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Old 07-15-2015, 08:33 PM   #1
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HELP! Another Kwikee Step Problem

Howdy,

I'm on my way to Yellowstone, and the step quit working - but the courtesy light comes on. So I figure the problem is either the controller or the motor. Motor never gave any indication of problems - has always sounded strong.

Then it went out once when we pulled in to an RV park for the night. Then it did not fully retract, but far enough in for driving.

Are there any ideas for quick fixes? This has to be an in the RV park kind of thing.

All ideas & help accepted.

Thanks,

Don
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Old 07-15-2015, 09:19 PM   #2
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I would check the step sliding arms to ensure no road grime/dirt/mud etc., has gotten in the track. Then I would check the motor under the front door that moves the steps back and forth to ensure the wiring is still good and didn't come off.
I know that trash in the road, even a coke bottle, that one misses but goes under the coach and pull a wire loose.
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Old 07-15-2015, 09:20 PM   #3
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I would also spray the tracks with a silicon spray. It helps the steps move in and out easier.
I would also check the door activator switch, the one when you open the door or close the door activates the steps. Make sure it isn't stuck.
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Old 07-15-2015, 09:27 PM   #4
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Your Kwikee owners manual states to lubricate them monthly or they may malfunction, and will wear quicker. Now long since you cleaned and lubed yours?
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Old 07-15-2015, 10:50 PM   #5
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Clean and lubricate. The motor on the steps is the same type as an electric window. If it senses "binding" it shuts off. For cleaning and lubrication I use Break Free CLP. Swear by the stuff, use it for all lube stuff, steps, jacks, hinges, tow bar, you name it. Is a bit expensive ($90.00 / Gal. ) but a little goes a long way. You can get smaller sizes, a quart lasted for about 3 years for me.
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Old 07-16-2015, 08:04 AM   #6
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Thanks for the ideas. Since the light goes on & off, I know the switch is good. I will definitely be cleaning and lubricating at our next stop.

I'll report my results when there is Internet.
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Old 07-16-2015, 08:11 AM   #7
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On mine there is a set of contacts on the door jam. These tell the steps when the door is closed or open. They are brass and can tarnish over time and prevent the step controller from getting a signal that the door is closed. i take some steel wool and polish the brass contacts and this has always fixed my problem.
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Old 07-16-2015, 07:40 PM   #8
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Had same symptom and found that there is a roll pin holding the actuator arm onto the motor shaft. The roll pin worked it's way out, far enough to hit the motor housing, not allowing the arm to travel at all. I purchased a new roll pin and it is working fine. You will have to remove the motor (4 bolts) to be able to correct this. doesn't take too long. Hopefully, this, or something as easy, will get you going again.
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Old 07-16-2015, 09:45 PM   #9
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Had similar problem.. After running into several dead ends, I removed the ground wire, sandpapered the area where it attaches on the my frame. Also sandpapered the eye on the end of the wire. With everything shining bright I put it back together... Step has worked fine ever since... I guess the electrons didn't like the corrosion/ rust/ gunk.


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Old 07-17-2015, 07:03 AM   #10
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Your motor is bad. My Tiffin 34 TGA did same thing. Called Quickee and they said transmission was bad. 109.00 dollars later problem still existed. Step would only come half way in. Bought new motor from Amazon for about 54 dollars. Problem solved.
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Old 07-26-2015, 08:21 AM   #11
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Thanks to all. Right now I am in the middle of the Rockies with a fold-up step-stool from Lowe's. That will get me home. Then I'll figure it out.
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Old 07-26-2015, 08:45 AM   #12
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If you check this link it could be an exact replacement motor. It was for our 2013 Kwikee step motor. Some of the power window motors are the same but don't have the water proof connection. The part number on your motor is on the bottom side most of the time so it is easy to see. AM Equipment : 214 Series Gearhead Motor, 12V, RH Housing [214-1001] - $72.87
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