Originally Posted by Tytlfamily
Well....CW suddenly has amnesia, and can't find the paperwork on why our awning did not work when we picked it up during PDI...LOL////so, will have to take it back for a new diagnosis. Really have not needed it yet, so I am going to wait until Fall, so they don't take it and park it for weeks and we can't use it!
I really only have minor issues, and bought the Good Sam extended warranty (for good or bad)...so really can't wait until the initial 12 mo warranty is out, so I can take it to a local repair shop here in San Antonio, instead of driving 40 miles up to CW!
Did you get, (and keep), your receipt of the service writer's quote? They can go from that. They are just playing you because it's approaching the busy time of the year. Also, they would have issued you a number, such as a work order number, queue number, etc..
Other departments would have had to get involved, such as the Parts Manager, and the Warranty Department corespondent. If you have the number you can contact those people directly and save time.
I have played that game several times. The service writer either gets red-faced when I show the General Manager my copy of the receipt when he gets called to the carpet, or he smiles and winks behind my back because he was told to conduct business that way. It's likely that the service writer is swamped with normal, (profitable), service work for the upcoming camping season and is just pushing warranty work to the bottom of the pile.