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Old 07-20-2015, 06:24 PM   #15
Join Date: Nov 2011
Posts: 72
Had GS service in april 2015 when had broken wheel studs on my m/h at tennasee kentucky border on I 75 north. they were great. yes it took a few hours but they went out of their way to source the replacement studs and get us onb out way.

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Old 07-20-2015, 07:00 PM   #16
BigDBright's Avatar
Join Date: Mar 2014
Location: Bakersfield, CA
Posts: 78
I'm not impressed, to tell you the truth. The one time we needed GS's help was on New Year's weekend, and because I was not on the side of the road, they wouldn't dispatch help until the following Tuesday. When they did finally call to set up the call, I told the mechanic what parts he needed to bring (I had LOTS of time to diagnose the issue). GS wouldn't even consider a tow truck until after a road side mechanic gave it a go. They never once say in their handout that they pay the roadside mechanic only to come to you. The time on site, any parts trips, AND the mechanics trip home is on YOU! I probably will NOT renew.

Duane and Peggie
2000 Itasca Horizon 36LD, 300 HP Cat
Learning the ropes, and feeling the burn!
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Old 07-20-2015, 10:29 PM   #17
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Thor Owners Club
Ford Super Duty Owner
Georgie Boy Owners Club
Join Date: Feb 2011
Location: Ogden Utah
Posts: 533
Smile 14 Years with GS ERS

We are on our 14th year as a Good Sam member with GS ERS (Good Sam Emergency Road Service). I would not leave home without it. Well worth the money to us. Here are a few of our experience using it in the last 14 years.

38 ft Motor Home Blow out I-10 10 miles out of Lordsburg NM 30 min wait time They kept calling to make sure we were OK.

36 ft Motor Home Stuck in Mud Wells NV 45 min wait time for wrecker

5th wheel trailer Wreck tore axles out from under trailer 90 miles North west of Elko NV
had help in 2 hours towed to shop in Elko The bill would have been way over $200

38 ft Motor Home Ogden Utah Fuel Pump went out in construction zone 1 hour wait Towed 20 miles to shop.

Just last month 32 ft Motor Home Stopped on Off ramp I-84 and 93 Twin Falls Idaho 45 minute wait. Tow truck driver said we saved $150 was towed 9 miles to ford garage.

Good Sam ERS has more than paid for itself in the 14 years we have had it.

The only time they would not pay was when I blew a tire on a overloaded ATV trailer with a load of furniture which made it in their eyes a Utility trailer and there is a exclusion in the contract, stating that a utility trailer is not covered.

I only needed a lug wrench as mine would not fit. A HL security guy stopped and helped me. GS offered to send a wrecker, but I would have to pay for a service call. It pays to read the fine print.
2016 Keystone Cougar 277RLSWE 5th Wheel Towed with a 2011 Ford F-250 Super Cab Heavy Duty 4WD Towing Package,
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Old 07-21-2015, 07:24 AM   #18
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Posts: 1,868
Free labour from a mechanic is alot to expect from a 70 $ per year fee.You get that on your extended warranty maybe. If the mechanic cant get you rolling they will tow you. Sounds reasonable to me and the bottom line is that you will get rolling. For me the covenience of calling one number for help is worth the annual cost even if all the cost is on me.
2008 Holiday Rambler Vacationer 340 Cummins
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Old 07-21-2015, 08:50 AM   #19
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Location: Austin, TX
Posts: 1,885
Regardless, the success capability of roadside assistance is usually related to where you break down. Good Sam doesn't keep a running set of mechanics and tow vehicles, they outsource / contract to local providers....

The biggest determinant of how well you are helped is going to be where you break down....
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Old 07-21-2015, 01:32 PM   #20
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Posts: 384
GS will get you back on the road but you might not like the price they charge. $260 to mount 2 tires in a campground that the company that did it would have only charged $40 for more than covered the service call that they paid for. In this day and age of the smart phone and Google it's not hard to find people to fix stuff. $24 rider on my insurance policy will cover the tow😎
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
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Old 07-22-2015, 01:47 AM   #21
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Join Date: Aug 2013
Posts: 12
I've used them 3 times in 5 years for actual service. Love it. One tow over 50 miles pays for 5 years of membership. I have also used the car service for keys locked in the car a couple times. Concierge has been helpful too. I'm sold on the service.
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Old 07-22-2015, 06:09 PM   #22
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Posts: 135
I broke down in our car on the way to hospital for my wife to have surgery, we had to be on time so luckily my daughter was following so we got in car with her, and while I was waiting called GS to have it towed home 26 miles away since im a mechanic myself save alot on repairs. I know in the agreement they are to tow to nearest repair facility which there was 4 within 2 miles of my car. she says if i wanted to be towed home I would have to pay $100. I understand you agree to be towed to nearest but come on it wouldnt that much further or at least split the difference. But any way I agreed because I figured If I found someone else it might even be more. I left key in gas door and told operator that I was at hospital and couldnt leave that I left key in gas door. she said oh we cant pick up if no one was there, this is after she had taken my $100 bucks I said well this is the way it is and I cant be there. That I guess she would have to give back my money and I would have to find someone that would. Then she had a change of heart said she would put it in that way and see if they had a problem with it, if so she would call me back, but the car made it home. I think on a local call they should agree to give you 25 or 30 miles anyways if you want it to go home. I can understand if you are out of town tow to nearest shop. Just 2 cents worth.
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Old 07-22-2015, 07:31 PM   #23
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Fleetwood Owners Club
Join Date: Jun 2013
Location: Sun City Carolina Lakes
Posts: 8
We have had GS for about 3 years and have to use it 3 times. Every time they have responded quickly and kept in contact with me to make sure I received service.

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