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Old 07-11-2019, 07:42 PM   #1
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Good Sam Roadside-Terrible!

I am caravaning with friends to Alaska. They have a 2018 Tiffin 31SA. Because Tiffin put the left rear hub on the right tire and vice versa, the gasket was not tightened down properly which caused an oil leak. This happened on the 2nd day of our trip. We we in a rest area south of Redding, CA when the owner called Good Sam Travel Assistance. The person was so “out there” that it took over 30 min just to get the owner information. It was two hours later when they finally said they could send a tow truck. By that time we had already driven to Redding and got the issue fixed. I don’t have Good Sam but if I did I would be canceling it immediately. The Good Sam person was completely inept.
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Old 07-11-2019, 07:54 PM   #2
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Originally Posted by tjweber View Post
I am caravaning with friends to Alaska. They have a 2018 Tiffin 31SA. Because Tiffin put the left rear hub on the right tire and vice versa, the gasket was not tightened down properly which caused an oil leak. This happened on the 2nd day of our trip. We we in a rest area south of Redding, CA when the owner called Good Sam Travel Assistance. The person was so “out there” that it took over 30 min just to get the owner information. It was two hours later when they finally said they could send a tow truck. By that time we had already driven to Redding and got the issue fixed. I don’t have Good Sam but if I did I would be canceling it immediately. The Good Sam person was completely inept.
I've been working on motorhomes, trucks, cars, motorcycles, boats and more for decades and I'm totally confused on your statement. Can you explain what you mean by: "The left rear hub on the right tire and vice versa" and, "the gasket was not tightened down right?

For about 99.99999 of application, a "hub" can be left or right. It doesn't care. They are the exact same. And, as far as a "gasket", well, again, for the large percentage of the time, there is NO gasket involved in a hub other than, maybe, MAYBE, there might be one in between the axle end and the hub but, quite often, it's sealed with Silicone. What gasket?

Now, that's primarily on larger truck chassis etc. On cars, it's a different arrangement. And third, about 99.999% of the time, the coach builder has nothing to do with the "hub" on any wheels. That work is done by the chassis supplier, like maybe Freightliner etc.

So, this is why I'm confused. I could be way off here but, I'm just wondering.
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Old 07-11-2019, 07:58 PM   #3
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I'm still trying to figure out the initial issue. I thought that the wheels, axles, and hubs were interchangeable left to right and that the wheel, tire, and hub assembly would have been delivered to (edit) as an assembled unit with the chassis.
Are these parts being shipped separately and assembled at the factory now?
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Old 07-11-2019, 08:41 PM   #4
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I'm still trying to figure out the initial issue. I thought that the wheels, axles, and hubs were interchangeable left to right and that the wheel, tire, and hub assembly would have been delivered to (edit) as an assembled unit with the chassis.
Are these parts being shipped separately and assembled at the factory now?
I guess I'm inept too. I've been around trucks, buses and motor homes for the last 20 years and still can't figure out what the OP's friends problem is. Does his Tiffin have oil lubricated hubs? Those parts are universal.
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Old 07-11-2019, 09:44 PM   #5
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Say what ??????
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Old 07-11-2019, 10:02 PM   #6
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Hey guys the post was about the Good Sam response. The problem was fixed. But the Good Sam issue is just more about what we are getting for our money.
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Old 07-11-2019, 10:27 PM   #7
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He must be talking about the lug nuts. Tiffin put the left lug nuts on the right side wheel and the right lug nuts on the left side wheel. Of course the left side would leak oil in a situation like this.................

Oh and as far as Good Sams goes I've heard a few stories similar to this at different campgrounds across the country. We use AAA. We've had only 2 opportunities to use them in the last 5 years and they were fantastic both times. AAA far exceeded my expectation both times.
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Old 07-12-2019, 12:16 AM   #8
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The Good Sam response is normal and expected. The mechanical issue is something truly phenomenal and deserves to be examined in detail.
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Old 07-12-2019, 12:44 AM   #9
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Not my experience with Good Sam at all. But I've only used them once.
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Old 07-12-2019, 06:42 AM   #10
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Hey guys the post was about the Good Sam response. The problem was fixed. But the Good Sam issue is just more about what we are getting for our money.

Probably took GS two hours to try and figure what the hell they were talking about. Lol
As far as what we are getting for our money...well I dumped them many many years ago for coachnet
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Old 07-12-2019, 06:46 AM   #11
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If you are mobile why are you calling for Roadside Assistance? Drive yourself to the repair shop and get it fixed. Oh yeah, that's what they did.
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Old 07-12-2019, 07:54 AM   #12
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Sorry gentlemen, as you can tell I’m not a mechanic. I’m relaying what my friend told me the mechanic told him. I suspect it was the lug nuts that were forced on one hub as a Love’s truck stop mechanic could not unloosen the lug nuts as he said the hub was forced on. And, there IS a gasket that was loose and leaking oil. The mechanic who fixed the problem knew what he was doing and siliconed a new gasket. GS was called to weigh all options while at the rest stop which was a complete waste of time. I posted this only to inform the forum of the ineptness of Good Sam Road Asistance.
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Old 07-12-2019, 09:20 AM   #13
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Now I'm even more confused....

A 2018 chassis? I don't think that the coach builder wouldn't have removed the tires, wheels, or hubs. Being a 2018, then the chassis as delivered would be still be under warranty and if the builder removed and replaced the tires, wheels, or hubs then they should be covering it.

We have read more than a few instances of axles not being torqued properly and creating a leak, but that is still a warranty issue as would any boogered up lug nuts or studs, but that one from the factory is extremely rare.
I hope the rest of the trip is uneventful as the Alaska Highway isn't a great place to have an issue.
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Old 07-12-2019, 09:54 AM   #14
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I don't think tjweber meant Good Sam Travel Assist either, cause that is the service that returns pets or drives your coach home if you are medically disabled. Does NOT provide roadside repair services. Or maybe that's the crux of the problem - the friend called Travel Assist instead of the GS Roadside Assistance?



In any case, let's not beat up the OP for details he/she doesn't have.
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