Originally Posted by Banner Elk
1. They would not cover my broken tv antenna and several other items that were on the list. They decide what they will pay without your input.
Don't give up just yet...
If the extended warranty, extended service plan, or whatever they call it.. lists specific repairs covered in a written contract (aka: policy)
, you should be able to get the overcharges reimbursed. Photocopy the contract and highlight the items that it says are
covered, but you were made to pay for. Photocopy your repair receipt(s), highlight the charges you think you were wrongly charged. Send the copies via certified mail (with receipt) to Good Sams customer service. Tell them what you want (reimbursement for covered items that you had to pay for).
Give them a reasonable amount of time to send a written reply. If it doesn't include an adequate resolution, next stop is your State Attorney General's consumer complaint office. When you contact the AG's office, in writing, include a copy of your paper trail. Don't ramble.. but do briefly
include in your complaint specifically what the problem is and what you think Good Sams owes you. If they have more questions, they will ask you. The AG's office will copy all that and send an inquiry to Good Sams asking their side of the story. I've found here, in WV, that when they send an inquiry to the other party, they often settle as soon as they see the Attorney General's letter head. If the AG finds you are wrong, they'll tell you why.
The other thing this does is allow your AG's office to document problems with a service provider. If there's a trend, they can take action on the offender.
NAAG | Who's My AG?
By the way, I had a problem with an insurance adjuster sent by USAA to deal with coverage on my home. On the advice of a local attorney, I filed a similar complaint with the state's Office of Insurance Commissioner. The problem was quickly resolved in my favor.