Also might suggest in this situation - taking "before" pictures is fine, and helps with any "after" claim, but you REALLY don't WANT
an "after" problem!
Treat it like a rental company treats you. Voice your concern over damage, then do a walkaround BEFORE, and have them sign off on the work order
that there are no blemishes (or mark where any exist) - 'Cause you not only have to "inform" and show them there is no damage beforehand, they have to agree with you and sign
. Otherwise, they can always deny it and you are still stuck with a "he said, she said" scenario. This way they KNOW
they will be hit for sloppy work and will (hopefully) act accordingly. If not, then you have the documentation, signed by them
, to win your claim, with the added advantage of not needing a camera or pictures, so if you had not planned ahead you still have a way to protect yourself.
Also, if they are "covered with goo" or whatever (which in many cases is intentional) - before accepting and paying, insist on them being cleaned for a final walkaround inspection and your
signoff on no damage. You can always tell them your insurance requires it. That way if there IS a problem you can address it on the spot or even refuse to pay or remove the vehicle until speaking with a supervisor. (Like them saying it is the end of the day, no managers around, just pay and come back ...) You might save yourself a couple months of hassle.
Prevention is better than compensation!