16-2013, 07:00 AM   #4
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There have been several recent threads here regarding the same things - a search would probably get your sought opinions quickly. Respondents tend to favor Coach Net. Good Sam has their supporters. We had Good Sam several years ago and thought their service fair at best. We have had Coach Net for about five years and feel their service is excellent. I personally would not go back to Good Sam, even at a very low price. Others may feel differently.
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Old 04-16-2013, 07:01 AM   #5
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I am not trying to be a thread killer but this subject has been discussed many times on iRV2 therefore I suggest that you use the search function at the top of the page and you will find more opinions on this subject then you would care to read.

Happy RVing!
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Old 04-16-2013, 07:13 AM   #6
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Starting this year Good Sam uses Allstate for their provider.
Allstate has had RV Roadhelp since back in the 90's. When they covered anything you drove. And others only the RV at that time.

Most of the ERS now have at least 3 different plans.
Buy the one you need.

Good Sam ERS


Coach Net ERS

Coverage for trailers, tow dollies, boat trailers
and utility trailers
with Coach Net only comes with the high $$$ one.
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Old 04-16-2013, 07:19 AM   #7
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Progressive ins uses Coach Net. I had a flat last year at Cape Cod and the service I got from them was top notch #1.
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Old 04-16-2013, 07:45 AM   #8
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Coach Net gets my vote.
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Old 04-16-2013, 07:51 AM   #9
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CoachNet for me - I had to used them for a tow once and was very pleased (toad was towed out of a ditch)
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Old 04-16-2013, 08:48 AM   #10
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The kicker with both of these services is who do they use to provide the service you need. I have had GS, CN and AAA. I have had good and bad from all of them. I currently have CN. I used them twice in FL this winter. Once was excellent and one was bad, sat for 1.5 hours waiting for tire change, when the provider was within 15 minutes of me, and on Saturday. Not your busiest day.
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Old 04-16-2013, 09:50 PM   #11
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Quote:
Originally Posted by jetfromtn View Post
The kicker with both of these services is who do they use to provide the service you need. I have had GS, CN and AAA. I have had good and bad from all of them. I currently have CN. I used them twice in FL this winter. Once was excellent and one was bad, sat for 1.5 hours waiting for tire change, when the provider was within 15 minutes of me, and on Saturday. Not your busiest day.
I don't think 1.5 hour wait on a Saturday is that bad. We recently called Coach-Net for a new tire, it was the Saturday night before Easter at 10pm. Took them 2 hours to find a place that had the same exact tire and would come out and do it. We WILL be renewing Coach-Net! They were VERY NICE & HELPFUL!
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Old 04-17-2013, 05:18 AM   #12
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Coachnet here as well. Really only because dealer was able to save me $50 the first year. Plus I had a problem getting GS set up through PayPal.
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Old 04-17-2013, 08:30 AM   #13
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1.5 hours is too long to wait when the dispatcher failed to get my call to the driver and the wrong address was given. Driver had to call me to find where we were. I didn't need a tire just a change. I will stay with CN but as I said, the service that they use is where the rubber meets the road.
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Old 04-17-2013, 08:33 AM   #14
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GS covers all my personal vehicles. Does CN or is it limited to your coach?
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