I retired in 2005 and 2009. (It,s a short story.) I can't say about 2014, but the earlier steps had rubber bumpers on the bottom of the steps. They compressed when the steps were retracted. Check that yours are not missing.
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1998 Pace Arrow 35 ft. F53 Ford V10 2014 Honda CRV toad
32 years mechanic at Delta Air Lines 15 year motorhome service manager. 3 popups....2 travel trailers....5 motorhomes....loved them all.
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