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Old 05-08-2014, 04:06 PM   #1
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In campground. Need help.

I purchased a surge guard model 44270 to get me by until I receive my autoformer. I plugged in the surge guard and the lights say the power from the pole is good. I then plugged the cord from the RV into the surge guard and immediately got a red light and 2 green lights that means I have L1 or L2 and neutral reversed. What should I do? Thanks...
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Old 05-08-2014, 04:14 PM   #2
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Have you ever used that surge guard model before? If you have and you are convinced it's good, then go to the camp ground owner and tell him that you have an electrical problem that you would like him to address. He might come out with a meter and test your pole.
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Old 05-08-2014, 04:23 PM   #3
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I don't understand how it said it was good before you plugged in the RV.unplug the RV and see if it says it's good again,maybe it's something in the RV.
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Old 05-08-2014, 04:44 PM   #4
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Brand new never used protector. I have never used one at all before now. This is a new to us Newmar. 2nd camping trip. I did everything twice to see if I got different results. I didn't.
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Old 05-08-2014, 04:45 PM   #5
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Did you ask the campground owner for help?
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Old 05-08-2014, 05:07 PM   #6
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COE park. But yes. Barely get reception here. Sorry so short.
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Old 05-08-2014, 06:26 PM   #7
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Do you have enough shore power cord to reach another camp site pedestal to try it there?
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Old 05-08-2014, 06:44 PM   #8
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Ask another class a owner there if you can try it with theirs. See if you get the same thing. Also with it hooked up, what does your coach say on the inside panel? If it says 50 amp service, you are probably fine.
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Old 05-08-2014, 06:56 PM   #9
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Have you put a new plug on your shore cord? I'd test the shore cord from plug to ATS to be sure it's wired properly.
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Old 05-08-2014, 07:01 PM   #10
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Try this:
Turn ckt breaker in pedestal OFF.
Plug surge guard into pedestal.
Plug coach cord into surge guard.
Turn pedestal ckt breaker ON.
See what happens and let us know.
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Old 05-08-2014, 07:09 PM   #11
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Hi maneddi,
ChasA has the correct process. These should be no risk doing this. The Surge Guard should be connected on both ends and then turn on the pedestal power. If you get the same result, the pedestal is the problem. Surge Guard looks at the pedestal, it does not look at the coach.
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Old 05-08-2014, 07:16 PM   #12
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Ok gang...here's the story...this is actually the third time we have plugged this RV in. The first 2 times were when we bought it. The sellers let us take it to a nearby campground and spend a couple of nites in it. They did not use a protector of any type. When we left there we spent another 3 nites in it at another campground and never had any electrical problems. The line from the RV is connected directly to the power boxes in the power bay. (No extension) So, I figured if we spent those nites after we bought it with no problem a few more hopefully wouldn't hurt. I turned on the front a/c and let it run 15 minutes then turned on the rear a/c and everything seems to be working fine. When this is over its going to the shop and I will have it checked. Keep your fingers crossed for us this weekend.
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Old 05-08-2014, 07:30 PM   #13
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This is when a cheap multimeter comes in handy. Get one and learn how to use it. A couple of quick measurements will tell you exactly what is wrong.

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Old 05-08-2014, 07:46 PM   #14
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I agree the only way to confirm what the problem is to check the power at the pole with multi-meter.

You can go buy one cheap at Lowes or Home Depot. Turn it on too AC voltage if it's not automatic then turn it to 600 or 400 V and stick a lead ( doesn't matter which one, black or red ) in the right and one in left slots. Make sure it's long enough to make contact. You should read 240 V on your meter or about.

Now stick one lead in the top slot and one in the bottom slot. You should read nothing on your meter.

Put one lead in the bottom and one in the left and you should read 120 VAC or about. Now keeping the one in the bottom put the other one in the right slot again you should read about 120VAC

Put one lead in the top and one in the left and you should read 120 VAC or about. Now keeping the one in the top put the other one in the right slot again you should read about 120VAC

If you did this and got good readings there is nothing wrong with the power coming out of that pole.
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