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JBMahan · 03-20-2014, 08:30 AM

Update: Received call from Bob's direct representative because Bob asked him to take care of problem. So, this coming Monday, we are going to have conference call with corporate headquarters from Cummins, Tiffin, and Freightliner. Hope this goes well. Thanks for all your inputs.

Z714X4 · 03-20-2014, 01:49 PM

Mike,

Approach this articulately and somewhat non-emotionally (hard to do when you spend that much money!) and you will get Bob's attention.

Thank you for your service and I wish you the best of luck getting this resolved!

JBMahan · 04-02-2014, 06:21 AM

Here's the latest: Did not get around

to conference call. Talked to someone at Cummins headquarters and they agreed to pay for the cost of the transmission filter ($150). Freightliner stated to Tiffin that the rig was 'out of warranty.' Thus, I had to pay for the alternator out of my pocket ($1000). Alternator was putting out 16.2 instead of 14.7. I'm surprised that there wasn't more damage. Hopefully this solves my problems. Rig is presently at Freightliner getting a brake recall fixed. I'm getting so tired of this RV, but, on the positive side, I'm looking forward to yogi land and Kings Dominion.

Ray,IN · 04-02-2014, 07:44 PM

The voltage regulator board, and/or rectifier, may be replaced in an alternator, no need to buy a new alternator.

Ray,IN · 04-02-2014, 07:48 PM

A voltage regulator board, and/or rectifier may be individually replaced, no need to buy a new alternator.
Sorry for the duplicate post, I've tried 3 times now, and get duplicates every time_.

plasma800 · 04-02-2014, 07:52 PM

Who did you buy it from? Dealer or private party?

rvjimmy · 04-02-2014, 08:31 PM

Sounds like a Cummins or Freightliner problem to me not a Tiffin problem. But if Bob Tiffin gets involved he buys enough Cummins powered Freightliner chassis that something will happen.

Jim

gemini5362 · 04-03-2014, 12:34 AM

For others reading this post who might have alternator problems. Most cities of any size has at least one shop that repairs starters and alternators. If you do not have the mechanical ability or tools to take the alternator off find a garage that will remove it for you then take it to have it rebuilt. The cost will be a lot less than a new alternator. As others have posted on here the regulator could have been replaced in the alternator the OP is talking about for probably considerably less than 1000.00 When I have to have work done on an alternator or starter I just have my guy completely rebuild it and he still is quite a bit less than buying one from a dealer or parts store.

89sandman · 04-04-2014, 12:11 AM

the thing I would think about is warranty. Starters and alternators have a high failure rate, if you buy one from a national parts store you can get a lifetime warranty and get a replacement anywhere in the us. Not so if rebuilt by a private shop, sometimes spending a little more now will save you time and money in the long run.