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Old 05-01-2013, 07:16 PM   #1
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Kwikee Double Electric Steps..trouble

Hi, I have the kwikee 32 series steps. The problem is that they do not retract all the way they seem to stop with about a 4 inch gap between the steps. I have had trouble in the past with them that somehow the Linkage (7a) broke and I was able to replace the linkage. The linkage is fine but reading the trouble shooting they mention the battery voltage which checks out and the ground wire appears okay. have any of you had a similar problem? And no I have not contacted them yet but I am planning to do so this friday when I have time.

Thanks in advance.

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Old 05-02-2013, 12:15 AM   #2
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If the steps stop in the same place every time , I would suspect binding in the linkage, or the gear reduction .
With the stairs out, and the power disconnected, disconnect the linkage from the motor , and move the stairs through their range of travel to check for binding; if none there, pull down the gear reduction and motor , check for damage to the reduction gears.

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Old 05-02-2013, 12:47 AM   #3
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The most common problem with any step it lack of lubrication. You can use WD-40 for a quick fix. I used regular motor oil for a long term fix. Also, a lithium grease is supposed to attract less dirt. You'll need to get under it to get to all the lube points. Keeps arms and fingers away from any part that may be moved when you are not looking.
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Old 05-02-2013, 05:53 AM   #4
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Like Dunner said, lack of lubrication. When the motor meets resistance, going in or out, it stops. This is how it works. Make sure nothing is bent and lube everything that moves.
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Old 05-02-2013, 05:58 AM   #5
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Have the same step & my manual says if the controller sees less than 11.7 volts it will pause as if to let the battery voltage replenish.....maybe a sign of tired batteries or corroded power wiring.
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Old 05-02-2013, 10:03 AM   #6
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The step is designed to stop depending on the current drain. If there is a binding it will not retract, sometimes extend, all the way.

besides all the metal points that contact each other in the linkage, there is a non-metallic bushing on each side of the step near the top. In my case it had worked out. I had to use a hammer and a screwdriver to tap it back in and the step stopped jerking and worked fine. Just a thought.
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Old 05-02-2013, 11:45 AM   #7
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Originally Posted by tompen View Post
Like Dunner said, lack of lubrication. When the motor meets resistance, going in or out, it stops. This is how it works. Make sure nothing is bent and lube everything that moves.

Times 2.......double check ground..
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