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Old 11-20-2012, 10:17 AM   #1
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kwikee step problems, Motor too weak?

Hello I am the new guy here. We bought our very first MH, a 35ft Tiffin Allegro Open Road bunk a year ago and I think the problems start now that the full warranty has expired.

My kwikee steps would not come out anymore after working perfectly fine for a year.

I took out the motor and while not connected it works fine. As soon as I put it on the steps it pulls them in once but then stops working alltogether.

Did anyone here have a similar problem or any suggestions on how to fix this problem?

I DO have an extended warranty, but unfortunately with a deductible that is probably more than buying a new motor...
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Old 11-20-2012, 10:29 AM   #2
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steps

Well the week before we bought our 96 Holiday Rambler, steps stopped working--the seller took it to Tom Johnsons--at first they said it was the ? control module--replaced it --still not right so they said it was the motor--replaced that and has worked fine since-- I know ya gotta keep them lubed good. Good luck---Vince
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Old 11-20-2012, 10:30 AM   #3
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The problem I encounter sometimes is the engine battery gets low and the steps will not retract/extend very well.

Have you done it with the engine running?

I also use a spray grease lube on them about once a year.
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Old 11-20-2012, 10:34 AM   #4
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@ Arch Hoagland, yes, I tried with engine running, same thing, will try again and possibly lubricate better!
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Old 11-20-2012, 10:37 AM   #5
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Aaron,

I have the Kwikee step system also. A few times on trips I noticed it was getting real sluggish. I lubricated all the rotating pivot points, and that help considerably making it fine - for a while.

So, I got down on my back, crawled a little under, and started lubricating (slide lubricant) the ratchet and other points. As I was doing this I noticed that there was rubber/plastic bushing out of its hole on the mechanism. I could not push it in with my fingers so I got a real big screw driver and hammer and I was able to tap it back into place. The steps worked like new.

It does not take much force to stop the step from working. You can have your leg in front of it and it will stop the action, so any binding because of lack of lubrication, or mechanical breakdown, will cause the step to act as if the motor is bad. Take a look at all the pivot points, and the mechanical parts that the motor moves to ensure all looks like it should and fix anything you see out of place.

Not saying this is your problem, just something we have to look for.

Happy trails.
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Old 11-20-2012, 10:37 AM   #6
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Sometimes the ground connection is not good. You may want to disconnect the ground and clean the area and reattach.

Cliff
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Old 11-20-2012, 10:49 AM   #7
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I had a controller go bad and then a year later the motor gearing. I just replaced them with all new. I paid around $355 at PPL.
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Old 11-20-2012, 11:36 AM   #8
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And again, LUBE.
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Old 11-20-2012, 02:54 PM   #9
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try spraying all moving parts with TRI FLOW and let it sit for about 10 minutes. if its a lube problem that probably fix it. it penetrates real well
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Old 11-20-2012, 03:08 PM   #10
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I became an expert on broken stair motion after getting the proper advise. This forum gave me the insights on repairing. The best advise was to go to the trouble shooting instructions on the manufactures sight. They gave me step by step, no pun intended, as to trouble shooting the problem.
First bypass the module and get 12v power the the motor and see if that works, stair open then reverse the leads and it should close. I used a battery but try the direct current from the leads to the module. If the motor works then its the module. My problem was the module. Someone told me to change the location of the ground but that was not my issue.
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Old 11-20-2012, 03:09 PM   #11
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Quote:
Originally Posted by aaroncolin View Post
Hello I am the new guy here. We bought our very first MH, a 35ft Tiffin Allegro Open Road bunk a year ago and I think the problems start now that the full warranty has expired.

My kwikee steps would not come out anymore after working perfectly fine for a year.

I took out the motor and while not connected it works fine. As soon as I put it on the steps it pulls them in once but then stops working alltogether.

Did anyone here have a similar problem or any suggestions on how to fix this problem?

I DO have an extended warranty, but unfortunately with a deductible that is probably more than buying a new motor...
If you are saying they stay all the way up then they are binding or the controller is bad. There are no limit switches, the controller senses load and shuts off when it sees full up or full out. As everyone said be sure it is moving freely. Could be a motor that won't reverse, if that is what you find you can get one at an auto parts store, it is a 80's Taurus window motor left front door if I remember correctly. less than $50.

edit
did not realize yours was so new may take a different motor, if you take it out again post a picture
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Old 11-20-2012, 05:17 PM   #12
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Quote:
Originally Posted by stuhly View Post
And again, LUBE.
DITTO! Lube, lube, lube.
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Old 11-21-2012, 08:08 AM   #13
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Thank you all! Will try to get it running today!
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Old 11-21-2012, 03:01 PM   #14
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Try tapping on the motor(ok , maybe a little harder than a tap). If it works the motor needs to be taken apart and the armature lightly sanded were the brushes touch it. If you go on the Tiffin owners Forums and search steps and find , I believe its Cruiseinator, he has intructions and pictures on how to do this. I did mine back in august and it works great.
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